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Issue Details (XML | Word | Printable)

Key: WEB-368
Type: Bug Bug
Status: Reopened Reopened
Priority: Major Major
Assignee: WorkingOnIt Linden
Reporter: 3dziggy oh
Votes: 4
Watchers: 2
Operations

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3. Second Life Website - WEB

CC needed with PayPal, contradictory to what sl website says

Created: 24/Apr/07 10:06 AM   Updated: 17/Aug/09 02:19 PM
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Component/s: Account summary
Affects Version/s: None
Fix Version/s: None

File Attachments: None
Image Attachments:

1. updated PayPal wording.jpg
(28 kB)
Environment:
PayPal account with positive balance with no credit card associated.
No credit card
Issue Links:
Relates
 

Linden Lab Issue ID: DEV-4931


 Description  « Hide
Steps to reproduce:
1. open https://secondlife.com/account/billing.php in your webbrowser
2. click the [Continue to PayPal >] button
3. on the PayPal login page that appears, log into a PayPal account with positive balance but no credit card associated

Observed:
PayPal asks you to add your credit card information.

Expected*:
PayPal e.g. asks you to confirm that LL will be able to draw money from your PayPal account (or whatever else would follow the add-cc page).

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
Torley Linden added a comment - 24/Apr/07 10:39 AM
This Issue Tracker's the wrong place.

You're looking for: http://secondlife.com/community/support.php


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Boroondas Gupte added a comment - 13/Jul/07 04:52 AM
cite from secondlife.com/account/billing.php:
"Linden Lab accepts payments through PayPal that are funded from a bank account, Switch or Solo card, <b>or a PayPal balance.</b>"

But when clicking the PayPal button and logging into your PayPal account, PayPal will ask you for you CC data, even if you PayPal balance is more than what you plan to pay to LL. PayPal won't do that for purchases from most other PayPal enabled webshops/vendors/whatever.

So how is this to be handled?

Bugging a volunteer on HI can't be the answer, I guess. (I'm one of them and can't answer this. I'm even having the same problem myself.)

Also there seems to be no appropriate support-ticket type usable by Basic Members:

  • I'm trying to create an account and it won't let me.
  • Second Life tells me I can't access it from this computer.
  • My account has been shut off and I have no idea why; my account page doesn't give me any clues.
  • I need to report a region being offline.
  • I'm an estate manager and I need to request a rollback.
    The first might fit in my case (as I plan to get an alt account), but I guess it's not what that category was intended for.
    Mayby add some
  • I really want to pay you, and have the money to do so, but the system won't let me.
    to the Basic Member Questions?

Further this looks like a general issue (and as the system responds different than expected, a bug), rather than an individual support issue.

I'll therefor reopen this issue after I've formalized it a bit.


[ Permlink | « Hide ]
Boroondas Gupte added a comment - 13/Jul/07 05:19 AM
  • changed type to "bug"
  • formalized description
  • formalized environment

How can I move this issue to the WEB Project on Jira?


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McCabe Maxsted added a comment - 13/Jul/07 09:05 AM
Boroondas: a Linden needs to do it.

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riverboat blackadder added a comment - 28/Aug/07 12:05 PM
Yeah, I have the same problem. I have a VERIFIED checking account with PayPal, but don't have (don't WANT) a paypal credit card. 2nd life/paypal AGREEMENT was ACCEPTED. Yet, when I try to buy Linden$, I get an error. No forum for reporting the error either. I DID try calling their help line, but the person in India couldn't understand English. If 2nd life is not going to accept PayPal Verified Bank E-checks, THEN THEY NEED TO SAY SO.

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Trinity Strong added a comment - 30/Oct/07 04:01 PM
Help! I don't even see the option to use Paypal and I want to do so rather than use my credit card - and i want to do this for land fees for my son's account on the teen grid as well.

First, updating credit card info: why do i have to delete the info - why can't i just view it?
Once i've 'deleted' my credit card info, there is no option for paypal payment (my account is verified thru paypal)
I tried to re-add my old credit card - and now it won't even let me do that!

I don't understand what is wrong with this system. it's just not working.


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Jacob Cagney added a comment - 23/Nov/07 02:54 PM
For those who are unable to get a CC, you can always get a pre-paid debit/credit card that works the same way. Instead of using my standard credit card, I use a pre-paid debit card to handle all online transactions. Ebay/Paypal and SL are on the debit card.

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Torley Linden added a comment - 13/Dec/07 08:43 AM
Thanks a lot for providing additional info with a repro (w00t Boroondas!) which helped us substantiate and investigate a broader problem.

I'll share that Kip Linden has been working on this, and we intend to provide a more helpful wording specifying that you need a VERIFIED PayPal account – see attached image.


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EddyFragment Robonaught added a comment - 17/Aug/09 02:19 PM
UPDATE: I have a verified PayPal account linked to SL and it works without error (although very slowly) and I have NO CREDIT CARD at all never mind linked to PayPal.

I would safely say that this is a dead issue.
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