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Issue Details (XML | Word | Printable)

Key: WEB-1094
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Showstopper Showstopper
Assignee: Unassigned
Reporter: Wolfpup Lowenhar
Votes: 46
Watchers: 7
Operations

If you were logged in you would be able to see more operations.
3. Second Life Website - WEB

Loss of functionality in XStreetSL

Created: 11/May/09 02:35 PM   Updated: 13/May/09 04:46 PM
Component/s: XStreetSL
Affects Version/s: None
Fix Version/s: None

Time Tracking:
Not Specified

File Attachments: None
Image Attachments:

1. screenshot-1.jpg
(204 kB)

2. screenshot-2.jpg
(165 kB)

3. Xstreet Error after navigation.jpg
(705 kB)

4. XStreetSL Error befor navigation.jpg
(725 kB)

5. XStreetSL todays Traffic error.png
(44 kB)

6. Xstreetsl.png
(118 kB)

7. XStreetWithdrawError.jpg
(195 kB)
Environment: Any
Issue Links:
Relates
 

Last Triaged: 11/May/09 02:54 PM
Linden Lab Issue ID: DEV-32121


 Description  « Hide
1. Goto https://www.xstreetsl.com/

2. Click login at the top of the page and log on using your sl name and password.

3. Try To navigate to any of the XStreetSL links paying attention to the top and side frames.

  • trying to see today's traffic results in being told you do not have access.
  • going to the forums results on you being take there as a gust and having to relog.
  • trying to access any of the forums you again get silently logged out.

4. Try to access any merchant functions such as account balance or sales logs you back out (Market Place too).

  • My Inventory: You do not have access to this area. (Logged out).
  • Withdraw: Your account is not valid.

5. Residents reporting numerous attempts to purchase items but being unsuccessful.



 All   Comments   Work Log   Change History      Sort Order: Ascending order - Click to sort in descending order
Bridie Linden added a comment - 11/May/09 02:41 PM
[14:39] Jor3l Boa: repro on firefox
[14:39] WolfPup Lowenhar: in IE8

Jor3l Boa added a comment - 11/May/09 02:42 PM - edited
Repro:
1) trying to see todays traffic results in being told you do not have acess.

2-3) trying to access any of the fourms you again get silently loged out.

  • Login
  • Click -> Forum
  • Logged out.

FireFox 3.0.10 - Windows XP


Alexa Linden added a comment - 11/May/09 02:42 PM
I was able to Repro on FF 3.0.10. Logged in, went to marketplace and was logged out.

Bri Gufler added a comment - 11/May/09 02:44 PM
Im also having a problem withdrawing funds. I'm using Firefox 3.0.10.

Repro:

  • Navigate to http://www.xstreetsl.com
  • Click Login and log on with SL avatar name and pw
  • After re-direct back to XstreetSL - click "Withdaw" under the SLL balance
  • Pop up window appears with the message "Your account is not valid."

snickers snook added a comment - 11/May/09 02:44 PM
Added additional problems and editing for spelling.

Yann Dufaux added a comment - 11/May/09 02:51 PM
i have same, error message in my function menu, clear reprode for me

Reiko Fimicoloud added a comment - 11/May/09 02:59 PM
I've seen the same issue and i'm running google chrome.
The forum seems to keep me logged in but that's not suprising due to it being a forum.

Patrick Ouachita added a comment - 11/May/09 03:16 PM
Same problem persist on Windows Vista 64 Bit using FireFox version 3.0.10

Atashi Toshihiko added a comment - 11/May/09 03:19 PM - edited
Same issue here. I log in using my SL name and password, it says I'm logged in, I get the 'my account' screen. Click on withdraw and it tells me that my account is not valid and asks me to log in. Click the support link and it tells me I have to log in. Click the forum and it tells me I am a guest and should log in.
Lather, rinse, repeat.

Edited to add: Safari 3.x on Mac 10.5.6

The grid status page says this affects people with passwords over 16 characters:
http://status.secondlifegrid.net/2009/05/11/post625/

but my password is less than 16 characters.

Come on LL, this is costing you money too now, not just us.


Wolfpup Lowenhar added a comment - 11/May/09 03:20 PM
wen looking at the two images xstreetsl erros befor and after navigation pay attention to the top and left side.

cito Karu added a comment - 11/May/09 03:20 PM
Firefox and IE
both give same error
Login and then click any links then get hit with [You do not have access to this area.]
Try to login again then click any of the links then hit again [You do not have access to this area.]
over and over. Unable to withdraw, check sales, view item listings for my products, etc.

Alexa Linden added a comment - 11/May/09 03:21 PM
Thank you all for your comments and feedback. We are looking into this.

Reiko Fimicoloud added a comment - 11/May/09 03:24 PM
This is the screen i get after logging in, and then triyng to purchase something- which tells me to login to purchase.

Reiko Fimicoloud added a comment - 11/May/09 03:25 PM
This is what happened when i logged in, tried to deposit USD and it gave me an error >.>

Eclipse Lykin added a comment - 11/May/09 03:29 PM
Re-log required when clicking 'My Account' at top right of the site.

