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Issue Details (XML | Word | Printable)

Key: WEB-334
Type: New Feature New Feature
Status: Reopened Reopened
Priority: Normal Normal
Assignee: Unassigned
Reporter: Veronica Quackenbush
Votes: 11
Watchers: 3
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3. Second Life Website - WEB

Enable Abuse Reporting from the Website, so Residents can Report Griefers who Keep Crashing them

Created: 21/Sep/07 07:24 PM   Updated: 08/Jan/09 06:48 PM
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Component/s: support.secondlife.com
Affects Version/s: Not Versioned
Fix Version/s: None

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 Description  « Hide
I suggest adding the ability to report abuse offline to the support Website.

I am making this suggestion because the most common (indeed, nearly the only) form of griefing I have experienced in the past few months is a particularly nasty form of denial of service attack in which scripted objects spam me with textures or particles, overwhelming my client's resources. Several times I have fought to get out an abuse report in the teeth of the 0.1 fps freezelag caused by such attacks, only to have my client crash before I was able to send the report. Moreover, the griefing object often remains present in the area after my client crashes and is thus usually able to grief and crash me again when I try to log in to report the abuse. As abuse can currently only be reported inworld, the effect is to allow the abuse to continue unchecked. Allowing residents to report abuse without having to log into the ongoing attack might thus significantly improve the ability of Lindens to end the attack.



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WarKirby Magojiro added a comment - 22/Sep/07 03:34 AM
A good idea, to be sure.

However, there are some things you can do to help yourself in the meantime.

A new feature was recently added to prevent spam by invenory giving. There's an option in preferenced to tiurn it on. It disables automatic preview if too many items come in at once. As for particle spam, go to the view menu, > beacons > hide particles. This will simply remove all particles from your screen, and all render lag associated with them.

Sadly, there are a few things you can't be immune to, including permissions request, and IM spam. There are proposals open to fix these, though, and I suggest you vote on them

VWR-2046 Permissions spam
VWR-2388 IM spam


WarKirby Magojiro added a comment - 22/Sep/07 03:38 AM
oh, one more thing. You can set your login location. In the preferences menu > general tab. Show start location on login.then you can click the drop down box, and enter a region name. If you can't think of any, an infohub like Ahern is always a good bet. That will allow you to login far away from the site of the attack, and allow you to escape most things.

Lex Neva added a comment - 22/Sep/07 09:02 AM
You CAN report abuse from outside the viewer. Just email abuse@secondlife.com and give them all of the details you can about who's abusing you, where they are, when it happened, etc. Be as precise as possible.

Additionally, if you're still having trouble logging in because of this griefer, you should create a support request here: http://support.secondlife.com

Since emailing abuse@ works perfectly well, I'm going to close this issue.


Prokofy Neva added a comment - 02/Jan/08 11:47 PM
Lex, at the time you wrote this, abuse@ was not even working – the Lindens long ago shut it down. They rarely paid attention to it, in fact.

And now they have formally closed it down and it no longer goes through.

You can use support tickets on the website to report abuse, in theory, but the Governance Lindens have told us very explicitly that support tickets on griefing do not get looked at very quickly.

Inworld ARs are getting looked at much faster, to be sure. However, it really does remain a problem when you are spammed with the "animate your avatar" form of griefing, and other types of spam problems, to be able to stay on line and grab the focus of the AR template long enough to file a report before crashing.

The Governance team has intimated in office hours a number of times that they hope to wheel out a website-based form for ARs, and that it will have various new streamlined features, a newer and better police blotter, etc.

But...it's nowhere to be seen.

Meanwhile, this proposal, a good one, made before the Lindens themselves began talking about it has been closed precipitously, and as it happened, erroneously, because there is currently no effective way to make a web-based AR report with any meaning.

So I am re-opening so as to elicit a comment from LL about the status of the web-based template for ARs, and the form in which it will take as a new feature.