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Keiki Lemieux added a comment - 11/May/08 03:12 PM
This is related to: VWR-6110
I voted for this, although as support is the one thing being a premium adds to those who do not wish to own Mainland, I am not sure that I should have voted!
Voted for it and just wanted to thank you, Keiki, for your hard work on this. I had to actually go in a round about way of filling out other ticket options and such to finally get someone to do maintanance on my account and DID recover my HUD and all the dances. Still, it was a dodgey method that I did.
There should, I agree, be SOME option for us basic users. This whole attitude prevailing of "Well buy premium, I do, and since you aren't premium, you aren't entitled to any CS. That's why I pay premium" is pretty grating from the other residents of SL. Everyone puts money into this world and should get SOME sort of customer service without dodging around these limited options. I also directed them to the other thread that explains the deep clean maintenance and such. The fact they did maintenance on it, gives me an indication they must have at least read it. Now I'm just using my dances direct out of my inventory until they fix this issue. I love your Huddle but I'm so paranoid of having it happen again, I haven't been using it. Especially since Sine Wave is persnickety about replacing dances (or even responding to their customers at ALL) If LL doesn't want to provide this very basic service to basic account holders, then I think the information on the main site should be more clear. This problem makes it clear that basic users can create accounts, spend bunches of Lindens, and then be ignored when SL eats inventory. Many of us don't want to own land, especially not on the mainland. So my preference would be to fix this gap in service. If LL is unwilling to, the website should be updated and the wording clarified to make it clear just how much unimportant basic account holders are. Ironically, we're the vast majority of users, so how does it make sense to refuse to help with the all too common inventory losses?
Pretty fundamental really, or at least charge by a per issue basis but if it's a bug, no fee. Even Microsoft manage this one!
Should never have to pay for support for bugs that eat inventory. Support should be just that, helping users with their problems, not Lindens problems. Provide service for all members. Privileges that extend to property ownership should not retroactively detract from other experiences that are the right of all users here, ALL of whom contribute to the SL economy.
I lost 10,000 items in one go overnight. There WAS an effort to resolve the issue, but it was not successful. I would dearly love there to be some inventory backup without the old chestnut of threatening creator rights and integrity. I don't see it happening for some reason, but backups are the route to pursue - nearly every commercial organisation backs up it's data - I guess this must be the oddball. That said, sim rollbacks can happen.....
The moment I heard about this, I dropped a vote..it is horrible that LL doesn't give the basic users a care in the world when they helped create SL what it is.
I voted for this only if the second option is the way that LL chooses to go with this. Adding yet another item to LL's Support team's list of Things To Do isn't a good idea, considering how back logged they already are. Just stuff it into the same Edit/Preference screen as the Clear Cache button.
All people should be treated fairly, otherwise what is next? A more extreme tier of response, which I guess in many ways we have with Concierge level and the like, and even worse if you don't live in the North American region, as then all calls are charged to you. There are enough clever people to ensure such an issue, as above, doesn't appear in the first place also I would hope.
This is a distinct problem and increasingly is something which is needed, beyond just a generic ability to submit inventory loss reports. I have been fortunate enough to not experience this bug firsthand, but my girlfriend was not; she lost roughly 3000 items, including a collar containing a number of animations she had just purchased, in the span of three days. Logging in to the beta server restored about half the missing items, but none of them were the ones she wanted. Since both she and I are basic users we have no recourse to fix this problem, and the fact that premium users CAN have these problems resolved in a matter of hours or even minutes pisses us off frankly. Certainly it has me decided that I am not paying any real money into Second Life into the future and makes me glad I haven't already; LL can extort monthly subscriptions all they want with this convenient bug, but they are NEVER getting one from me after having instituted this policy.
Provide service for all members. Privileges that extend to property ownership should not retroactively detract from other experiences that are the right of all users here, ALL of whom contribute to the SL economy.
Everyone in Secondlife contributes to the economy, and deserve a great experience here,please extend this service to them all, or better still give us us the ability for Inventory backup.
We need such an application like http://www.secondinventory.com/
 coming directly from Linden Labs for free for all 3 supported platformsThis tool shows, it is possible, it's a shame we don't get it from LL for who we create the world they sell. please please, resolve this bug i have just lost my chimera with lots of dances inside....
I can certainly understand LL not giving full support to basic members. But inventory items have a RL value, especially if you have put real money into SL to buy something. I was directed here from JIRA VWR-6110.
Is there any way to get a directory repair? I have lost of lot of expensive dances, more than once. Why not just get a premium account? The price for a full year isn't much more than the average videogame, and the L$ stipend you get actually pays for 75% of it.
Also, buy COPYABLE things.
I see no copy items as little more than greed on the part of the creator, for the most part. With copyable items, you can make your ownb backups, and most creators will quite happily replace them since you have nothing to gain from having another copy. There are some cases where no copy is needed, but mostly, I definitely prefer things copyable, and make my own products so too. So let's get this straight: your proposed solution to the problem of the Lindens essentially extorting monthly subscriptions due to an inventory gltich is TO PAY THEM MONEY? That's of course ignoring the fact that not everyone plays the game enough to justify a subscription, and that NOT EVERYONE CAN AFFORD ONE.
This is due to a fundamental problem with the inventory system that for unfathomable reasons isn't being fixed, and the one workaround IS BEING CHARGED FOR. It would be one thing if the items affected just weren't ever available to free users even to have, but this is taking items from EVERYONE, and only giving them back if you've been throwing money at the Lindens. Not cool. Not cool at all. Basic Users are as much as an economic stimulant as Premium user's and we deserve better treatment. I agree whole heartedly, if you dont want to fix it for us then make a script for us to do it ourselves. Ignoring our concerns will not make us change our minds about becoming Premium user's but it might make us go away. I see a lot of comments "Why not just get a premium account?", I don't know about you but if I spend money on something I expect it to work and frankly premium user's have just as many lag, loss, crash problems as non premium user's, who wants to pay for lag?
Basic account holders have been able to file support tickets reporting inventory loss for some time now.
Any other software i work with has a disclaimer that I can't hold the maker of the software responsible for loss of data. Sure thing because it's my own duty to save my work and make a backup. Not so with stuff i create, or obtain in SL. Therefore Linden should bite the bullet and take FULL responsiblity for the backup of my data if they don't allow me doing that AND OFFER A STRAIGHT FORWARD way to get it back in case of a loss. And this has nothing to do with premium account or basic - it's just the right thing to do. I know several people who lost items - it's like burning money! Hey and don't ever ask me again about the UUIDs of my lost items - they are "missing from database", duh! And it's not my fault!
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New Feature
Closed
Major
All Users (Basic and Premium) Should Be Able to Request an Inventory Repair
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