[#VWR-8960] Just bought a new computer...crashes immediately after logging in.

1. Second Life Viewer - VWR

Just bought a new computer...crashes immediately after logging in.

Created: 01/Sep/08 12:03 PM Updated: 01/Sep/08 09:09 PM

Component/s:

Crashes

Affects Version/s:

1.20

Fix Version/s:

None

Time Tracking:

Not Specified

File Attachments:

DxDiagsept08.txt (38 kB)
2.

SecondLifeCrashReport.log (147 kB)

Image Attachments:

1. screenshot-1.jpg
(177 kB)

2. screenshot-2.jpg
(181 kB)

Environment:

Windows XP home Dell Inspiron 531S(came with vista but installed XP) AMD athlon processor 64 x2 dual core 4000 + 2.11 ghz 2 Gig of Ram 3 Meg wireless Internet Connection and a ATI Radeon HD 2400

Issue Links:

Duplicate

This issue duplicates:

~~VWR-8717~~ Crashes on 2000, 3000, and 4000 series ATI cards when using ATI Catalyst 8.8

Description

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*I crash immediately after logging into Second Life.
*I have wanted to play second life for a long time but have never had a computer capable of running it. I finally got one and was totally excited but I cannot log in. Which sucks.
*I have turned all of my graphics preferences to thier lowest settings
*I have tried every solution that I can find relating to this issue on forum posts from many different forums (yes I changed the settings back when it didn't resolve the issue)
*Yes, I have the latest drivers from ATI
*Sometimes I can log in for a minute or two but most times it just crashes immediately after logging in

Please help me fix this. I have been looking forward to playing Second Life for quite a while now.

All

Comments

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Ellla McMahon added a comment - 01/Sep/08 12:13 PM - edited

Jonas, please see http://wiki.secondlife.com/wiki/Issue_tracker, for an individual response to your issue please post a Ticket with Support

Please run this test and comment on any specific issues raised

http://secondlife.com/support/systest.php

Please run the DirectX Diagnostic Tool
Vista: Click Start > (in start search) Type dxdiag > Click on the programme > Save All Information.
XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information.

Please attach the text file to this issue.

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > What is a graphics card? Will mine work with Second Life? How do I tell which one I have? Topic #: 4051-3886
http://secondlife.com/support/?questionID=3886

After you have crashed, before you restart SL please attach your latest SecondLife log and crash report to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209

Atm, there are issues with the latest ATI Catalyst 8.8 see ~~VWR-8717~~

Thank you

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Jonas Renfold added a comment - 01/Sep/08 05:49 PM

Direct X Diagnostics File

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Jonas Renfold added a comment - 01/Sep/08 05:51 PM

Minimum Pass

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Jonas Renfold added a comment - 01/Sep/08 05:52 PM

Recommended Pass

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Jonas Renfold added a comment - 01/Sep/08 05:57 PM

Unfortunately, when the game crashes it doesn't give me an option to save the SecondLife log and crash report it just asks if I want to send it, then sends it.

Also, according to the system test my drivers are as shown below

Your driver version number is: 6.14.10.6844

I thought I updated to the latest version...but perhaps not if 8.8 is the latest. However, I have retraced my steps on the ATI site and this is the version they are saying is the latest.

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Jonas Renfold added a comment - 01/Sep/08 06:02 PM

Nevermind, I figured out how to find the crash logs. Here it is.

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Ellla McMahon added a comment - 01/Sep/08 07:01 PM

Thank you for your feedback, Jonas

Please try clean install of the ATI Catalyst 8.7 ; it seems like you are having the same issue that has been reported on ~~VWR-8717~~

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Jonas Renfold added a comment - 01/Sep/08 07:37 PM

Actually, that's what I did right after posting this last time lol...just for kicks...it worked great! This issue is resolved for now. I was coming back to tell you I had figured it out. Thanks very much for your help.

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Ellla McMahon added a comment - 01/Sep/08 09:08 PM

Thank you Jonas

As this appears to be an issue caused by the latest ATI Catalyst 8.8 resolving in favour of the main issue ~~VWR-8717~~, which is being investigated by LL developers.

Pleased you got SL working, Jonas )