[#WEB-67] Unable to report bug that essentially depends on presense of non-ASCII characters

3. Second Life Website - WEB

Unable to report bug that essentially depends on presense of non-ASCII characters

Created: 25/Mar/07 09:43 AM Updated: 14/Nov/07 02:23 PM

Return to search

Component/s:

jira.secondlife.com

Affects Version/s:

Not Versioned

Fix Version/s:

None

Environment:

All

Linden Lab Issue ID:

SL-48604

Description

« Hide

When I find a bug related to non-ASCII character handling, I need to write some concrete example that contains particular non-ASCII characters. At this moment, JIRA doesn't allow them in Description. It is hard to explain conditions or repro steps without non-ASCII characters if presense of non-ASCII characters in some particluar context is essential for the bug.

REPRO:

Login to jira.secondlife.com.
Choose CREATE NEW ISSUE.
Select VWR project and BUG issue type (just for an example.)
Write some appropriate text on fields. Type some non-ASCII characters, e.g., some Japanese kanji on Description field. (Note that they appear correctly at this point.)
click on "Create" button.
Choose FIND ISSUE.
Enter some condition to identify the issue you just created, and hit "View".

OBSERVED BEHAVIOUR:

Non-ASCII characters entered in Description field disappear.

EXPECTED BEHAVIOUR:

Non-ASCII characters are preseved as they were entered.

All

Comments

Change History

Sort Order:

[ Permlink | « Hide ]

Alissa Sabre added a comment - 01/Jun/07 07:54 PM

I recently found that JIRA actually accepts some non-ASCII characters. Though I have not tested extensively, but I guess Latin-1 (ISO 8859-1) characters including ASCII ones are accepted, and anything else are turned into a question mark.

Hope this is fixed.

lindenrobot made changes - 15/Jul/07 08:17 PM

Field	Original Value	New Value
Linden Lab Issue ID		SL-48604

[ Permlink | « Hide ]

Gudmund Shepherd added a comment - 19/Jul/07 01:43 PM

Annoyingly, it filters out British quotes and apostrophes too. ( ", ", ' & ' )
Test: I assume «» (French quotes, et al), among others, are kept as is? (considering their unicode index)

[ Permlink | « Hide ]

Gudmund Shepherd added a comment - 19/Jul/07 01:46 PM

Changed environment to All, as it's dependent on the backend, Atlassian JIRA.

Gudmund Shepherd made changes - 19/Jul/07 01:46 PM

Affects Version/s		Not Versioned [ 10003 ]
Environment	Windows XP SP2, either Firefox 2.0, Internet Explorer 6.0, or Internet Explorer 7.0	All

[ Permlink | « Hide ]

Torley Linden added a comment - 27/Jul/07 11:52 AM

This bugs me too, how it turns my em dashes (like "--") into question marks... —

Rob Linden thinks that because of http://jira.atlassian.com/browse/JRA-8708 , this is more likely to be a config issue than a bug in JIRA.

Torley Linden made changes - 27/Jul/07 11:52 AM

Assignee

Rob Linden [ Rob Linden ]

[ Permlink | « Hide ]

Alissa Sabre added a comment - 14/Nov/07 02:21 PM

I've just noticed that there ARE some JIRA pages that carry non-ASCII characters. Did you fix it?

Ok. Let me test.

こんにちは。안녕하세요. 你好。Здравствуйте!

[ Permlink | « Hide ]

Alissa Sabre added a comment - 14/Nov/07 02:23 PM

Wow! It works!

Thank you Rob for fixing this. Why you didn't say it earlier?

Alissa Sabre made changes - 14/Nov/07 02:23 PM

Status	Open [ 1 ]	Closed [ 6 ]
Resolution		Fixed [ 1 ]

Rob Linden made changes - 21/Dec/07 11:47 PM

Workflow

jira [ 10656 ]

jira-2007-12-19 [ 19195 ]

Rob Linden made changes - 22/Dec/07 12:24 AM

Workflow

jira-2007-12-19 [ 19195 ]

jira-2007-12-21 [ 19618 ]

Rob Linden made changes - 23/Dec/07 12:47 AM

Workflow

jira-2007-12-21 [ 19618 ]

jira-2007-12-22a [ 49843 ]

Sue Linden made changes - 13/Nov/08 11:57 AM

Workflow

jira-2007-12-22a [ 49843 ]

jira-2008-11-14 [ 79831 ]

Sue Linden made changes - 13/Nov/08 04:22 PM

Workflow

jira-2008-11-14 [ 79831 ]

jira-2008-11-14a [ 85012 ]