[#VWR-843] Client freezes after a couple of minutes on Mac OS X

1. Second Life Viewer - VWR

Client freezes after a couple of minutes on Mac OS X

Created: 24/May/07 04:31 PM Updated: 23/May/08 05:04 PM

Component/s:

None

Affects Version/s:

1.16.0.x

Fix Version/s:

1.16.0.x

Time Tracking:

Not Specified

Environment:

Mac OS X 10.4.9 on Mirror Door Drive, Dual 1.25GHz G4 PowerPC. 1.25GB Ram. ATI 7000 with 64MB Ram.

Issue Links:

Relates

This issue Relates to:

~~VWR-826~~ Freezing viewer, unable to use SL... on Mac OS X.

~~VWR-1749~~ Second Life viewer client permanently freezes on MacBook Pro, requires hard machine restart

Description

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A very short period of time (a couple of minutes) after logging into SecondLife using the main client, version 1.16.0 (5), the client freezes, and the OS brings up a crash window. The client then has to be forced to exit in the OS. Upon restarting the client, the SecondLife crash reporter opens.

There does not appear to be any contributing factor to the crashes. It does not matter whether I manipulate my Avatar or just leave it standing, the client will still crash.

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Nicholaz Beresford added a comment - 25/May/07 05:01 AM

This may be a dupe or same or related to ~~VWR-826~~

Does disabling Vertx Buffer Object (VBO) make a difference (graphics or adv.graphics options)?

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Gwyneth Llewelyn added a comment - 01/Jun/07 04:50 PM

What about cleaning the cache manually (ie. not from inside the Preferences > Network panel)? When I get the "sudden crash" issue all the time, in my case, it's most often a broken texture and/or asset on the cache that, when loaded, will crash the SL Client.

Manually deleting the cache means going into the /Users/<username>/Library/Application Support/SecondLife/cache folder and manually drag all files inside into the Trash and emptying the Trash afterwards. In my case, I have fixed all issues of "sudden crash" on the Mac hardware that I use that is able to handle VBO (PowerBook G4 with ATI Radeon Mobile 9600; iMac Intel Dual Core with ATI Radeon X1600)

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Tiny Hickman added a comment - 03/Jun/07 03:31 AM

Since the update to 1.16.0 (6), I have no longer had any more issues with sudden crashing.

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bonz asturias added a comment - 18/Jan/08 07:46 PM

Thank you gwyneth---i had the same problem and did a manual delete of my cache and it fixed the problem.

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ulfila sommer added a comment - 31/Mar/08 04:26 PM

I am having a similar problem, but clearing the cache does not work.

The problem is 100% repeatable. Here is what happens every time:

1) I start the Second Life application.
2) I sign in. My avatar is on Orientation Island.
3) I can move around for perhaps 5-10 seconds.
4) Then the animation freezes.

Once this crash has happened, I cannot switch to other applications. The whole system is frozen, other than being able to move the mouse cursor. The only remedy is to forcibly power down and reboot the system.

Sometimes the rainbow pinwheel cursor continues to spin after the system freezes, but I never get control back (it was still frozen even after I took a bath and came back).

This is the first time I've installed Second Life. I've never tried to run it before yesterday.

I've installed next to nothing on this new laptop, so I doubt that another application is somehow conflicting. I have a reliable high-speed Internet connection.

Things that I've already tried:
a) cleared the cache as described above (twice)
b) wiped out the whole Second Life directory in Library/Application Support, and reinstalled the Second Life application by dragging the application icon to the Applications folder, overwriting the old copy
c) I tried changing a few of the graphics preferences in the Second Life app before signing in; it made no difference,
d) I ran Apple's software update to get the newest version of the OS. This made no difference.

My system configuration:
MacBook (model 3,1) (purchased new in January 2008)
Mac OSX 10.5.2
Processor: 2 Ghz Intel Core 2 Duo
Memory: 1 Gb 667 MHz DDR2 SDRAM

Here's the graphics hardware info:

Intel GMA X3100:
Chipset Model: GMA X3100
Type: Display
Bus: Built-In
VRAM (Total): 144 MB
Vendor: Intel (0x8086)
Device ID: 0x2a02
Revision ID: 0x0003
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected

Thanks for your help.

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ulfila sommer added a comment - 31/Mar/08 04:26 PM I am having a similar problem, but clearing the cache does not work. The problem is 100% repeatable. Here is what happens every time: 1) I start the Second Life application. 2) I sign in. My avatar is on Orientation Island. 3) I can move around for perhaps 5-10 seconds. 4) Then the animation freezes. Once this crash has happened, I cannot switch to other applications. The whole system is frozen, other than being able to move the mouse cursor. The only remedy is to forcibly power down and reboot the system. Sometimes the rainbow pinwheel cursor continues to spin after the system freezes, but I never get control back (it was still frozen even after I took a bath and came back). This is the first time I've installed Second Life. I've never tried to run it before yesterday. I've installed next to nothing on this new laptop, so I doubt that another application is somehow conflicting. I have a reliable high-speed Internet connection. Things that I've already tried: a) cleared the cache as described above (twice) b) wiped out the whole Second Life directory in Library/Application Support, and reinstalled the Second Life application by dragging the application icon to the Applications folder, overwriting the old copy c) I tried changing a few of the graphics preferences in the Second Life app before signing in; it made no difference, d) I ran Apple's software update to get the newest version of the OS. This made no difference. My system configuration: MacBook (model 3,1) (purchased new in January 2008) Mac OSX 10.5.2 Processor: 2 Ghz Intel Core 2 Duo Memory: 1 Gb 667 MHz DDR2 SDRAM Here's the graphics hardware info: Intel GMA X3100: Chipset Model: GMA X3100 Type: Display Bus: Built-In VRAM (Total): 144 MB Vendor: Intel (0x8086) Device ID: 0x2a02 Revision ID: 0x0003 Displays: Color LCD: Display Type: LCD Resolution: 1280 x 800 Depth: 32-bit Color Built-In: Yes Core Image: Hardware Accelerated Main Display: Yes Mirror: Off Online: Yes Quartz Extreme: Supported Display Connector: Status: No display connected Thanks for your help.

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ulfila sommer added a comment - 01/Apr/08 05:57 AM

A bit more information:

The first several times, I was using Second Life version 1.19.0.5. I later tried 1.19.1.4 and got the exact same results.

I wiped out the whole Second Life directory in Library/Application Support before running 1.19.1.4 for the first time.

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Ellla McMahon added a comment - 15/May/08 08:00 AM

Ulfila, I'm sorry to hear that SL is crashing for you

Could you please set your SL graphics setting to Low and then if you crash post your latest crash log, you can find it here Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? https://support.secondlife.com/ics/support/default.asp?deptID=4417

and also the version of SL that you are using.

Thank you