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Issue Details (XML | Word | Printable)

Key: WEB-100
Type: Bug Bug
Status: Resolved Resolved
Resolution: Fixed
Priority: Major Major
Assignee: WorkingOnIt Linden
Reporter: zephy toshihiko
Votes: 26
Watchers: 0
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3. Second Life Website - WEB

Friends Online on web not working - not the same as SVC-85 (that relates to inworld, this relates to web page)

Created: 01/May/07 02:46 AM   Updated: 06/Jun/07 10:37 AM
Component/s: Friends Online
Affects Version/s: Not Versioned
Fix Version/s: None

File Attachments: None
Image Attachments:

1. screenshot-1.jpg
(181 kB)
Environment: Web page (FireFox)
Issue Links:
Relates
 

Linden Lab Issue ID: SL-16636


 Description  « Hide
» http://secondlife.com/community/friends.php

NOTE- Before marking as duplicate please consider that existing issue SVC-85 relates to in world but this bug I am reporting relates to the web page Friends online. This says it is disabled and has done so since last SL update. If this bug is linked to SVC-85 please at least remove the 'Tip of the day' we get when logging into SL that tells us we can TP direct to our friends from the (disabled!) web page.
Thanks



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
imsaho fleury added a comment - 01/May/07 05:01 AM
It may help to comment on the social use of this facility. It used to be a very good lightweight way of knowing when my partner came online, without having to login to SL (which cannot be exactly called 'lightweight'). This in turns allows work to be done on the computer using other resource intensive systems (graphics packages, compilers etc) without having to have SL running

Lex Neva added a comment - 01/May/07 08:48 AM
I use the friends online page daily to see when my coworkers are online and to know if my friends are online before I bother logging in. I've missed it.

Lex Neva added a comment - 01/May/07 08:52 AM
(Marking this as a duplicate of VWR-98 because they're about the same issue. NOT closing it because I believe VWR-98 was closed in error.)

Lex Neva added a comment - 01/May/07 08:53 AM
(Marking this as related to SVC-85. As the issue opener pointed out, this is not a duplicate of SVC-85 because that issue exclusively describes the in-world friends list, and this one refers to the web friends list.)

Lex Neva added a comment - 01/May/07 08:55 AM
WorkingOnIt Linden, please don't close this as a dup of SVC-85 without further consideration. This issue is slightly different. SVC-85 seems to exclusively discuss the in-world friends list, but this issue is about the web friends list which has shown as "Friends Online has been temporarily disabled." since the 1.15 rollout. I suppose we could roll this issue into SVC-85, but then I feel that the description of SVC-85 would have to be changed to reflect this issue too.

hydra zenovka added a comment - 01/May/07 09:05 AM
Agree - This is a major issue for many people. This issue is not resolved. This issue is not a duplicate. Please fix rather than redirect responsibility.

WorkingOnIt Linden added a comment - 01/May/07 09:42 AM
Apologies – amidst all the actual dupes, my mistake, thanks for correcting (one of the benefits of JIRA).

Friends Online webpage is "temporarily disabled" because of a different reason: agent presence URL syntax changed. We've received numerous Resident concerns because some are used to checking the website if the inworld list (SVC-85) doesn't work.

Will update with latest status on when this may come back, as soon as I get it.


meade paravane added a comment - 01/May/07 09:45 AM
/me adds a vote and suggests a higher priority.

Lucinda Bergbahn added a comment - 01/May/07 11:14 AM
I also use the friends online link on the website daily; it is very important to me. I want it back! I also want the in world friends list to work- and I am tired of of these issues every time there is an update!

Peppermint Raymaker added a comment - 01/May/07 02:34 PM
Just voted for this issue...I'd really like to see the web-based Friends Online working again, as I used it often before the 1.15 update as have many others.

WorkingOnIt Linden added a comment - 01/May/07 02:56 PM
» http://secondlife.com/community/friends.php

is working again as of this writing. The previous changes were checked in and went live later, because we were waiting for problems earlier last week with the backbone systems to subside. Enjoy!