When I click 'My Marketplace Items': "You do not have access to this area." (This happens with nearly every feature I attempt.)

Re-Log Again...

"SLExchange_Logic_DataLogic_Avatars->GetAvatarByAvatarKey - Invalid avatarKey." when attempting to 'Add New'

-----------------------------------------------------------
Windows Vista: 32bit SP1 // Mozilla Firefox 3.0.10


SerenityDreams Destiny added a comment - 11/May/09 03:32 PM
Why isn't the marketplace shut down while it's looked into? everyone is in a panic. Not everyone... but alot of people points to self too

blaze nielsen added a comment - 11/May/09 03:32 PM
I confirm same problems on a mac using safari.

Cat Slade added a comment - 11/May/09 03:42 PM - edited
I was fine for probably 6 hours today on xstreet until I posted on a forum and then got logged right out. I can stay logged in now - as long as I don't click on ANYTHING.
Using Firefox 3 this happens, oddly my old version of IE 6.0 I stay logged in.

Draco18s Majestic added a comment - 11/May/09 03:45 PM
Screenshot showing the error trying to withdraw L$ to a SL account.

Purf Fegte added a comment - 11/May/09 03:45 PM
same probs..

completely expected tbh.. good job on xstreet guys pff


Kenedy Drebin added a comment - 11/May/09 03:45 PM
I cannot purchase anything or even search without being logged out. I can also not access my list of purchased items without being logged out.

Talon Spyker added a comment - 11/May/09 03:47 PM
Confirming it will not work either with windows vista platform on firefox or IE..... i suggest you people at linden labs start looking into this issue sooner than later..... reason number one for me is now i cannot withdraw the funds needed to pay tier on my land. Thanks for breaking something that was not broken..... roll it back to the way it was before and dont ever attempt this kind of change again.... thanks!

Miro Collas added a comment - 11/May/09 03:51 PM
I attempted a transfer from SL to XStreet late last night (before midnight). The funds were taken from my SL account immediately, but as of this writing, have NOT been credited to me XStreet account. I have submitted tickets, but other than a canned auto-response, have not heard anything back.

So this is about far more than logins. I would very much like to hear from someone at LL and/or XStreet if/when I can expect to see those funds. Thank you.


Lane Luke added a comment - 11/May/09 03:54 PM
Using Firefox 3

Forums

  • able to view and respond to posts based on last login, but screen shows not logged in.

Marketplace

  • cannot access inventory, account, traffic, sales, favorites
  • login to purchase does not work and takes me back to the homepage (not logged in)

Harleen Gretzky added a comment - 11/May/09 04:17 PM
Using Windows XP Pro SP3 and Firefox 3 and personally not having any of issues.

Calyle Linden added a comment - 11/May/09 04:27 PM
A problem was found where a dynamically-generated javascript include unexpectedly set a guest cookie when fetched. This overwrote the legitimate logged-in cookie and caused that session to be lost. This issue has been fixed.

Adaarye Shikami added a comment - 11/May/09 11:20 PM
I deposited 10k L$ (Trans number 1611022480) A while ago and its still not shown up. I had to use my old password to process it but my SL user and pass to log into the site. Perhaps transactions should be stopped until someone looks at this and may I please have my money?

Harleen Gretzky added a comment - 12/May/09 12:40 AM
For account-specific issues contact support.

Adaarye Shikami added a comment - 12/May/09 05:57 AM
This issue isnt fixed and support was contacted.(Ticket 4051-6255895) It's not an account specific issue. It is a malfunction of the Xstreet site and needs to be addressed here in the jira along with the login issues, etc etc.

Harleen Gretzky added a comment - 12/May/09 06:23 AM
I am able to deposit into my XStreetSL account and withdraw from my XStreetSL account, so your issue does not reproduce for me. This issue was fixed, if you are having a new issue that you feel is not account-specific then you should open a new JIRA.

