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Issue Details (XML | Word | Printable)

Key: WEB-18
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Major Major
Assignee: Unassigned
Reporter: Nowun Till
Votes: 1
Watchers: 0
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3. Second Life Website - WEB

Transaction History not showing recent transactions

Created: 17/Jan/07 01:48 AM   Updated: 28/Nov/07 06:01 PM
Component/s: Account summary
Affects Version/s: None
Fix Version/s: Not Versioned

Time Tracking:
Not Specified

Environment:
ie 7.0.
ie 6
Firefox 2.0

all other web browsers
Issue Links:
Duplicate
 

Linden Lab Issue ID: SL-33792


 Description  « Hide
transaction history from the link on account history is not displaying any transactions for today (17th January 01:47 SLT)

displays date but no transactions.

All other days display normally



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biran gould added a comment - 26/Jan/07 12:45 AM
Ive been having the same problemm with my transaction history for a couple of days now. A better description would be that the transaction history appears to be running approx. 8 - 12 hours behind.

I take an xls download of my daily transaction history, for my own records, so i would certainly appreciate this one getting tackled.


Rifkin Habsburg added a comment - 27/Jan/07 05:20 PM
Yes, I'm seeing about a 24-hour lag as well.
Currently the most recent transaction I see on my web page is 2007-01-26 16:54:06
(it's currently 01-27 17:19)

There was an announcement about a stale database, but I thought that had been fixed?
Is this delay just an (intentional) attempt to reduce load on a server?
Or is it a bug?


linna Subagja added a comment - 28/Jan/07 09:08 AM
I'm up to a 48 hour lag on my transaction history.

Annabelle Vandeverre added a comment - 29/Jan/07 01:40 PM
My last posted transaction on the website was at 2007-01-27 21:06:00. Nothing I've bought or sold has posted to my transaction history since then.

Additionally, checking my transactions in world has also had delays, especially in land holdings.


Tijn Erde added a comment - 30/Jan/07 02:23 AM
My history seems to be lagging more than 36 hours right now; both current day, previous day and half of the day before that are empty (most recent transaction was at most a few hours ago)..
Since I'm a merchant, it becomes increasingly difficult to provide decent support to customers without a reasonably up-to-date transaction history.
I wouldn't have an issue with a few hours of delay, but this seems to be getting worse and worse; every day the delay seems to increase by half a day.

Pegasus Alva added a comment - 30/Jan/07 10:27 AM
Added other browsers to environments list as it effects all browsers... at this point thought should be given as to whether this qualifies as critical and should be upgraded as such since between the lost data and the lag this is serious serious financial and other hardships for residents of SL and is a serious issue in the SL environment.

laz rust added a comment - 31/Jan/07 12:25 AM
31st Jan and the transaction history is still broken, pull your fingers out Lindedns!

Torley Linden added a comment - 31/Jan/07 09:00 AM
Hi – thanks for reporting this, Nowun, and for the comments, all.

Just wanted to confirm we're aware of the continuing – and understandably very frustrating – problems with transaction history lagging behind; a related blog post is:

http://blog.secondlife.com/2007/01/26/transactional-data-updated/

I've asked about this too since I don't have further details, and am awaiting further info to be posted if this isn't resolved soon, so please keep checking the blog.


Morpheus Linden added a comment - 01/May/07 10:56 AM
I believe this was an artifact of our database slaving having fallen behind at the time, and that this is no longer the case. Please re-open if this still occurs.

Gigs Taggart added a comment - 09/Jul/07 12:26 AM
This was reopened without comment. If you reopen a bug, please leave a comment describing exactly what is happening.

Resolving.


Cenji Neutra added a comment - 14/Sep/07 03:03 PM
Reopening because this is occurring again consistently for an extended period.
The slave replication for each DB accessed by the secure-webX.secondlife.com hosts is behind by about 45mins.
I realize this is a 'semi-normal' occurance in that they'll usually catch back up by themselves when load lifts, but it seems to have stayed consistiently 30-45mins behind for a few days now.
I'm wondering if perhaps there is another/new issue at play.

Also, perhaps a separate but related issue - the transaction history page used to display a notice indicating the delay, but it isn't displaying any such message currently.

Significant delays in the transaction history are a nuance issue for us because we validate all of our customer transactions against the logs in real-time. Usually the delay is on the order of about 30sec-2mins, which is an acceptable time for our customers to wait for their funds to clear, but 45mins is not.

Appreciate if someone can look into this a little more closely. Thanks.
Cheers.


Cenji Neutra added a comment - 18/Sep/07 07:40 AM
The DB is back up-to-date. Not sure if this was just the normal 'catch-up' or not.