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Thank you Ikonn for the dxdiag file.
When SL freezes, do you get the error message "Display driver nvlddmkm stopped responding and has successfully recovered." Your issue could be related to Are your graphics drivers the correct version for your system (there are a number of English releases) ? Are you card(s) overheating? Have you considered updating your system to Vista SP1 ? Are you running two monitors? Please see this Knowledge Base article Knowledge Base > Second Life Info > Second Life Software Questions > Second Life and multiple monitors Topic #: 4051-3982 There are lots of possible causes; please try the above suggestions and add your comments to this issue. Thank you 1. No I do not get that error message "Display driver nvlddmkm stopped responding and has successfully recovered."
2. I do not believe that is the problem - no flickering- no error - no black screen- processor just stops processing and hard locks the PC ... 3. I updated the drivers ...... card is not over heating and I am running SP1 4 yes I do have 2 monitors but I do not have any of those issues reported in Topic #: 4051-3982 Thank you! I have had the same issue, except now it's affected ALL of my client installations, leading to a crash at startup. Reinstalling does not work. No commandline switches are being used.
Specs: Second Life Versions affected: Tiberious, ATI Catalyst Control Centre is up to version 8.6
You can check you have the latest graphics drivers by either going to your manufacturer's site or by checking here Also XP has been updated to SP3 Please consider updating your system and then attach a SecondLife log and crash report to this issue. Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209 If this is an ongoing issue, as you have a different system and graphics card to the OP, it might be worth opening a separate issue. Thank you Ikonn, thank you for your feedback
Could you please attach the latest SecondLife log and crash report to this issue. Also on the dxdiag your system is reporting the OS as Windows Vista Ultimate without the SP1 update; is the update something that you have done since you reported this issue ? Amending priority as per JIRA posting guidelines
Please try updating to the Latest Release Candidate 1.20.12.
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Bug
Resolved
Critical
Viewer hard locking up PC version 1.20.11.90229
Vista: Click Start > (in start search) Type dxdiag > Click on the programme > Save All Information. Please attach the text file to this issue.
Knowledge Base > Second Life Info > Solution Finder > Technical Issue > What is a graphics card? Will mine work with Second Life? How do I tell which one I have? Topic #: 4051-3886
http://secondlife.com/support/?questionID=3886
Please also attach your latest SecondLife log and crash report to this issue
Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209
Does this happen for you with viewer 1.19.1.4 ? Does it happen everytime you log on with RC11?
Have you tried the suggestions in this article, which can help check that you are properly connected to SL ?
Knowledge Base > Second Life Info > Solution Finder > Inworld Issue > Inventory is missing > Inventory: Complete recovery steps and information about perceived loss Topic #: 4051-4578
http://secondlife.com/support/?questionID=4578
Thank you