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Issue Details (XML | Word | Printable)

Key: VWR-7936
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Critical Critical
Assignee: Unassigned
Reporter: Erick Suavage
Votes: 0
Watchers: 1
Operations

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1. Second Life Viewer - VWR

Soon after login on to SL, It crashes. Crash Loggers comes on but nothing else happens.

Created: 20/Jun/08 10:25 PM   Updated: 08/Jul/08 01:35 PM
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Component/s: Crashes
Affects Version/s: 1.19.1.4
Fix Version/s: None

File Attachments: 1. Text File SecondLifeCrashReport.log (287 kB)
2. Text File SecondLifeCrashReport.log (262 kB)
Environment:
Second Life 1.19.1 (4) Apr 2 2008 11:59:37 (Second Life Release)

CPU: Intel Pentium 4 Northwood (2992 MHz)
Memory: 1534 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: VisionTek Radeon X1550 Series
OpenGL Version: 2.1.7412 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.16039 (Mozilla GRE version 1.8.1.13_0000000000)
Viewer Digest: bb2966f6-cf81-a0de-1e21-dcd21f05428a
Issue Links:
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 Description  « Hide
  • Did add memory and a new graphics card for other online games.
  • Logged on to SL as usual
  • Stay connected but as soon as I begin to move or to 'wear" an item from my inventory or teleport, it crashes me
  • Crash Logger window pops up for a few seconds and that's it
  • Try to log back on and it tells me to wait until SL logs me off
  • Log back on again and same problem continues
  • Tried to resolve by checking preference settings, updated drivers, and uninstalling and reinstalling SL from website
  • Nothing is working

I should not be crashing.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
[ Permlink | « Hide ]
Gellan Glenelg added a comment - 21/Jun/08 01:06 AM
Can you please attach a copy of the crash report - http://secondlife.com/support/?questionID=4209 will tell you where to find it

[ Permlink | « Hide ]
Erick Suavage added a comment - 24/Jun/08 05:42 PM
Adding the crash log as requested. Thank you for your assistance.

[ Permlink | « Hide ]
Ellla McMahon added a comment - 25/Jun/08 11:33 AM - edited
Erick, do you have the same issue with the latest RC 1.20.10 http://secondlife.com/support/downloads.php Test Viewers > Release Candidate Viewers

Please also see these articles in Knowledge Base

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > I'm crashing or experiencing errors > When I start Second Life, the crash logger comes up briefly, then it disappears. Second Life never loads. What do I do? Topic #: 4051-3901
http://secondlife.com/support/?questionID=3901

Knowledge Base > Second Life Info > Knowledge Base > Support > Troubleshooting > How do I fully uninstall and reinstall Second Life? Topic #: 4051-3926
http://secondlife.com/support/?questionID=3926

Thank you


[ Permlink | « Hide ]
Erick Suavage added a comment - 25/Jun/08 06:20 PM
I followed instructions as stated on the links you sent. Cleared cache content and cleared temp files as well as delete and reinstall SL. Although I was able to stay on a bit longer, movement is more choppy than anything and crashed twice when at a public place with others. I'm attaching the latest crash report for you to review.

[ Permlink | « Hide ]
Ellla McMahon added a comment - 27/Jun/08 05:21 PM
Erick, this seems very similar to VWR-7017 which Brad Linden has been assigned to and is requesting further information to reproduce.

Please check you have the latest ATI Catalyst 8.6 and that it is correctly installed. You also might want to consider updating to XP SP3.

Please try the latest RC 1.20.11.

Please disable VBO Edit > Preferences > Graphics > Hardware Options

Knowledge Base > Second Life Info > Menus and Controls > Graphics Preferences Layout Topic #: 4051-4765
http://secondlife.com/support/?questionID=4765

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > I have a lot of lag. How do I stop it? Topic #: 4051-4207
http://secondlife.com/support/?questionID=4207

Please report back on this issue. It maybe that it can be closed as a duplicate and further information posted on VWR-7017.

Thank you



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