• All submissions to this site are governed by Second Life Project Contribution Agreement. By submitting patches and other information using this site, you acknowledge that you have read, understood, and agreed to those terms.
Issue Details (XML | Word | Printable)

Key: VWR-8923
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Showstopper Showstopper
Assignee: Unassigned
Reporter: Marqi Magic
Votes: 0
Watchers: 0
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

4GB MACBOOK PRO BRAND NEW: SL IS THE ONLY PROGRAM THAT CRASHES: SEVERAL TIMES

Created: 30/Aug/08 06:19 PM   Updated: 02/Sep/08 01:23 PM
Return to search
Component/s: Crashes
Affects Version/s: 1.21 Release Candidate
Fix Version/s: None

File Attachments: 1. File Secondlife-Contribution.rtf (210 kB)

Environment:
MAC OSX
Ver 10.5.2
Processor: 2.5 GHZ Intel Core 2 Duo
Memory 4gb 667 MHZ DDR2 SDRAM

VERSIONS OF SECONDLIFE
Second Life:

  Version: 1.20.15.92456
  Last Modified: 7/21/08 5:36 PM
  Kind: Universal
  Location: /Applications/Second Life.app

Second Life:

  Version: 1.21.0.95157
  Last Modified: 8/29/08 4:23 PM
  Kind: Universal
  Location: /Applications/Second Life Release Candidate.app




Hardware Overview:

  Model Name: MacBook Pro
  Model Identifier: MacBookPro4,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 2.5 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 6 MB
  Memory: 4 GB
  Bus Speed: 800 MHz
  Boot ROM Version: MBP41.00C1.B03
  SMC Version: 1.27f1
  Serial Number: W882501T1XW
  Sudden Motion Sensor:
  State: Enabled

Graphics / Displays

GeForce 8600M GT:

  Chipset Model: GeForce 8600M GT
  Type: Display
  Bus: PCIe
  PCIe Lane Width: x16
  VRAM (Total): 512 MB
  Vendor: NVIDIA (0x10de)
  Device ID: 0x0407
  Revision ID: 0x00a1
  ROM Revision: 3212
  Displays:
Color LCD:
  Display Type: LCD
  Resolution: 1440 x 900
  Depth: 32-bit Color
  Built-In: Yes
  Core Image: Hardware Accelerated
  Main Display: Yes
  Mirror: Off
  Online: Yes
  Quartz Extreme: Supported
Display Connector:
  Status: No display connected


Memory

BANK 0/DIMM0:

  Size: 2 GB
  Type: DDR2 SDRAM
  Speed: 667 MHz
  Status: OK
  Manufacturer: 0xCE00000000000000
  Part Number: 0x4D342037305435363633435A332D43453620


===
INFO FROM SECONDLIFE

Second Life 1.21.0 (95157) Aug 29 2008 13:10:48 (Second Life Release Candidate)
Release Notes

You are at 256174.7, 255325.3, 111.3 in Abbotts located at sim2790.agni.lindenlab.com (216.82.19.33:12035)
Second Life Server 1.24.3.95195
Release Notes

CPU: Dual i386 (Unknown) (2500 MHz)
Memory: 4096 MB
OS Version: Darwin 9.2.1 Darwin Kernel Version 9.2.1: Tue Feb 5 23:08:45 PST 2008; root:xnu-1228.4.20~1/RELEASE_I386 i386
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce 8600M GT OpenGL Engine
OpenGL Version: 2.0 NVIDIA-1.5.26

libcurl Version: libcurl/7.16.3 OpenSSL/0.9.7l zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.17739 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 1945/15156 (12.8%)


Issue Links:
Relates
 


 Description  « Hide
4GB MACBOOK PRO BRAND NEW: SL IS THE ONLY PROGRAM THAT CRASHES: SEVERAL TIMES

I have one of the best MAC laptops on the market. I only crash with Secondlife. I receive 1crash per 30mins if i use like normal.

I can be simply standing in one place and the program crashes while chatting with people.

I dont mind a PROGRAM crashing, but this freezes the whole computer.

I have submitted all information about my computer and crashlogs.

=



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Ellla McMahon added a comment - 30/Aug/08 07:08 PM
Marqi, the LL developers are aware of issues with MacBook Pros with the 8600 card, see 1.21 release notes http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release_Candidate/1.21#Known_Issues_for_RC0

VWR-7779[c]: Mac viewer suffers from cyclic pauses/freezes/fatal hangs ...
STATUS: We continue to investigate this issue on some Mac hardware. For problematic MB Pros w/ the 8600 graphics card, we have also disabled Object-Object Occlusion and Avatar Imposters in the 1.21 Release Candidate, which seems to help in some circumstances for that hardware.

Temporary Changes:

We have enabled some special debugging checks during the Release Candidate cycle. These have a short term effect of causing the viewer to crash more when something goes wrong, but it assists Linden Lab to improve stability by identifying those failure cases. We appreciate that you send us crash reports that occur!

These extra checks WILL be removed in a later iteration of the Release Candidate. But these can be turned off by a Resident at any time:

  • Turned on Thread monitoring (Watchdog) during the Release Candidate cycle
    o Thread monitor will detect when the application is frozen for a period greater than 20 seconds and possibly force a crash with detailed logs
    o Thread monitor can be disabled by choosing to never report crashes, or with a command line setting "--set WatchdogEnabled 0"
    o The threshold timing of the thread monitor is set in the file \SecondLifeReleaseCandidate\app_settings\settings.xml under the key "MainloopTimeoutDefault"

Thank you for continuing to send your crash reports, they are VERY helpful to the LL developers.

Marqi, have you considered updating to the latest Mac OS 10.5.4 http://support.apple.com/kb/HT1994

Thank you


Bridie Linden added a comment - 02/Sep/08 01:23 PM
Hi Marqi, can you please try Ellla's suggestions and report back. Thank you.