http://secondlife.com/support/

Please try the latest RC 1.21.5 http://secondlife.com/support/downloads.php Test Viewers > Release Candidate Viewers

On the login screen, before you connect to Second Life please go to Edit > Preferences > Graphics and set it to Low. Please check Custom and turn off Avatar Imposters. Under Hardware Options please set Texture memory to 512 or lower.

Please could you add some more information to this issue

• Please run the DirectX Diagnostic Tool

XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information.

Please attach the text file to this issue.

• Before you restart Second Life please attach your latest SecondLife log and crash report to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4209

• Please also attach your SecondLife settings file

XP: C:\Documents and Settings\<Your Username>\Application Data\SecondLife\User_Settings.

• Have you checked for any internet security programme issues ?

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Is my firewall responsible for problems with Second Life? Topic #: 4051-4353
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4353

Knowledge Base > Second Life Info > Hardware Questions > How do I configure my hardware firewall (such as a router)? Topic #: 4051-4355
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4355

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > How do I configure my software firewall (such as Norton Internet Security, McAfee Personal Firewall, or ZoneAlarm)? Topic #: 4051-4354
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4354

Also, please continue to send in your Crash Reports to LL Edit > Preferences > General > Crash Reports > Always Send.

Thank you : )

My drivers for my video card have all been updated to the latest driver available. (I forgot to add that bit in, sorry.)

I did as you asked and ran a Direct X Diagnostic and the log is attached. I also attached my Second Life crash report to this.

I also wanted to add that I've tried every viewer (RC, The regular SL Viewer, and the Onrez client) and all of them crash excessively. My settings are set to the lowest possible settings for Second Life. It didn't ALWAYS crash like this, it was only recently that it started crashing constantly.

I've looked through Norton's Security Suite and allowed access to Second Life. (I've been using a laptop practically the whole time I've been on SL and on a wireless router and never had any problems before.) I even tried disabling Norton's and it still crashes more then it should.

If you need any additional info, please let me know.

Thanks for all the suggestions and I hope we can figure out what the problem is.

I also just ran http://secondlife.com/support/systest.php this and I passed both minimum and recommended requirements.

DxDiag Report : alienware Driver Version: 6.14.0011.7528 Driver Date/Size: 6/10/2008 WHQL Logo'd: Yes

With crashes, it is usually a matter of working through possible causes

• please clear the cache from outside Second Life [You may need to show "Show hidden files and folders".]

Knowledge Base > Second Life Info > Menus and Controls > How do I clear my Second Life cache? Clearing the Cache from Outside Second Life Topic #: 4051-4234
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4234

• please go to XP: C:\Documents and Settings\<Your Username>\Application Data\SecondLife\User_Settings [You may need to show "Show hidden files and folders".]

rename the file settings_releasecandidate to old_settings_releasecandidate

Then click on the Second Life icon

• on the log in screen, before you connect, please go to Edit > Preferences > Graphics and set it to Low and uncheck the Custom box.

• open Hardware Options and set Texture Memory to lower than the dedicated memory on your graphics card (probably 256)

• open your Windows Task Manager and watch for any other programme activity while Second Life is connecting and your Inventory is loading. One cause of a regular crash 3 -5 minutes after log in, is some activity by an internet security programme

• log into somewhere quiet and let your Inventory fully load

• if you crash, please attach your SecondLife log and SecondLife crash reports to this issue.

Thank you : )

VWR-3943 is probably the 1.20 version of this problem, VWR-8814 speaks to the similar 1.21 symptoms.

Thank you for your help so far. I've cleared the cache several times over and it doesn't work either. It's just every viewer and for now I've given up until they can fix it. It's so annoying and frustrating. I've tried everything imaginable and it's just going to a dead end. I don't understand it. My laptop has 2 video cards (SLI enabled) and 2 gigs of memory alone. There is no way it's my video card unless it's my specific card or models like it. I remember when Windlight first came out and I had to choose between pretty water or pretty skies (Shaders were incompatible with each other). It was just a bug they finally fixed in the last updated version of Windlight. Maybe this is just an issue with the NVidia cards again. Please get back to me if you figure out something. Thanks again.

2008-10-12T15:01:45Z INFO: LLViewerInventoryCategory::fetchDescendents: FetchInventoryDescendents capability not found. Using deprecated UDP message.
2008-10-12T15:01:45Z INFO: LLViewerInventoryCategory::fetchDescendents: FetchInventoryDescendents capability not found. Using deprecated UDP message.
2008-10-12T15:01:46Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler...
2008-10-12T15:01:50Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry.

This is very similar to VWR-5737 Inventory load falls back on deprecated UDP message, then the viewer looses connection with the server

Please see the comment

Kitten Lulu - 31/Aug/08 12:15 AM
It turns out that it was a networking-related issue: when downloading inventory, Second Life sends a lot of UDP packets. My wireless router detected it as an UDP flood and put the sim involved in its temporary ban list.

Amaya, please check with your router manufacturer and/or ISP for help with your network connection.

Please also see this article in Knowledge Base

Knowledge Base > Second Life Info > Second Life Software Questions > How do I check for packet loss (network lag)? Topic #: 4051-4237
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4237

Thank you : )

I checked our router and we have nothing on our ban list. I find I crash more when my inventory is trying to load. As of now, my inventory is never fully loaded and when it gets close enough to loading I always crash. I'm not really sure at all what it could be.

I will try to post another crash report, does it normally update with the number of times you've crashed?

I tried that and it still continues to crash. I'm running out of ideas. I did try at 128mb for a while and it worked, but when i turned the shaders back on I started crashing again.

I've reformatted my laptop and thought maybe it was the video card drivers, well it turns out those beta drivers aren't something you really want to mess with. I rolled back my drivers, but I still continue to crash regularly.

So here's my latest crash reports.

1.22 is coming out in a couple of days and we have a number of fixes rolling out. Can you try this and see if it clears up this issue?

Crash report says it's due to something we're not handling properly in our inventory code. Two important questions before we import this. Does this still happen in 1.22 and if so, would you let us login as you in order to recreate the crash on our end?

Thanks and hope we can clear this up!