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hi Silver- another question to clarify: are you using either of these snapshot options when you see this bug?:
a) Show interface in snapshot b) Show HUD objects in snapshot This is a known issue with high-res snapshots when File->Take Snapshot->Show interface in snapshot is shown. That setting causes certain elements in the snapshot to be incorrectly tiled into 4 quadrants as evidenced in your screenshot.
The Show UI option should be disabled for high-res snapshots; it's assumed that in the vast majority of high res snapshot cases, the Resident is not interested in the UI elements. I've changed our UI such that this is now clear – when Advanced->High-Res Snapshot is checked, the UI will automatically be unchecked and disabled. Side note: Show/disable HUD has not been affected by this, so you can still take a high-res snapshot with HUD elements visible. I downloaded the new viewer below three days ago, and have been unable to take a picture now without the resulting picture being divided up into about 9 squares. Sometimes it comes up as three horizontal stripes instead, but most of the time it comes up like the pic I have attached. Taking pictures in SL is one of the main things I do, so this has been quite frustrating. All my pictures are taken at 5000x3750. I usually take BMP's, and I have not had any problems before this new viewer. Also, The "save" button is greyed out after the first picture is taken, but I see there is another forum for that so will take that problem there.
Second Life 1.21.6 (99587) Oct 14 2008 17:42:25 (Second Life Release) You are at 179767.8, 314801.3, 23.2 in Welsh Cove located at sim4201.agni.lindenlab.com (63.210.157.105:13002) CPU: AMD (Unknown model) (2211 MHz) Hi Hitomi,
your new screenshot looks like it is a different, new bug – since your snapshot does not include glow objects that are being mirrored. The whole image is being mirrored or tiled. So I have created this as an independent bug report: VWR-9974. Hello Ramzi,
> hi Silver- another question to clarify: are you using either of these snapshot options when you see this bug?: No. I do plain high-res shots, no UI or HUD or something. Hi!
The same happens to me... no hud or UI shown but the glow is divided in several squares. If I turn down with the graphic settings to low it stops... but when I turn on Basic Shaders it started again. And also it only happens with pictures above 1280x1024 I'd really appreciate it if you can fix this My info: Reopening this - Original issue was suspected to be a high-res snapshot HUD issue, but later comments reveal that no HUD or UI is shown but the glow effects are still being 4-tiled.
Hey there,
I have a similar problem of ghosted/tiled images and I think I know the cause: the ghosting only happens when I take a hi-res snapshot of an object that has a glow assigned to it. The ghosting does NOT occur when, using the Snapshot Preview window, I take a snapshot whose width and height is my Current Window size, or smaller. In this case the snapshot of the glowing object is fine. As soon as I start to take snapshots whose width and height are bigger than my Current Window size, the object that was glowing before loses it's glow, in fact the glow becomes offset from its object. As the width and height of the snapshot is increased, the offset becomes greater and turns into a tiling, which multiplies as the snapshots become bigger. I've attached an image that shows 4 progressive snapshots. (The glow has been assigned to the desk lamp). The first snapshot is at my Current Window size, around 1886 pixels wide, and the result is what I expect. The second snapshot is 2000 pixels wide and the offset of the glow from the lamp is clear. The third and fourth snapshots have widths of 3000 and 5000 pixels respectively and the glow has started to tile. (Note the lamp itself is no longer glowing.) I hope my input, and other's, help to fix this bug. Thanks. ________________________________________________ My environment: Second Life 1.21.6 (99587) Oct 15 2008 09:48:17 (Second Life Release) CPU: Dual PowerPC 970 (2000 MHz) libcurl Version: libcurl/7.16.3 OpenSSL/0.9.7l zlib/1.2.3 ________________________________________________ Lubnatsi Papp : thanks for your detailed repro and your observation that this occurs when the snapshot window is larger than the current window size. That helped tremendously for tracking down the core issue.
I'm pretty sure I have this fixed – glow for the preview window and the snapshot should both be rendered correctly now. Thanks everyone for your comments and help in resolving this. I am having the same problems after I updated on 1.21. It is the same as Lubnatsi described, as long as I take the snapshot in current window size or smaller, all is good. As soon as I go larger, the glow is starting to be distorted, parts of hair or other attachments are missing (sometimes cut off right through the middle where the next 'squares' which appear then as well begin) - I also noticed that water reflections show the same off behavior.
The little preview image in the take snapshot shows as correct though, both with the reflections, hairmissing and glows - the final saved-to-disc result though unfortunately not. Thank you for looking into this. ----------------------------------- CPU: Intel Pentium M Series Processor (1700 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 I have this bug. only affects high res snapshots. snapshots at screen size are fine. my details:
Second Life 1.22.4 (106127) Dec 16 2008 11:13:15 (Second Life Release Candidate) CPU: 4 x PowerPC 970 (2500 MHz) libcurl Version: libcurl/7.16.3 OpenSSL/0.9.7l zlib/1.2.3 I'm having the same problem, tired 101 suggestions to fix it and no luck. Still a 4x overlayed glow image on my high resolution shots to hard drive. In world snapshots are fine. My details are...
