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Issue Details (XML | Word | Printable)

Key: WEB-486
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Critical Critical
Assignee: Unassigned
Reporter: Bibi Book
Votes: 1
Watchers: 2
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3. Second Life Website - WEB

Error 503 or status page shown

Created: 02/Feb/08 06:28 AM   Updated: 01/Feb/09 03:05 AM
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Component/s: secondlife.com
Affects Version/s: None
Fix Version/s: None

Environment: Any
Issue Links:
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 Description  « Hide
When Accessing web pages, I get HTTP-Errors often or just no data.
  • 503 (Service not available) in about 1/5 or the cases
  • 500 (Internal Server Error)
  • 302 (Moved Temporarely)

Getting the status page (grid is open) instead of the account page repeatedly is not only just annoying, if one needs to access the account page.

When looking into the HTTP-Headers for the event pages, I discovered that listing and the single events come with no cache headers. Means: the browser is forced to refetch event data on every visit. There also is no modified date and time for the page, so that one needs to refetch the page for own listings, even, if the data was not changed. There is no chance to use normal header requests which would prodcve much less server load to see, if something has changed. Expire date is older than the page fetch.

Example:
curl -I http://secondlife.com/events/event.php?id=1173595
HTTP/1.0 200 OK
Date: Sat, 02 Feb 2008 14:26:19 GMT
Server: Apache
Set-Cookie: Apache=127.0.0.1.64191201962379410; path=/; expires=Tue, 30-Jan-18 14:26:19 GMT
Set-Cookie: PHPSESSID=2d30790c8f85d82cac509f69feb9f9aa; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Type: text/html; charset=utf-8
Content-Language: en
X-Cache: MISS from web1.lindenlab.com
X-Cache-Lookup: MISS from web1.lindenlab.com:80
Via: 1.0 web1.lindenlab.com:80 (squid/2.6.STABLE12)
Connection: close



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Harleen Gretzky added a comment - 02/Feb/08 07:44 AM
A lot of good info here, you should move all these comments to WEB-63

Bibi Book added a comment - 02/Feb/08 04:51 PM
I guess, it would have been better to make this the main bug, as the error occurs on all web pages, not only the forums. The other bug has as component the forums only, but I cannot access my account either or the events.

Bibi Book added a comment - 02/Feb/08 04:58 PM
reopened as the other applies only to componet forums and the errors are everywhere now.

Mhaijik Guillaume added a comment - 04/Feb/08 08:00 AM
These errors are now constant all over the secondlife.com site. It makes it basically not useful at all. It is very frustrating when trying to read information and switch pages.

Ellla McMahon added a comment - 19/May/08 05:27 PM
Bibi, is this issue resolved now ?