[#VWR-9175] Viewer Disconnect/Crash After Teleport (since rolling restart)

1. Second Life Viewer - VWR

Viewer Disconnect/Crash After Teleport (since rolling restart)

Created: 13/Sep/08 10:14 PM Updated: 30/Aug/09 11:32 PM

Component/s:

Crashes

Affects Version/s:

1.20

Fix Version/s:

None

Time Tracking:

Not Specified

Environment:

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Second Life 1.20.15 (92456) Jul 18 2008 10:58:42 (Second Life Release)

CPU: AMD (Unknown model) (1730 MHz) - [Actually Turion 64 X2 Mobile TL-56]
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce Go 7200/PCI/SSE2/3DNOW!
OpenGL Version: 2.0.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18078 (Mozilla GRE version 1.8.1.13_0000000000)

Issue Links:

Relates

This issue Relates to:

~~VWR-4895~~ Mangled Network Data

This issue is related to by:

~~VWR-9677~~ Mangled Network Data (mono)

Description

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Steps:

1. Login to SecondLife
2. After rezzed, teleport to another simulator via landmark or map.

*Observed:
Viewer crashes shortly before rezzing with the notice saying: "You have been logged out of Second Life: The viewer has detected a mangled network data indicative of a bad upstream network connection or an incomplete local installation of Second Life."

=Expected:
Teleport to complete and region to continue rezzing.

Notes:
+ Seems to only be occuring on teleports and transfers between regions/simulators.
+ Reinstallation and uninstallation does not solve the issue.
+ Local network connections have been checked and worked prior to the Rolling Restart of Second Life servers.
+ Even additional network workarounds (such as port forwarding) are not solving the issue.

All

Comments

Work Log

Change History

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Ellla McMahon added a comment - 14/Sep/08 08:03 AM - edited

Rena, please see if the suggestions in this article in Knowledge Base help with this issue

Knowledge Base > Second Life Info > Hardware Questions > Second Life gives me an error message about mangled network data. What does this mean? Topic #: 4051-3923

http://secondlife.com/support/?questionID=3923

There is an updated version of OpenGL that you are using please check you have the latest graphics drivers by either going to your manufacturer's site or by checking here
Knowledge Base > Second Life Info > Solution Finder > Technical Issue > How do I get the latest drivers for my graphics card? Topic #: 4051-3884
http://secondlife.com/support/?questionID=3884

If it is still an issue, please post a Ticket with Support http://secondlife.com/support/

Thank you

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rena kuhn added a comment - 25/Sep/08 09:43 PM - edited

@ Ellla McMahon

I've done everything I can on my end to diagnose the problem with no results.

The only problem spot I've found is a packet loss up to about 10-20% loss at the "te-10-0-0.edge2.sanjose3.level3.net" server.
I wouldn't except this to cause such frequent and random disconnects/crashes though. Especially when I've had the same computer and same ISP while using SL for a year.

Thanks though, I filed a support ticket on the issue. I just wanted to make sure this wasn't a known problem somewhere in the server updates.

(FYI, I'm running direct X 9 in a windows XP enviroment... nothing higher than openGL 2.0 is supported for the 7200. Graphics are not an issue.)

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rena kuhn added a comment - 25/Sep/08 09:46 PM

This is actually more of a disconnect than a crash, though it does trigger the crash logger.

I should of said that in the title to begin with. fixes

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Day Oh added a comment - 30/Aug/09 11:32 PM

The places I see that throw this dialog also dump some info into the log.
If you experience this issue ("mangled network data"), can you attach your secondlife.log (Application Data/SecondLife/logs/secondlife.log)