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Description
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Suggestions:
If it is an easy change, rename "resolved" to something like "replied" or "responded", since people take "resolved" to mean something like "the problem is completely fixed" (which would be the "Closed" status). A lot of people seem to get offended because of the misunderstanding.
...perhaps, also rename both "Open" and "Reopened" to something like "Waiting for LL response".
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Suggestions:
If it is an easy change, rename "resolved" to something like "replied" or "responded", since people take "resolved" to mean something like "the problem is completely fixed" (which would be the "Closed" status). A lot of people seem to get offended because of the misunderstanding.
...perhaps, also rename both "Open" and "Reopened" to something like "Waiting for LL response".
[edit] Prokofy, in WEB-382, suggested "Pending".
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