[#VWR-9697] IM's are not being sent, and received as "offline" messages when relogging, plus friends list does not update.

1. Second Life Viewer - VWR

IM's are not being sent, and received as "offline" messages when relogging, plus friends list does not update.

Created: 10/Oct/08 04:36 PM Updated: 15/Jun/09 03:36 PM

Return to search

Component/s:

Chat/IM

Affects Version/s:

None

Fix Version/s:

None

Environment:

« Hide

Second Life 1.21.5 (98701) Oct 6 2008 10:27:21 (Second Life Release Candidate)

You are at 165767.6, 320656.2, 58.9 in Aedin located at sim7524.agni.lindenlab.com (8.10.147.17:13000)
Second Life Server 1.24.9.98659

CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2493 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8700M GT/PCI/SSE2
OpenGL Version: 2.1.2

Issue Links:

Relates

This issue Relates to:

VWR-1241 IM's not going to people who are ONLINE. Being sent to Email.

~~SVC-85~~ Friends list inworld intermittently doesn't show online friends/Not Updating

~~VWR-9656~~ Unable to recieve instant messages

~~SVC-3213~~ Friends List not updating

~~VWR-9614~~ i cannot view my friends list or send IM's in secondlife

~~MISC-1644~~ There seems to be problems with the friends online list - people who are online are showing as offline, even though I'm stood next to them. I am stood talking to them but they aren't on my list. I've asked and apparently I don't show up for them as online

This issue is related to by:

~~VWR-9715~~ Alot of my friends cannot "read" me or see me on even tho im on. I send IMS they get them but I appear offline to them. When they IM me back anyways, I dont get the messages until I have relogged (as offline messages).

Description

« Hide

Title says it all, cannot receive IM's unless I relog, then it's given to me as offline messages, and IM's are not sent at all. Friends list is not updating, but showing list, just not keeping up with who's logging on and off. Have not been able to communicate in world all day, I have tried restarting, I have tried re-downloading, I have tried resyncing clock, I have done virtually every basic or regular fix, so don't throw those basic fixes out. I couldn't find any JIRA's, so I'm making my own :/ My internet obviously works, and I can log in and out of SL fluidly (given there is an occasional 6-minute lock out for no apparent reason). I do not have my offline messages sent to my email, this is purely SL based.

All

Comments

Change History

Sort Order:

[ Permlink | « Hide ]

Ellla McMahon added a comment - 10/Oct/08 06:32 PM

Jessicka, please post a Ticket with Support for account-specific help http://secondlife.com/support/
This will help Support to identify if there is an issue with a particular region you are in.

Please also comment on the make of router and your ISP

Thank you : )

Linking to related reports over the last few days

[ Permlink | « Hide ]

Jessicka Graves added a comment - 10/Oct/08 10:46 PM

I believe my router is the wrtp54g by Linksys. My ISP is Time Warner Cable, I'm fairly certain. I haven't had much luck with Tickets, thats why I made the JIRA :/

I haven't seen any reports today on the Grid Status as to why this might happen...

[ Permlink | « Hide ]

Cheetah Hammerer added a comment - 11/Oct/08 04:17 PM

duplicate issue of
http://jira.secondlife.com/browse/VWR-9715

it may be a problem with the early adoption sims running mono.

[ Permlink | « Hide ]

Jessicka Graves added a comment - 12/Oct/08 12:26 AM

They're duplicating mine if it is a dupe indeed, because mine's JIRA 9697, there's is 9715 O_o

[ Permlink | « Hide ]

Bridie Linden added a comment - 14/Oct/08 01:49 PM

Duplicate of VWR-1241

[ Permlink | « Hide ]

Jessicka Graves added a comment - 14/Oct/08 04:27 PM - edited

Bridie, this isn't a duplicate of 1241. IM's in my case are not being sent AT ALL, they aren't being sent to email (no message saying the person is offline either), and IM's are only being received when I log off, but are not sent to my email. Which is what 1241 focuses on, a similar "related" issue, but not a duplicate.

[ Permlink | « Hide ]

Ramzi Linden added a comment - 15/Jun/09 03:36 PM

This issue was resolved as "Needs More Info" during a batch clean-up of PJIRA issues.

Reason: for an extended length of time, this bug seems to be missing enough details (reproducible steps) for Linden Lab to import the bug and investigate. Also the last affected version of the viewer on this report is viewer 1.21 or 1.20, 1.19, or even earlier, which are versions that are no longer actively supported.

It is possible that this bug is indeed valid and should remain open-- however, Linden Lab needs the following pieces of information before it is Reopened:

To reopen, please do all of the following:

(1) It is very important to confirm that this bug still occurs in the latest official version 1.23. Please upgrade to that version by browsing to http://get.secondlife.com , and test if you can still reproduce the bug using Viewer 1.23.

(2) If so, then please Reopen this issue and BE SURE to choose the "Affects Version/s" = 1.23

(3) Also, re-describe the steps that another person can follow to experience this bug. An example of a good "recipe" for a bug report can be found here: https://wiki.secondlife.com/wiki/Issue_tracker#Guidelines_for_a_bug_report

(4) Come and attend the inworld bug triages, where you can meet with Linden Lab employees to consider, verify, and expedite bugs for fixing. For more information, see http://wiki.secondlife.com/wiki/Bug_triage

Thank you for helping us improve Second Life!