[#WEB-246] Change form field names and descriptions for clarity

3. Second Life Website - WEB

WEB-194

Change form field names and descriptions for clarity

Created: 27/Jul/07 10:41 AM Updated: 23/Aug/07 06:19 PM

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Component/s:

jira.secondlife.com

Affects Version/s:

None

Fix Version/s:

None

Description

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Suggestions:

Rename "Linden Lab Issue ID" to "LL Tracking #" or something similar, to make it less likely to be mistaken for a support ticket number. And/or, change the text below the field to something like "For Linden Lab staff use. Any support ticket numbers should go in the description, instead."

Rename "Environment" to "System Information" (so it's not taken to be in-world location).

Change the text under "Environment" to mention the hardware info in the "About" dialog. Perhaps make it vertically larger, depending on how much detail is desired here. Perhaps specifically mention video card and driver version for any graphical glitches or crashes.

There should probably be text under the description field asking for steps to reproduce the problem, if applicable.

The description under "Source Version" is vague... (i.e. is this supposed to be the version against which the patch is made? Is it only applicable if you attach a patch?)

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Comments

Change History

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Torley Linden added a comment - 15/Aug/07 12:33 PM

Assigned this to Rob as I think he's already made some improvements in this area. For example, Environment is still named the same, but under that, it says:

"For example operating system, software platform and/or hardware specifications (include as appropriate for the issue)."

Also, environment can include someone's inworld location, as given by Help menu > About Second Life's coordinates. (I'll add mention of Help menu > About Second Life!)

I'll tweak a few other descriptions for clarity too.

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Torley Linden added a comment - 15/Aug/07 01:00 PM

Revised LL Issue ID, Patch attached, Source Version.

Also added text to other fields like Description and Priority.

Oddly enough, it doesn't look easier to rename a default field (e.g., changing "Environment" to "System Information"). But I hope the subtitles do help.

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Torley Linden added a comment - 15/Aug/07 01:24 PM

OK, s'more tweaking done. I wanted to find a way to resize fields as you suggested, and there may be a way, but I haven't found it yet. I'll ask Atlassian, tho. (It'd come in handy for some other stuff.)

Most of the changes you requested that could be made, have been... resolving this.

If you have future batches of micro-changes like this, feel free to make a new subtask under ~~WEB-194~~ and let me know (feel free to email me, torley at lindenlab dot com).

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Torley Linden added a comment - 16/Aug/07 10:58 AM

I confirmed with Emily from Atlassian's gracious help that resizing fields can't be done from the normal admin interface and looks like it needs CSS tweaks. Related:

» http://confluence.atlassian.com/display/JIRA/Modifying+JIRA+Templates+and+JSPs

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Celierra Darling added a comment - 23/Aug/07 06:19 PM

The field names might need editing a language file?

Seems a lot better now though. Thanks!