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Issue Details (XML | Word | Printable)

Key: VWR-9279
Type: Bug Bug
Status: Resolved Resolved
Resolution: Cannot Reproduce
Priority: Major Major
Assignee: WorkingOnIt Linden
Reporter: pulseburst flow
Votes: 3
Watchers: 4
Operations

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1. Second Life Viewer - VWR

Sudden unusual crash upon selecting sculpties. Did not hang. Instant crash.

Created: 21/Sep/08 08:25 PM   Updated: 22/Feb/09 07:20 AM
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Component/s: Crashes
Affects Version/s: 1.21 Release Candidate
Fix Version/s: 1.21

File Attachments: 1. File SecondLife sudden crash - 09-21-08 incident #1.rtf (708 kB)
2. File SecondLife sudden crash - 09-21-08 incident #2.rtf (119 kB)
3. File SecondLife sudden crash - 09-24-08 Incident #3.rtf (342 kB)
4. File SecondLife sudden crash - 09-24-08 Incident #4.rtf (400 kB)
5. File SecondLife sudden crash - 09-24-08 Incident #5.rtf (335 kB)
6. File SecondLife sudden crash - 10-06-08 Incident #6.rtf (195 kB)
7. File SecondLife sudden crash - 10-08-08 Incident #7.rtf (147 kB)
8. File SecondLife sudden crash - 10-09-08 Incident #8.rtf (449 kB)
9. File SecondLife sudden crash - 10-22-08 incident #9 .rtf (155 kB)
Environment:
iMac 2.8 GHz Intel Core 2 Duo, 2 GB RAM
Mac OS X 10.5.5
ATI Radeon HD 2600 Pro
Second Life 1.21.2 (96080)
CPU: Dual i386 (Unknown) (2800 MHz)
Memory: 2048 MB
OS Version: Darwin 9.5.0 Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386 i386
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 2600 PRO OpenGL Engine
OpenGL Version: 2.0 ATI-1.5.30

Issue Links:
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Relates

Last Triaged: 08/Oct/08 01:42 PM
Linden Lab Issue ID: DEV-22068


 Description  « Hide
Sudden crash.. did not hang, just terminated - instantly. No spinning wheel, no computer lock up, no error dialog from SL or OS X. Second Life just terminates.

Has occured several times with this Release Candidate, though it is hard to reproduce.

Seems to happen when right clicking on (sculpted?) object viewed from a distance.

This replaces http://jira.secondlife.com/browse/VWR-9126 which is now closed.

Attached are logs from 2 incidents from today.
They include Console logs and Second Life logs.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
Gellan Glenelg added a comment - 21/Sep/08 10:59 PM
Possible duplicate of VWR-9081

[ Permlink | « Hide ]
pulseburst flow added a comment - 02/Oct/08 06:56 PM
Still a problem with Release Candidate 1.21.4.98167
(see Incident #5)

[ Permlink | « Hide ]
Han Sontse added a comment - 03/Oct/08 09:54 PM
I am seeing this in RC4 iMac 20" 2.0GHz Core Duo Mac OS 10.4.11 did not see it BEFORE RC4.

Right clicking on a link set that contains sculpties seems to trigger this crash.


[ Permlink | « Hide ]
pulseburst flow added a comment - 06/Oct/08 12:18 AM
happened again.
Release Candidate 1.21.4.98167
see attached file #6

[ Permlink | « Hide ]
pulseburst flow added a comment - 08/Oct/08 11:00 PM
same problem

Second Life Release Candidate 1.21.5.98701

Attached Logs for incident #7 & #8


[ Permlink | « Hide ]
Blaupunkt Vandeverre added a comment - 09/Oct/08 06:22 AM
Am able to recreate the problem - sporadically.

Go here - The Moulin Rouge (77,191, 21)

first save anything, because this will cause the exit-

as you face the bar, click the 2nd stool from the right as if you were going to sit. Poof, back to the OS with no warning or anything. The bar stool is a sculptie.

An interesting side note is when SL is restarted the minimap is closed.