Second Life 1.22.5 (107013) Dec 31 2008 13:30:40 (Second Life Release Candidate) CPU: Intel Core 2 Series Processor (2400 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 Seems to be related to VWR-1641, in that elements of the scene are rendered at a smaller size and tiled when taking snapshots greater than the current window size.
And another comment:
Reading through this and VWR-1641, I noticed someone mentioning constrain proportions. So I went and tested it. My viewport is usually 1024×724, not quite 4:3, and I've always tried to take snapshots at 2048×1536, exactly 4:3. When constrain proportions is enabled, it keeps the 'original' aspect ratio, so when I kick the size up it comes out as 2048×1448, same aspect ratio as my viewport. I discovered that when the constrain proportions option is enabled this way, the glow tiling and misplacement doesn't occur at all. So this leads me to believe that this bug occurs when a) the snapshot size is larger than the current window size, and the aspect ratio is different. I've tested this only with glow so far, and only in windowed mode, so as usual YMMV. EDIT: Forgot to mention, this is on the newest 1.22.9 RC on Linux: Second Life 1.22.9 (110075) Feb 10 2009 10:30:20 (Second Life Release Candidate) You are at 239895.6, 233681.5, 739.6 in Ferret Valley located at sim4658.agni.lindenlab.com (63.210.159.54:13002) CPU: Intel(R) Pentium(R) 4 CPU 2.40GHz libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3.3 c-ares/1.4.0 when taking a snapshot at anything larger than the "current" window, the glow becomes offset, reduced in size, and appears multiple times "tiled" on the image. (the same effect occurs with water and reflections)
Second Life 1.22.11 (113976) Mar 6 2009 15:21:09 (Second Life Release Candidate) It was mentioned above that checking "constrain proportions" eliminates the problem, but checking that button has lead to crashes for me since the introduction of WL; another issue entirely I know. However, manual input of a size that is in direct proportion to current window does not solve the problem for me either. I updated to newest release, and when trying the hi-rez snapshots, it still shows the offset. I'm uploading a few commented screenshots of my tests. As mentioned before by me and as well others, the same problem occurs with waterreflections - so it's not only a glow rendering issue but seems to be a general WL rendering issue in high-rez???
I went through a few tests with image sizes, constrain proportions, and also experimented with different aspect ratio than my usual window size - and for all goes: soon as it is above window size, the bug occurs, with no difference if an original aspect ration to the window size is kept or not. As well there is no difference in typing the values in manually with having the constrain proportions unchecked or using the same values with constrain proportions enabled. In the pictures I added here, I always used strict 'even' numbers - window size, double window, tripple window, quadruple window. (As a sidenote, I noticed the 'constrain proportions' does not exactly 'double' the height but is 1 pixel off on double size, 2 on tripple size, 3 on quadruple.... changing it to the 'mathmatically correct' result did not change anything on the glow/waterreflection misplacement though) - the bug occurs as well though with random larger-than-usual-window sizes like 1600x1200.
My details: Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release) You are at 159965.4, 248466.2, 20.3 in Abraham located at sim8494.agni.lindenlab.com (8.10.151.53:13001) CPU: Intel Pentium M Series Processor (1700 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 The image as is should be with correct placement of glow (streetlights) and waterreflections (landscape, avartar, rendered moonlight on watersurface)
hi-rez snapshot - double window size
displacement showing in 2x2 squares same diplacement problem in tripple window size hi-rez
This time 3x3 tiles 4 times the window size - 4x4 tiled displacements
(oooops.. I wrote 12 in the image  should be 16 obviously) Problem is the same on linux, since 1.20 versions...
I have been experiencing the same problem, number of tiled displacements increase by increasing resolution of screen shot. It started happening with the previous version of sl viewer and still remains with the latest version 1.22.11. Occasionally (with no changes in my settings) the problem goes away, and then returns a day later with no apparent reason.
My PC info are as follow: CPU: AMD 62X2 Dual , with core processor 4200 + 2211MHZ (dual processor optimazer patch installed) It's water, glow - and now I've discovered particles as well. PLEASE can we fix this? It's been months, and several RC's. Even Elysium Eilde, one of the top photobugs of SL can't take water or glow shots. And she's running the best hardware there is.
Winter, check the last comment for related issue VWR-1641. It's a workaround that also works for me.
Still, a workaround is a workaround, I would really like to see this fixed too. Good luck Fax, do you mean the use of ctrl-` rather than the dialog, mentioned there by Daedalus Young? If so, unfortunately, that has no effect for me - I've only ever used ctrl-` to take photos, never the dialog, and I'm as affected as anyone else by this unfortunate issue.
