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Issue Details (XML | Word | Printable)

Key: VWR-9974
Type: Bug Bug
Status: Reopened Reopened
Priority: Normal Normal
Assignee: Unassigned
Reporter: Hitomi Mokusei
Votes: 12
Watchers: 10
Operations

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1. Second Life Viewer - VWR

Snapshot: High-res snapshot results in 3 striped images or 9 tiled images

Created: 20/Oct/08 05:43 PM   Updated: 07/May/09 08:25 AM
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Component/s: Graphics
Affects Version/s: 1.21, 1.23 Release Candidate
Fix Version/s: None

File Attachments: 1. File Screen_Grab.tiff (556 kB)
Image Attachments:

1. Glow_Error.jpg
(379 kB)
2. newviewershot_jira.jpg
(364 kB)
3. Snapshot.jpg_042.jpg
(474 kB)

4. Snapshot_005a.jpg
(5.52 MB)
Environment:
Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release)
Release Notes

You are at 179767.8, 314801.3, 23.2 in Welsh Cove located at sim4201.agni.lindenlab.com (63.210.157.105:13002)
Second Life Server 1.24.9.98659
Release Notes

CPU: AMD (Unknown model) (2211 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7800 GTX/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.2
Issue Links:
Relates

Last Triaged: 07/May/09 08:25 AM
Linden Lab Issue ID: DEV-31953


 Description  « Hide
I downloaded the new 1.21.6 viewer, and

1. All my pictures are taken at 5000x3750.
2. I usually take BMPs
3. I have been unable to take a picture now without the resulting picture being divided up into about 9 squares.
3a. Sometimes it comes up as three horizontal stripes instead, but most of the time it comes up like the pic I have attached.

Taking pictures in SL is one of the main things I do, so this has been quite frustrating.. and I have not had any problems before this new viewer.
(Also, The "save" button is greyed out after the first picture is taken, but I see there is another forum for that so will take that problem there.)

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
vickie shan added a comment - 27/Oct/08 11:22 AM - edited
Since downloading the newest viewer, I have had great trouble getting my camera to record high resolution (3500 px wide) images, especially while using Freeze Frame. Almost without fail, I get the results shown in the supplied image.

Please note that I am using the Mac version of viewer 1.21.6.

Hardware Overview:

Model Name: MacBook Pro 15"
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07

ATI Radeon X1600:

Chipset Model: ATY,RadeonX1600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-158
EFI Driver Version: 01.00.158
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected


[ Permlink | « Hide ]
vickie shan added a comment - 27/Oct/08 11:31 AM
Here's an example of the camera problem in action, utilizing a screen grab to show the settings I was using.

[ Permlink | « Hide ]
vickie shan added a comment - 27/Oct/08 05:47 PM
Here's a screen grab showing the settings I was using when the problem occurred.

[ Permlink | « Hide ]
Alexa Linden added a comment - 05/Nov/08 03:06 PM
When you take a pic, try checking the box Constrain Proportions. This will normally get rid of the lines. This problem only seems to happen when people are taking really large formats and setting both the width and height to custom numbers.

[ Permlink | « Hide ]
Khyota Wulluf added a comment - 05/Nov/08 05:28 PM - edited
A developer suggested that the GeForce 7800 cannot handle an image bigger than 4096x4096. Try lowering to 4096x3750

[ Permlink | « Hide ]
Hitomi Mokusei added a comment - 05/Nov/08 09:22 PM
As regards to the GeForce 7800, I have that card and before that new viewer 1.21.6, I was able to always set a custom high rez setting of 5000 x 3750, and never had any problem with the earlier viewers. I take pics all the time, and have for the last couple of years using that card. I resolved my problem above by going back to using the older viewer 1.20.17 which had never given me any of those problems and doesn't now, so I get the feeling the GeForce 7800 is not the problem. Too many people suddenly had this problem, and a number of other problems in taking pics, after installing 1.21.6.

[ Permlink | « Hide ]
looker lumet added a comment - 21/Nov/08 05:09 AM
I agree Hitomi, this has nothing to do with your graphic card.

I get this screen when taking high resolution snapshots with water and glow. My screen is divided in 9 frames. With strong light I sometimes see 9 spots in the image.
I never tried it in lower resolution snapshots.

I was waiting for a new update, because I really am getting frustrated by this. Never had that issue before, only with the latest update. I deleted all SL programs and installed again, but unfortunately it did not help.
But reading your solution, Hitomi, I will look for the older viewer to download.


[ Permlink | « Hide ]
Alexa Linden added a comment - 14/Apr/09 10:04 AM
Is this still a problem you are experiencing using the latest Release Candidate?

[ Permlink | « Hide ]
vickie shan added a comment - 14/Apr/09 11:41 AM - edited
I continue to experience the same problem with the latest Release Candidate as well as while using any of the last iterations of the latest, approved viewer.

Anything but low-resolution photos break into the 9-grid when saved to disk. I have stopped using any new SL viewer and have resorted to using a much-older viewer.


[ Permlink | « Hide ]
Harleen Gretzky added a comment - 19/Apr/09 04:49 PM
I no longer have this problem using 1.22.11 and a nVidia GeForce 7800.

Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release)
Release Notes

You are at 250567.0, 240794.7, 27.3 in ParrotHead Isle located at sim2101.agni.lindenlab.com (216.82.16.106:13001)
Second Life Server 1.26.2.117266
Release Notes

CPU: Intel Pentium 4 (Unknown model) (3200 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7800 GTX/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.23305 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 210/389633 (0.1%)


[ Permlink | « Hide ]
Wolfpup Lowenhar added a comment - 27/Apr/09 11:53 AM - edited
Second Life 1.23.0 (118316) Apr 23 2009 21:20:14 (Second Life Public Nightly)
Release Notes

Built with MSVC version 1400

You are at 241151.3, 273919.7, 32.2 in Sunbeam located at sim2065.agni.lindenlab.com (216.82.16.70:13000)
Second Life Server 1.26.2.117266
Release Notes

CPU: Intel Pentium 4 (Unknown model) (2800 MHz)
Memory: 1022 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6600/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: FMOD version 3.740000
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.23492 (Mozilla GRE version 1.8.1.21_0000000000)

graphic setting on ultra with max draw distance and a 4096X2160 custom highres snapshot to disc is the orginal file. and i was not able to repro the problem as the picture shows.


[ Permlink | « Hide ]
Cummere Mayo added a comment - 27/Apr/09 12:22 PM
cannot consistently reproduce. though i can sometimes reproduce. suspect it might have to do with usage loads and lag but not sure.

[ Permlink | « Hide ]
Alexa Linden added a comment - 27/Apr/09 01:45 PM
Is anyone still able to reproduce this and if so, can you please provide reproducible steps?

[ Permlink | « Hide ]
jacolyn mathy added a comment - 30/Apr/09 05:41 AM
I have the same problem and have in SEVERAL viewers now.
ANY high res snapshot I take, in any form, that contains either glowing objects or water reflections... come up with the layered grid effects.

Second Life 1.23.0 (118378) Apr 24 2009 14:24:08 (Second Life Release Candidate)
Release Notes

Built with MSVC version 1400

You are at 139548.3, 241623.1, 25.7 in Jedi Island located at sim8739.agni.lindenlab.com (216.82.33.162:12035)
Second Life Server 1.26.2.117266
Release Notes

CPU: Intel Core 2 Series Processor (2400 MHz)
Memory: 3326 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8800 GT/PCI/SSE2
OpenGL Version: 2.1.2


[ Permlink | « Hide ]
kean kelly added a comment - 30/Apr/09 05:58 AM
reaopen as per last comment.


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