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Issue Details (XML | Word | Printable)

Key: VWR-7961
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Critical Critical
Assignee: Unassigned
Reporter: aemi fujita
Votes: 0
Watchers: 2
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

SIm will not appear/cannot tp to sim

Created: 26/Jun/08 06:39 PM   Updated: 12/Aug/08 10:13 AM
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Component/s: Crashes, Graphics, Inventory, Land
Affects Version/s: 1.20 Release Candidate
Fix Version/s: None

File Attachments: 1. File SecondLife.old (137 kB)
2. File Snapshot1_001.bmp (3.65 MB)

Environment: Windows XP pro, Radeon 9600 with latest drivers
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 Description  « Hide
I can no longer TP to the Skybeam Stillwater sim where I share a house. When I try to tp, it says "contacting to region" then takes a while, then the viewer quits. It doesn't completely crash - I get the logout screen like I would get if I was disconnected when I am away(which tells me I can choose to quit or continue).. I am able to TP to the sim next door, and walk into Skybeam Stillwater, so I can get to the sim

When I am in the Sim next door, looking over to Skybeam Stillwater, all I see is water - no land, no buildings, no people, just water. The ground under the water is grey.

If I walk onto the sim from next door, I seem to climb a hill, then end up above the sim with my av appearing in the falling animation. It looks as if I am flying above the sim. I could not see any items or people on the sim, but my friend Vika was able to fly up to where I was, and sometimes I could see her. She could always see me.

The graphics were pretty strange too, I've included pictures to show you what I was seeing.

This is really annoying because I share a home with friends on this sim and have been unable to get there for over 10 days. I do not have problems going to other sims. But if I TP to this sim, I always get booted out of SL.

Others seem to be able to go to this same sim without any problems.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Harleen Gretzky added a comment - 26/Jun/08 07:13 PM
Looks to be fixed now, I can TP there and see it from adjacent sims.

aemi fujita added a comment - 27/Jun/08 08:02 PM
I still have the problem. Others seem to be able to get to the sim. So far this is the only sim that I have problems with.

Alexa Linden added a comment - 01/Jul/08 01:36 PM
Is this still a problem?

aemi fujita added a comment - 04/Jul/08 09:15 PM
yes it is. In fact, i have updated my computer with a nvidia 8600, and 2 gb of memory. I still cannot get into this sim, I still have the same problems.

aemi fujita added a comment - 04/Jul/08 09:17 PM
I am still unable to get into this sim - I have all of the problems mentioned earlier even after a major hardware update. . Any help would be really appreciated.

Ellla McMahon added a comment - 05/Jul/08 03:47 PM
Aemi, this is similar to this issue SVC-972

What happens when you use Skybeam Stillwater as your log in location

Knowledge Base > Second Life Info > Your Avatar > Moving Around > How to appear in a different location upon login? Topic #: 4051-3978
http://secondlife.com/support/?questionID=3978

What happens when you tp to any other region ?

When you are on a mainland region, what do you see in the next region ?

Thank you


aemi fujita added a comment - 05/Jul/08 10:32 PM
Its not quite the same. When I tp, it says "contacting new region" and the bar keeps moving without a text status update until I am logged out. This is the only region I have found that has this problem. I can TP to the region next door, but all I see in Skybeam Stillwater is water. Anyplace else I go I see the normal stuff in the neighboring regions, whatever is on the land. I really don't have any trouble Teleporting to other places. I do bet the occasional failure, but it never kicks me out. I only seem to have the problem in this location, and it happens every time I try to go there.

I don't think changing the login location will help much, since I can't get into the sim in any manner that is normal.


Ellla McMahon added a comment - 06/Jul/08 07:42 AM - edited
Aemi, this issue does seem particular to either your Account or the region or a combination of both, although your experience of being logged out, when tp'ng is what happens to most people reporting on SVC-972 .

Please try putting Skybeam Stillwater region as your log in location. (I know this is how a friend, who can't tp around the Grid, at all, or see anything but water over any region boundaries, gets around - logging off and logging on when he wants to move !)
If you can't log into that region there might be a different error message which may help resolve your issue.

Have you sumitted a ticket with Support ? http://secondlife.com/support/

There are a few things you can try

Reset your Home location to a different region, then try tp'ng to Skybeam Stillwater

Ask the owner of the land to restart the region and check that you have all the necessary permissions to tp there.

If you have an Alt, can the Alt tp to the region and do you see anything more than just water ?

Check to see if you have the same issue with the Official Viewer 1.19.1.4 ?

Next time you have a failed tp, please attach your SecondLife log to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209

Thank you


aemi fujita added a comment - 07/Jul/08 09:17 AM
Reseting home location doesn't work. The sim has already been restarted when this first happened and the permissions are fine - and that wouldn't prevent me from seeing it anyway. Alts cannot tp to the region and see the same thing, just water. And I am using the official viewer.

I don't think its a TP problem. ITs something about the sim that eventually causes the TP failure. I can walk into the sim and when I did it yesterday I would be in water, bouncing around in a falling animation until I fell through the world and was popped back into the water. This kept happening over and over.

Here is the log from the last attempt to TP


Harleen Gretzky added a comment - 07/Jul/08 01:02 PM
Sounds similar to SVC-1731

aemi fujita added a comment - 11/Jul/08 06:30 PM
Well, after reading a few posts here and looking at the logs that Ellla mentioned I thought it sounded like it was having trouble looking up addresses for this particular region or some other network related problem. After trying many things, I decided to remove my router and plug straight into the cable modem, and then I could get into the sim as normal!!

So I reconnected my router, and now things work. I assume turning the router off is what fixed the problm. The router is an older Lantronix Wireless router, but I don't use the wireless.

THanks to all the people who offered help.


Ellla McMahon added a comment - 11/Jul/08 08:33 PM
Thank you very much for your feedback Aemi It's great to hear it's fixed.