[#VWR-8438] while opening a few purchases the folders went above the "my inventory" line and they cant be moved, when I try I crash

1. Second Life Viewer - VWR

while opening a few purchases the folders went above the "my inventory" line and they cant be moved, when I try I crash

Created: 31/Jul/08 07:41 AM Updated: 09/Nov/09 04:49 PM

Component/s:

Crashes, Inventory

Affects Version/s:

1.20 Release Candidate, 1.21 Release Candidate, 1.21, 1.22, 1.23 Release Candidate

Fix Version/s:

None

Environment:

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CPU: AMD (Unknown model) (1808 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7600 GS/AGP/SSE2/3DNOW!
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18880 (Mozilla GRE version 1.8.1.13_0000000000)

Issue Links:

Duplicate

This issue is original of duplicate:

~~MISC-3199~~ Detaching attachments.

~~MISC-3433~~ Undeleteable folders in Inventory root level

Parent/Child

This issue parent of:

~~VWR-12525~~ llAttachToAvatar can cause parentless attachments that can subsequently crash the client when selected

Relates

This issue Relates to:

SVC-3626 BuyObjectInventory and CreateInventoryFolder messages do not check parent UUID

VWR-6110 [ ] I was attaching a hud when my other hud with animations-content (worth 22000LD!) disappeared.

VWR-4402 Certain operations with an object results in crash/content loss

~~VWR-7199~~ Inventory items stuck outside of "My Inventory" and "Library"

~~VWR-8421~~ Empty Undeleteable Folders Appearing With Root Inventory/Library Folders.

SVC-2956 "Attempt to rez an object failed." after wearing from ground, quickly detaching, then attempting rez (possible inventory loss)

SVC-114 Meta-Issue: Inventory Loss: issues, fixes, development

This issue is related to by:

VWR-13815 Creating and attaching an object from in-world and detaching it within a short period of time sometimes results in the object becoming a broken inventory item.

~~VWR-11292~~ worn items some times show up below the library folder, dragging item causes client crash and item is lost.

~~VWR-13769~~ It disappears when the object that is done Rez is attached and detached.

~~MISC-3033~~ Two folders are stuck out in my main inventory, as if they are permanent / unmoveable folders & they cause SL to crash if you try to move them or the items within them.

~~SVC-4704~~ Inventory Loss - Specific Inventory Behaviour

~~VWR-10464~~ Inventory got really mixed up with some folders outside "My Inventory" and are not un-moveable

~~VWR-11275~~ Two folders moved to root, and it's impossible to move them to My Inventory

~~VWR-12694~~ New Folder Created Wars with Inventory Folder

~~VWR-13403~~ Lost inventory has reappeared as a top level folder - crashes the viewer when trying to move it back

~~VWR-13672~~ Inventory appearing outside the two main folders. Happened after detaching item from avatar (not from HUD).

~~VWR-15461~~ Viewer Crash: Object appear outside root inventory folders on detach - crashes viewer on attempt to transfer

~~VWR-16049~~ The problem still not solved with inventory.

~~VWR-10138~~ When editing a HUD item, it appears outside of My Inventory and Library folders in the inventory, and the viewer crashes when trying to edit/move it

~~VWR-12770~~ Undeletable Folder + Content in inventory

~~VWR-12073~~ More then one Notecard & Landmark folder in my inventory. Extras can not be deleted either.

~~MISC-2344~~ in inventory, have folder phantom

~~MISC-2631~~ Missing Inventory items

~~VWR-13248~~ Problem in my inventory I have 10 directory landmarks 7 lost and found 5 objects 20 trash

~~VWR-14737~~ Inventory Items stuck outside of main folders, My Inventory and My Library.

~~VWR-14871~~ 3 Folders in my inventory have no options, when i try wear the items of those folders nothing happens, and when i try to send the items to other residents i crash.

~~MISC-1479~~ object falls at the very bottom of the inventory. If you log out you lose it completely the only way to save it is to wear it or drop it on the ground.

Last Triaged:	04/Jun/09 07:39 AM
Linden Lab Issue ID:	DEV-33380

Description

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I have since made a few more purchases from my last editing of this bug, and now there are more folders above the "My Inventory" option. When I try and drag them to where they are meant to be, I crash to desk top. I can wear the objects and then they show up in "Clothes" folder, in which I can then transfer them to a new folder. The attachments on the other hand I can copy to the new folders, but they also stay above the "My Inventory" line. I have cleared my catch, I have re-enstalled my second life game making sure that I do a search to find anything belonging to second life before doing so and deleting them. I just dont know what else to do. What must I do to fix this problem as you have fixed it once before. Dont you document it, cant you just go back and see what was done and either do it again or let me know???

All

Comments

Change History

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Harleen Gretzky added a comment - 31/Jul/08 07:45 AM

Typically clearing cache will fix this, Edit->Preferences->Network tab, click on the Clear Cache button and relog.

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Tia Araw added a comment - 31/Jul/08 09:30 AM

Harleen Gretzky... if only it was that simple.. it was almost laughable when I read your reply. I have cleared the cache so many times I feel as if I have been in there with a fine tooth comb. I have un-installed and re-installed at least 4 times, I have crashed so many times I cant remember any more trying to slide them down and this is done through sheer fustration of seeing these folders where there not meant to be. Please dont take this reply wrongly as the problem with my inventory mess up is not as simple as you must think.

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Harleen Gretzky added a comment - 31/Jul/08 10:00 AM

Had to ask, sometimes people forget to try that as in ~~VWR-8421~~, where it did work.

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Milo Linden added a comment - 31/Jul/08 11:17 AM

Fixed, and tested. You may need to clear cache to see the effect (sorry)

Milo

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Tia Araw added a comment - 31/Jul/08 10:25 PM

wow what a great responce and I thankyou Milo for a great service you have done.. Everything looks great and back to normal again.. yahh!!!!!! ....

oh yeah I did clear the cache ... again lol..

Tia

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Tia Araw added a comment - 13/Oct/08 04:54 PM

Ok.. hate to say this but yeah for now I only have one folder above the "My Inventory" .. maybe more wil come, I dont know. When I try and either drag or copy the items down I crash, just like before. I do hope you can wave that magical dust and resolve this once again...

Thank you

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Tia Araw added a comment - 25/Oct/08 07:29 AM - edited

Nothing seems to have been done since I reopened this issue. It just seems a pain to see my messed up inventory the way it is. ..

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Ellla McMahon added a comment - 25/Oct/08 07:54 AM

Tia, Support http://secondlife.com/support/ will be able to offer you account-specific help; please post a Ticket.

[see JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker]

Thank you : )

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Moon Metty added a comment - 29/Dec/08 02:23 PM

I linked this to VWR-6110.

VWR-6110 has a 100% repro how to get an object (not a folder) outside the regular inventory.
When you drag the object to another part of the inventory, there's a viewer crash, just like here.

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Ellla McMahon added a comment - 30/May/09 02:42 AM

See further repro steps on ~~VWR-13769~~