Inventory loss continues to be a major problem in Second Life. For instance, recently a bug has been wreaking havoc with HUDs and other attachments, making them disappear when detached. This problem is easily fixed by a customer service person running an inventory repair script on the account. It is unacceptable that currently Basic accounts have no pathway to get support from Linden Labs to fix this. Linden Lab should either open a pathway for Basic members to request an inventory repair from customer service. or A function should be added to the Second Life website which allows users to run the inventory repair script themselves.