Please see the post: http://status.secondlifegrid.net/2009/05/11/post625/


jeanricard broek added a comment - 12/May/09 11:01 AM
https://www.xstreetsl.com/auth_end.php?redirect=%5Bu%27https%3A%2F%2Fwww.xstreetsl.com%2Fmodules.php%3Fname%3DMarketplace%27%5D&ItemID=%5Bu%2725388%27%5D&file=%5Bu%27images%27%5D&janrain_nonce=2009-05-12T16%3A38%3A48ZAYxMYW&openid.assoc_handle=%7BHMAC-SHA1%7D%7B4a098852%7D%7BrJRc5A%3D%3D%7D&openid.claimed_id=https%3A%2F%2Fid.secondlife.com%2Fid%2Fanonymous&openid.identity=https%3A%2F%2Fid.secondlife.com%2Fid%2Fanonymous&openid.mode=id_res&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.sreg=http%3A%2F%2Fopenid.net%2Fextensions%2Fsreg%2F1.1&openid.op_endpoint=https%3A%2F%2Fid.secondlife.com%2Fopenid%2Fopenidserver&openid.response_nonce=2009-05-12T16%3A38%3A48ZmXTEtr&openid.return_to=https%3A%2F%2Fwww.xstreetsl.com%2Fauth_end.php%3Fredirect%3D%255Bu%2527https%253A%252F%252Fwww.xstreetsl.com%252Fmodules.php%253Fname%253DMarketplace%2527%255D%26ItemID%3D%255Bu%252725388%2527%255D%26file%3D%255Bu%2527images%2527%255D%26janrain_nonce%3D2009-05-12T16%253A38%253A48ZAYxMYW&openid.sig=3EW%2B0fiFZ9wuZG33te%2BPWjme0vs%3D&openid.signed=assoc_handle%2Cclaimed_id%2Cidentity%2Cmode%2Cns%2Cns.sreg%2Cop_endpoint%2Cresponse_nonce%2Creturn_to%2Csigned%2Csreg.dob%2Csreg.email%2Csreg.fullname%2Csreg.language%2Csreg.nickname&openid.sreg.dob=None&openid.sreg.email=&openid.sreg.fullname=00000000-0000-0000-0000-000000000000%2F0%2F1&openid.sreg.language=None&openid.sreg.nickname=Anonymous

with this returned:

Guests: 6842
Members: 2549
Total: 9391

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OpenID authentication failed: Nonce already used or out of range

array (
'redirect' => '[u\\\'https://www.xstreetsl.com/modules.php?name=Marketplace\\\']',
'ItemID' => '[u\\\'25388\\\']',
'file' => '[u\\\'images\\\']',
'janrain_nonce' => '2009-05-12T16:38:48ZAYxMYW',
'openid_assoc_handle' => '{HMAC-SHA1}{4a098852}{rJRc5A==}',
'openid_claimed_id' => 'https://id.secondlife.com/id/anonymous',
'openid_identity' => 'https://id.secondlife.com/id/anonymous',
'openid_mode' => 'id_res',
'openid_ns' => 'http://specs.openid.net/auth/2.0',
'openid_ns_sreg' => 'http://openid.net/extensions/sreg/1.1',
'openid_op_endpoint' => 'https://id.secondlife.com/openid/openidserver',
'openid_response_nonce' => '2009-05-12T16:38:48ZmXTEtr',
'openid_return_to' => 'https://www.xstreetsl.com/auth_end.php?redirect=%5Bu%27https%3A%2F%2Fwww.xstreetsl.com%2Fmodules.php%3Fname%3DMarketplace%27%5D&ItemID=%5Bu%2725388%27%5D&file=%5Bu%27images%27%5D&janrain_nonce=2009-05-12T16%3A38%3A48ZAYxMYW',
'openid_sig' => '3EW+0fiFZ9wuZG33te+PWjme0vs=',
'openid_signed' => 'assoc_handle,claimed_id,identity,mode,ns,ns.sreg,op_endpoint,response_nonce,return_to,signed,sreg.dob,sreg.email,sreg.fullname,sreg.language,sreg.nickname',
'openid_sreg_dob' => 'None',
'openid_sreg_email' => '',
'openid_sreg_fullname' => '00000000-0000-0000-0000-000000000000/0/1',
'openid_sreg_language' => 'None',
'openid_sreg_nickname' => 'Anonymous',
'ecommerce-session' => 'NjVlOTZjZjA4NTU5ZDg4ZDQyNzhmZjMzN2UzOGE5ZWI=',
'PHPSESSID' => 'p753u344l9b8321s0cd965dgi0',
'__utma' => '4528186.3119497898831291000.1242148915.1242148915.1242148915.1',
'__utmb' => '4528186.104.10.1242148915',
'__utmc' => '4528186',
'__utmz' => '4528186.1242148915.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)',
'/modules_phpfirsttimeload' => '0',
'/modules_php' => '',
'/firsttimeload' => '0',
'/' => '',
'phpbb_data' => 'a:0:{}',
'phpbb_sid' => '26ba5688a4bd375535d26acfc8a48521',
'phpbb_t' => 'a:1:{i:107122;i:1242150555;}',


Pookie Georgia added a comment - 13/May/09 03:36 PM - edited
Still unable to access any SSL components of XSTREETSL. Attempts to navigate to login page and freezes. I am able to withdraw funds in-world. My password is < 18 characters. Using IE 8 on Vista. Have changed pswd, deleted cookies, cleared SL & browser cached content.

Concerned: have received 5 emails about currency trades and I'm unable to log in to modify outstanding transactions ---> has become a financial issue.

Please advise how to resolve the cookie issue mentioned above.


Calyle Linden added a comment - 13/May/09 04:46 PM
The original reported issue was fixed. Please do not reopen this ticket again.

For account issues including L$, our support staff can assist you.
If you've found a verifiable problem with Xstreet please submit a new ticket and include details on how to reproduce it.