[#VWR-9281] Strange CPU usage/memory issue: CPU usage 100% when client is opened

1. Second Life Viewer - VWR

Strange CPU usage/memory issue: CPU usage 100% when client is opened

Created: 21/Sep/08 10:58 PM Updated: 19/Jun/09 09:20 PM

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Component/s:

Crashes, Graphics

Affects Version/s:

1.20, 1.21 Release Candidate

Fix Version/s:

None

File Attachments:

SecondLife.log (43 kB)

Environment:

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Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: TECRA M4
               BIOS: v3.20
          Processor: Intel(R) Pentium(R) M processor 1.86GHz
             Memory: 1536MB RAM
          Page File: 1339MB used, 816MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce Go 6200 TE 64M / 6600 TE 128M
     Manufacturer: NVIDIA
        Chip type: GeForce Go 6600 TE/6200 TE
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0146&SUBSYS_00101179&REV_A2
   Display Memory: 128.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0010.7141 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail

Issue Links:

Relates

This issue Relates to:

VWR-5574 CPU load sticking at 100% on both cores of Core2Duo (Mac *and* PC) computers

Last Triaged:

24/Nov/08 12:18 PM

Description

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Without opening the Second Life client, my computer runs quite smoothly. As soon as I open the client, it begins to slow and CPU usage increases. Even if I close SL out right after opening it, the CPU gets bogged down at 100% until I restart the computer. If I connect to SL, I can walk around for about 30 seconds to a minute perfectly fine before the frame rate for the entire computer is so bad that I cannot navigate my cursor. SL itself freezes completely. I try to kill the process using task manager, but task manager never shows up and I can't close SL, so I'm forced to shut down the computer manually. I've had crashes before but none were ever this bad, and, none ever began before I even connected to Second Life and affected my computer even after it was completely closed down. The strange part is that it was perfectly fine 2 days ago, and I have not altered anything and to my knowledge there have been no updates to SL itself, so I'm stumped as to why it won't run at all now.

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Change History

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Ellla McMahon added a comment - 22/Sep/08 06:04 AM

Kara, for an individualised response to your issue please post a Ticket with Support http://secondlife.com/support/

There are a number of things you could check and add to this issue

please download the latest Viewer 1.20.15 http://secondlife.com/support/downloads.php and test to see if you have the same issue

please add your full computer environment from Help > About Second Life

please check you have the latest graphics drivers by either going to your manufacturer's site or by checking here

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > How do I get the latest drivers for my graphics card? Topic #: 4051-3884
http://secondlife.com/support/?questionID=3884

please run the DirectX Diagnostic Tool

XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information.

Please attach the text file to this issue.

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > What is a graphics card? Will mine work with Second Life? How do I tell which one I have? Topic #: 4051-3886
http://secondlife.com/support/?questionID=3886

before you restart Second Life please attach your latest SecondLife log and crash report to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209

It could be an issue with your connection, router or your firewall/internet security programme.

Please check to make sure these are all functioning correctly.

Thank you

Resolving re JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker Please reopen with your further comments.

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Venus Expedition added a comment - 07/Oct/08 02:07 PM

I installed the security release yesterday. Upon installing I now have this same issue as above. I open program and even in the login screen my cpu tops to 100%. I was perfectly fine in the last viewer version and previous ones. I uninstalled and reinstalled. Still the same. I installed the RC and it seems the same as well. If I minimize the viewer, my cpu goes down to a normal level. I have no other processes that are suspicious just SL viewer.

When the CPU maxes to 100% I am unable to move, rez or function in world. I have never even had much lag before so this is very disturbing to me as I have critical business that requires my presence on my two sims. I can't even get over to another area of the sim easily without teleporting and I time out when doing that. Chat is so lagged that it takes over a minute for one sentence to transfer into chat window.

I'm completely unable to move or perform any functions.

I have the current drivers installed. I perform regular maintenance. I've tried operating on one core, no help. I've turned up the priority of SL to no avail. Nothing has helped.

Second Life 1.21.5 (98701) Oct 6 2008 10:27:21 (Second Life Release Candidate)
Release Notes

You are at 238102.5, 248169.2, 21.6 in DreamScape I located at sim363.agni.lindenlab.com (64.154.221.49:13001)
Second Life Server 1.24.9.98659
Release Notes

CPU: Intel Core 2 Series Processor (2194 MHz)
Memory: 2046 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8400M GS/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18647 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 20/2342 (0.9%)

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Ellla McMahon added a comment - 07/Oct/08 04:09 PM

Venus, there could be a corrupted setting.

