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I changed Reporter Avil Creeggan's orignial title from "Retarded people can create issues on JIRA" to "Novice users can create issues on JIRA".
While I feel your pain regarding some of the total lack of basic concept jira reports, the term "retarded" is way not cool to use. I hope the original poster can grow in both sensitivity and humility. PM Sands Uh... Just to be sure, this issue is a parody, right?
Just wait till Prokofy sees this... goes to get tinfoil hat in case P. calls her "Dadaist" again
I also wish people would READ the instructions first before posting "help i am stuck" as a JIRA issue, but I don't think even negative voting will help. (And don't let my cousin see the original title of this, he IS what people used to call "retarded" (i.e. mentally disabled), but he can sure shoot your arse off in any given game on any platform...and he wouldn't even think of trying to use JIRA.) I'm afraid the only thing we CAN do is.... "police" ourselves. Clean up and sort and all that, as I do not think LL have the capacities for that. While some of this is meant as humor and misfiled/poor bug reports waste time (and do make me unhappy), I'm continuing to encourage education of how to use the public Issue Tracker (AKA JIRA). For example, these video tutorials (especially useful if you hate reading http://wiki.secondlife.com/wiki/Issue_tracker
 )
How to report a bug QUICK-Searching the Issue Tracker After all, looking at my first few bug reports, I'm pretty embarrassed, but kind support from more experienced veterans gave me the confidence to grow (and look where I am now!). So it's very important to make that distinction, whether someone just doesn't know and is open to learning vs. an individual who keeps making the same mistakes (reporting crap, blindly reopening issues without reading comments as to why) over and over – and deliberately so. Repeatedly disruptive accounts will have their privileges revoked so they can't participate. I'm really thankful for the helpful Resident bug reporters we DO have, including those who help correct Linden oversights, come to our triages, and educate said novice users. I can't emphasize that enough. I'm also letting Open Source guru Rob Linden know about this to ask for his insights. Education is the real bliss. If you stop newer users from reporting issues, then they'll never learn how to post.
One of the best ways of learning is by doing, isn't it? lol I like xkcd. From the ticket: " The test must include questions relating to the personal lives of various Lindens as well as current events and foreign languages, and must be randomly generated."
Foreign languages? In that case, equally important would be skill in forming alliterative attacks: "cabal of coders", "fatuous fanboyz", "jira jihadists" and the like. Dontcha think? New people should be able to file issues, but we should immediately revoke their jira access if they do so incorrectly.
JUST KIDDING! This issue seems to fall into the category of "biting the newcomers", for which Wikipedia has a great policy writeup about: i.e. don't bite the newcomers. Let's work to make sure the guidelines are clear. Nuked the xkcd comic attachment. It's licensed under CC-attribution-noncommercial, which means you have to give acknowledgment (which wasn't done). Here's the comic off of xkcd's site: http://xkcd.com/258/
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Bug
Resolved
Major
Novice users can create issues on JIRA
We shouldn't limit people based on intellect, bugs don't happen to smart people.
A review system sounds like an interesting idea, but would likely just slow things down and result in more duplicate issues.
Unfortunately you can't force people to be smarter or better behaved; they will do what they want. Punishments wouldn't be effective (won't stop repeat behavior) nor would they act as a deterrent (when people snap, they rarely consider the rules); they would only serve to intimidate honest denizens. That said, punishments will give the community a reprieve from harassing users.