This issue is marked as Fix Pending - could someone within the Lab confirm that status is indeed current? The photographers of SL seek a sign from the gods. _; (OS X 10.5.6 PPC here, for what it's worth: 1.67GHz G4, 128MB Radeon 9700M, 2GB) This is NOT a HUD issue. This is a glow issue and VERY MUCH a current issue.
1) Glow multiplies with resolution. When I take 6000 x 4000 pixel pictures, I get much more than 4 repeats of the glow. 2) When I zoom in and zoom out, the glow gets offset from its proper place. 3) Yes, it is particles, too. It is as though these are on a different "layer" that isn't being applied the same way as the rest. THIS BUG IS PREVENTING ME FROM DISPLAYING MY ARTWORK! Please fix it! – To see all my pictures, look at http://www.flickr.com/search/?w=78768492%40N00&q=9297&m=text My environment: You are at 260800.6, 252451.5, 301.2 in Steiger located at sim2996.agni.lindenlab.com (216.82.19.239:13002) CPU: Intel Pentium 4 (Unknown model) (3200 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 The 'workaround' as described by Deadalus Young above doesn't effet the bug appearance at all for me. as posted before, it is what makes it even worse! (high-res snapshot is high-res snapshot, no matter if done with short-cut keycommand or through manual setting in the snapshot window)
Effected are windlight skies, water reflections and glow elements for me (I haven't tested particles yet) Shooting at regular window size without high-res seems to be working still okay, but for somebody who's working in SL with graphics that is not an option since you get the extreme fuzzy edges in your images and simply NEED the high-resolution. And that problem doesn't effect only the photographers of SL, but in the end as well stores who use high-quality picture treatement for their ads and storeposters - so please get this fixed unless you want a lot of unhappy business owners (and I'm gonna be surely one of them!!!) — I have had the issue in both the last client versions, in the following my details. The only fix I found for this bug.... I downgraded my client again to version 1.20 ;-P for the price of messed up sculpties. sighs oh and please... whoever is able to do it - can you change the priority of the issue? doesn't help it if NOW it's still 'somewhat okay' due to the ability to run the lower clients still... BUT.. keep the forced updates in mind. no help of it when it totally boils over and you have a lot of annoyed people - especially since it is known that long now already.
I am still experiencing this problem! As with Chandra, Deadalus Young fix doesn't work with me. I can only take snapshots up to 2048X1542 pixels, higher resolution to this and this problem appears. The higher the resolution the higher the number of tiled casts. It seems to happen with water and glowing objects and sky.
I need to take high res pics of at least 5000 pixels as taking photographs is an integral part of me beeing in sl and part of a rl project. PLEASE PLEASE PLEASE HELP!!!! My PC info are as follow: CPU: AMD 62X2 Dual , with core processor 4200 + 2211MHZ (dual processor optimazer patch installed) April 28, 2009 BRAND new Mac, right out of the box yesterday
BRAND NEW Model Name: iMac I cannot take a hi res picture...I cannot take a "large picture" What is up with SL unwilling to fix this problem? Why would a brand new computer not be able to take a nice size picture in SL? My pictures look like the ones posted above. Photography is my passion in SL and in RL! This is extremely frustrating <i>(sorry I have to correct the statement after doing more tests with different pictures for particles, glow, and all that... - anyhow, here my results.)</i>
Release Candidate viewer 1.23: On a positive note: the <b>Glow-offset</b> seem to be fixed! I did all the tests as before in high-resolution with window size (no problems at all but small picture ;-P), and double-size, tripple size, usw.. As well I tested on the zoom-in as described before by Shoshana. No more problems with glow occured. For <b>particles</b> I didn't find any serious offsets, but it still does not render them correct but there show lines in the snapshots (again the tiles, number of lines depends on multiplier of regular window size as before with the glow/waterreflections as well) Everything described above occurs with both use of the foto-menu and set to customsizes (restrain proportions on/off makes no difference) and also with the shortcut picturetaking CTRL-´ and last but not least, here the technical details: Built with MSVC version 1400 You are at 159966.0, 248470.4, 20.4 in Abraham located at sim8342.agni.lindenlab.com (216.82.38.155:13000) CPU: Intel Pentium M Series Processor (1700 MHz) libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3 High Res Snapshot Glow Error
I just found this issue in the Jira today. I didn't realize it was a problem. When I first had this problem I discovered that if my settings in the snap shot window are exact multiples of current screen resolution you will not have the problems described.
I am unassigning this back to triage so that our team can take a look at the new reports.
Seraph: as broken as before. up to snowglobe 1.0.
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Bug
Fix Pending
Normal
Snapshot: High-res snapshot shows glow elements/water reflections mirrored 4 times
Could you post the results of a snapshot at the same position/glow using an earlier viewer like RC2?