Lex Neva added a comment - 02/May/07 08:32 AM
I'm not sure why this was reopened, but this issue is fixed.

taco rubio added a comment - 02/May/07 08:51 AM
Reopened again - It is not fixed for all users.

mystikal faddoul added a comment - 02/May/07 10:04 AM
Agree with Taco - this is still not working for me or most people I know in world. Tested it several times on 5/1 and this morning. Not sure why friends list issues keep getting closed without hearing from user community that it is not fixed.

meade paravane added a comment - 02/May/07 12:37 PM
Works for me - have you guys made sure that you're getting a fresh page and not one cached by your web browser?

WorkingOnIt Linden added a comment - 02/May/07 12:40 PM
OK, getting mixed reports. Will check further, thanks.

WorkingOnIt Linden added a comment - 02/May/07 12:42 PM
Those of you experiencing it still – can you please post screenshots here? Are you getting the "temporarily disabled" message (as before) or something else? Also, did you try different webhosts? E.g.,

https://secure-web8.secondlife.com/community/friends.php
https://secure-web9.secondlife.com/community/friends.php
https://secure-web10.secondlife.com/community/friends.php

Looking forward to your findings.


taco rubio added a comment - 02/May/07 02:03 PM
Thanks for looking into this, Torley. I've had this problem since January (I have had the svc-85 problem since last November, and was using the friends webpage as a workaround until it stopped working).

No matter what time of day I access this page, only half of my friends show up here - it does not find or recognize anybody with a first name of Q through Z (sometimes it finds the N's, O's and P's, sometimes not).

It's happening on all servers. Please let me know if I can provide any additional information, and thanks again.

Taco Rubio


WorkingOnIt Linden added a comment - 03/May/07 08:39 AM
OK – Mystikal and others who say it's "not working", are you experiencing the same problem of not seeing names with a first name in the latter part of the alphabet, or a different problem? We'll look deeper. Thanks.

mystikal faddoul added a comment - 25/May/07 04:20 PM
Hi so just want to note that friends online on the web is still disabled - rolling restarts are done to fix presence issues so want to make sure friends online disabled on website is not forgotten. Thanks

Dallas Seaton added a comment - 28/May/07 03:24 AM
Well, it was "fixed" (turned back on) for a while, but after the 1.16 rollout its now once again showing "temporarily disabled." And just as before, not a single WORD from any Lindens about it! This isn't a "bug" that just showed up, someone took action and disabled it. Now there may be a good reason WHY its disabled, but it SURE would be helpful if the Lindens would COMMUNICATE about it! WHY was it disabled again, and WHEN may we expect it back, please?? This is a major productivity hit for many - and again extremely frustrating when there's no communication with the residents at all.

Dallas Seaton added a comment - 28/May/07 03:26 AM
Upgraded from "normal" to "major" because for many residents, it IS a major hit to productivity!

Dylan Rickenbacker added a comment - 30/May/07 10:49 PM
I totally agree with Dallas. It is just not acceptable that such an essential feature remains disabled for more than a week, still less that no one cares to tell us what's up with it.

mystikal faddoul added a comment - 31/May/07 08:30 AM
Yep, I agree also. Is it because it is a reopened old issue? The lack of acknowledgement about this is frustrating. Lindens?

Torley Linden added a comment - 04/Jun/07 10:18 AM
The Friends Online webpage has been spotty recently, and we get mixed reports of its functionality.

I would like to clarify too. As I write this, I do see my Friends Online page – however, it loaded very slowly. I don't know why it's been going on/off, but I'll ask our webdevs about it. I apologize for the frustration.


Torley Linden added a comment - 06/Jun/07 10:37 AM
What happened recently was that Friends Online webpage was showing as "temporarily disabled" to alleviate pressure on our backbone system. We always try to bring Friends Online back ASAP. Some of you have requested that the placeholder message be more clear, so a more explanatory note should appear in future instances.

Now that this has passed, if there are different, specific problems with Friends Online, please open a new issue for them – thanks again for the help!