The only thing in the logs appears to be:

10/9/08 7:56:02 AM [0x0-0x26a26a].com.secondlife.indra.viewer[9932] LSOpenFromURLSpec() failed with error -10661 for the file /Users/username/Desktop/Second Life Release Candidate.app/Contents/Resources/mac-crash-logger.app.

followed by:

10/9/08 7:56:02 AM com.apple.launchd[72] ([0x0-0x26a26a].com.secondlife.indra.viewer[9932]) Stray process with PGID equal to this dead job: PID 9934 PPID 1 SLVoice

10/9/08 7:56:02 AM com.apple.launchd[72] ([0x0-0x26a26a].com.secondlife.indra.viewer[9932]) Exited with exit code: 1

This happens on 2 different iMacs - a brand new 3.06gz box with 2GB and a NVIDIA GeForce 8800 GS chipset as well as an older 1.8gz iMac with a ATI Radeon X1600

This has happened on the last 3 RCs (current RC being 1.21.5 (98701))


[ Permlink | « Hide ]
pulseburst flow added a comment - 22/Oct/08 07:44 PM
New Info:

I think this problem directly relates to:

http://jira.secondlife.com/browse/VWR-9312

The problem seems that there is no executable code in:

/Applications/Second Life Release Candidate.app/Contents/Resources/mac-crash-logger.app


[ Permlink | « Hide ]
pulseburst flow added a comment - 22/Oct/08 08:40 PM
could this message about XCode 3.1 be related? :

https://lists.secondlife.com/pipermail/sldev/2008-September/011839.html


[ Permlink | « Hide ]
pulseburst flow added a comment - 23/Oct/08 08:53 AM
As I believe that this issue is same as http://jira.secondlife.com/browse/VWR-9312 and that 'mac-crash-logger' seems to be an intact file in the Official Release version 1.21.6, which I did not realize was out, I am closing this issue.

[ Permlink | « Hide ]
pulseburst flow added a comment - 21/Nov/08 08:23 PM - edited
This issue, which had been fixed in 1.21.6 Official Version, has now reappeared in the new Release Candidate 1.22.0.103345

As stated in http://jira.secondlife.com/browse/VWR-9312 :

'mac-crasher-log' does not appear to contain a launchable application.

also 'SLVoiceAgent' does not appear to contain an launchable application.


[ Permlink | « Hide ]
Ramzi Linden added a comment - 01/Dec/08 12:05 PM
Thanks, we will re-investigate this issue.

[ Permlink | « Hide ]
pulseburst flow added a comment - 01/Dec/08 03:34 PM
thanks Ramzi..

several points..

1) this has evolved to the issue of non-launchable applications within the Second Life...no longer about selecting sculpties. Perhaps should close/rename this issue and start a new one?

2) since my left comment, the Release Candidate 1.22.1.103637 now does contain a launchable mac-crash-logger.

3) SLVoiceAgent is still non-launchable in Release Candidate 1.22.1.103637. (Right-click Show Package Contents)


[ Permlink | « Hide ]
Ramzi Linden added a comment - 17/Dec/08 10:35 AM
Hi everyone-
I appreciate that the tracking of various related problems may have lead to a new report of a bug on the mac-crasher-log. However, this bug was already imported and investigated by Linden Lab QA team according to the original report & repro in the Description-- as a bug on selecting sculpted prims.

Our QA team has investigated that several times on the new 1.22 viewer and cannot reproduce that crash. I need to close this original report as Cannot Reproduce. It is being closed internally as Cannot Reproduce.

However: please DO OPEN a new issue (rather than reusing this old one) for a "Sudden crash due to non-launchable mac-crasher-log."


[ Permlink | « Hide ]
nyna slate added a comment - 22/Jan/09 05:38 PM
It was suggested to me to view this issue since this is the problem I am having i am adding the link to my issue poste. This is not something that should be closed because you cannot duplicate it.
VWR-11543 this has all my information. I was on the current viewer. My directx and drivers are up today. I do not crash upon touching sculptys using Kristens Jan 16th Viewer.

[ Permlink | « Hide ]
Ashelyn Dryke added a comment - 22/Feb/09 01:33 AM
Running Windows 7 Beta, but using the latest Vista 64-bit graphics drivers (9.2 ATI Catalyst for HD Radeon 3200)...I think I'm just crashing from selecting sculpties, but I think I've also crashed from zooming onto them sometimes.... is it an issue with sculpty LOD resolving or changing?

[ Permlink | « Hide ]
Ellla McMahon added a comment - 22/Feb/09 07:19 AM
@ Nyna, I have reopened your original issue VWR-11543. Please would you see my comment on that issue and test the latest RC Viewer.

@ Ashelyn, please use the latest RC Viewer and if you are still 'crashing from selecting sculpties', please add to issue VWR-11543

  • your full computer environment, Help > About Second Life, including the Viewer you are using and the Region(s) where you have this issue.

Thank you : )

Resolved as per Ramzi's comment
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