I have rated this critical because LL is taking money from me for a service that is not being provided. I have an ad for my shop NDC. when i type ndc in 'all' - it comes up in the search (along with all the appropriate picks/links/references to it) but the ad doesn't appear in the paid ad spot.. when i type ndc in 'classifieds' ***it doesn't come up in the search results at all!!!!!! **** yet when i type in my other shop la vie gallery, it appears.. go figure. places it works fine when i type ndc is groups, the group shows but not the ad. I did the same tests with La Vie and it worked fine, except that la vie no longer shows in places.. sigh when i complained obout this to live help (or whatever it's called these days) a couple of months ago, i was told the reason was because I had a '~' in the ad. This is completely wrong as it is STILL not working even after removing anything that could possibly be misconstrued by your code. This has been going on since MARCH 08.. To be told that you have no idea why it happens and that there are no refunds and that i should just cancel the ad sucks. I pay you guys for a service in this case to display an ad and somehow you can't even do this consistently.