Please completely uninstall all Second Life programmes from your computer, saving any chat logs you want.

Then run a cleaning programme; I use CCleaner.

Please reboot your computer. If you have time you could also run the defragment programme on your hard drive.

Please dowload a new copy of Second Life Viewer 1.20.17 and/or RC 1.21.5.

If you still have an issue, please close Second Life and, before you restart, please attach your latest SecondLife log to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209

Thank you

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Venus Expedition added a comment - 07/Oct/08 08:35 PM

Alright I did the following:

Uninstalled then cleaned.

Rebooted then defragged

Rebooted downloaded new SL,

EXACTLY the same problem. Nothing changed.

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Venus Expedition added a comment - 07/Oct/08 08:36 PM

Here is my SL log

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Kontor Jenkins added a comment - 08/Oct/08 02:29 PM

I'm having a similar problem. Running the SL client (1.20.17 or 1.21 RC5) my CPU usage is about 100%. Even if the option Run Multiple Threads is checked or unchecked. Sometimes (rarely) the CPU usage is good.

CPU: Intel Core 2 Series Processor (2394 MHz)
Memory: 4094 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9600 GT/PCI/SSE2
OpenGL Version: 2.1.2
nVidia drivers: 178.13

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18671 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 371/370696 (0.1%)

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Venus Expedition added a comment - 09/Oct/08 02:35 PM

I spoke to Dell today after I ran every cleaning program, every virus program every registry program, every spyware/malware/adware program I have. Nothing.

Dell says this is specifically a software issue and all the tests run on my system came out great. Can anyone at all suggest anything else? I am paying hundreds of dollars of tier and can't get in!!!!!!!! I was perfectly fine up until this security update. I'm very frustrated.

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Ellla McMahon added a comment - 09/Oct/08 08:25 PM

Venus, thank you for your feedback.

Please would you post a Ticket with Support http://secondlife.com/support/ so that they can help you work through some account-specific suggestions. You may also be able to use Live Chat or phone support.

There could be an issue with your connection, please see this Knowledge Base article

Knowledge Base > Second Life Info > Second Life Software Questions > How do I check for packet loss (network lag)? Topic #: 4051-4237
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4237

It also includes links for checking that your firewalls and internet security programmes have allowed the correct permissions for Second Life to run.

Thank you : )

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Venus Expedition added a comment - 10/Oct/08 05:53 AM - edited

This is for sure a software issue because the moment I click on the viewer and it starts to come up, this happens BEFORE there is a connection to any servers. It does not happen with any other software except this one. I was fine, I was forced to DL the new security viewer, and the moment it came up after installation this was my fate.

I have no firewall problem. I'm a long time SL user.

I already had a support ticket that no one has answered yet. I appreciate you trying to help me. Basically I'm suck with having a perfect experience in SL for my two years to nothing at all. I have a store, I'm a builder I own two sims, I can't get on. I've lost money. I'm very frustrated.

Thank you for trying. It is not just me that is having this issue.

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John729 Edison added a comment - 06/Nov/08 11:12 PM

I'm having the same issue where my Windows XP CPU usage goes up to 100% once I log into Second Life. This is not an isolated issue by far as the comments above suggest other users are having the same issue. I don't know when this issue appeared but all I know is now SL for me is laggier than ever due to it consuming 100% of my single core computer (yes I know I need a new computer with atleast dual or quad core!). Vote on this issue and lets get this issue into the next patch because SL needs to return to the early days of lag-free!!

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Vash Braver added a comment - 29/Apr/09 04:47 PM

I use vista and i have been in sl for almost 3 years now and never had a problem before this.
Its clearly a software issue, if i minimize sl or click on another program my usage drops back down to normal.
I have reinstalled sl countless times and i even went as far as reinstalling vista thinking there was a problem on my end.
I dont have the greatest computer but i never used to lag much now i can hardly move....i hope something is done about this soon as there is clearly
a problem with the sl software.

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angel Zalivstok added a comment - 19/Jun/09 09:20 PM

im fairly new to s/l 60 days....but recently updated new install ...and have run very very slow..bought a new geforce 9800 gt vid card..installed 2gb mem...thinkin i was the problem.....im also havin the same issue low cpu till i load s/l then max @ 100% ..??? any further info on this matter would be greatly appreciated as im pulling my hair out... p.s ive done everything posted in theses posts.... still end up with same result..thank you..