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Felis Darwin added a comment - 22/Jun/08 11:23 PM
I have not yet been able to determine which patch causes the issue. However, the issue has another side-effect: some user settings are not saved. In particular, anything involving the Advanced menu – options like Disable Camera Constraints or Go Away when AFK/Idle – WILL NOT SAVE due to this bug.
I need a crash report to investigate this, please attach the SecondLifeCrashReport.log file after a crash.
Crash report attached. It should be noted that the Release Candidate is the only version that seems to generate a crash report, unless I'm missing something. v1.19.1.4 shows the error but somehow doesn't count it as a crash.
Just an update, the issue appears to have gone away, at least for now. There was no update, windows or otherwise between when I got the error and when it went away. The only change I noticed is some minor stuff with SL's start page. Thus I'm going to assume that the effect, in part, is related to data SL's servers send to the client.
Per the earlier comments, let's resolve this issue as Cannot Reproduce. If the problem occurs again, please re-open or open a new bug with more specific circumstances at this time.
This problem has not gone away for me and I just spent a LOT of cash getting the latest upgrade, including a EN9600GT-1GB Video card and a Duo 3GHz, with 2GB DDR2 RAM. I run WinXP pro32 with SP3 and all updates of all drivers. The error still comes up at every log off from SL, no crashes but very annoying to see an error on my new pc (no other cpu or graphic intense games have any errors and I run them at full options).
This is the exact message - I also have a screen grab to send if needed. NetscapeDispatchWnd: SecondLife.exe - Application Error The instruction at "0x69709250" referenced memory at "0x04180654" The memory could not be "read". Click on OK to terminate the program (this seems to me to be the app still running after i close it) This is the error that constantly comes up after i close Second Life - note, there is no crash, just an unwelcome error on a brand new pc. I don't wish to dig up old versions of the sl viewer, as this would probably raise previouse issues that have already been solved.
This has come back for me as well, though only as saxon has indicated: two error popups AFTER closing Second Life. The errors appear to be the exact same error, twice in a row. I think the "instruction" and "referenced memory" variables are slightly different on mine, but otherwise the error is the same. I'll post the specifics the next time it happens.
Confirming the issue.
Instruction at 0x69709250 referenced memory at 0x046e0654. The memory can not be "read". The same instruction as the provided screenshot, different memory location. Happens every time I shut SL down. Windows XP, SP 2, 32 Bit, Opteron 185 Processor, GeForce 8800. Update: The referenced memory address seems to be changing between each instance of Second Life, however the instruction is not. I'm just guessing but it sounds like a bad instruction or pointer. Another confirmation, this is only recent for me but awfully annoying
the instruction at 0x69709250 referenced memory at 0x040c0654. the memory could not be "read" Every single time i shut SL down this happens Windows XP SP3, 32 Bit This happens for me as well same exact error everyone else is getting happens with 1.20 and 1.21 alike...
Okay, for most of the above issues this is the wrong Jira issue report. The crash I am getting is as follows:
The exception unknown software exception (0xc0000005) occurred in the application at location 0x6970e3b0 This error window shows up twice whenever Second Life is closed. I have had this a couple of times. both times the screen started going crazy after I attached an item of clothing.
the screen flashed and had a "broken" appearance. even the writing on the login screen was flashing when I tried to re-log. First time this happened I re-installed twice and it cleared. This time I also experianced an odd side effect with skins becoming mixed colours (I put on a new white skin but still had a dark skinned face!) the game does not crash - I can keep playing but the screen is so distorted I can hardley see anything. When Ilog out I get the software error message pictured above. I have tried installing the latest version but it has made no difference so far and I still can't use secondlife. Tell me, is there anyone in Support working on this problem? I've had this problem for quite a while, even though I tried to sumbit a ticket but was denied assistance because of my basic plan option. I was premiere plan, but with all the glitches, it isn't worth it. Hopefully this will be rectified soon, seems there are several who need to have it fixed.
 Kittie carnell this odd problem your describing is not related to this issue directly... This is an Nvidia driver problem and its a problem with the current drivers and the ones released before it the ones released on july 9th the 175 line will clear this issue right up.... http://www.nvidia.com/object/winxp_175.19_whql.html
 that will do that..... The netscape problem ahs cleared up with some of the newer windows updates..... for me.... But Kittie roll back ytour drivers to clear up your main issue.... This issue really isnt as prevelant for me as it used to be... Everyone make sure your windows is up to date and see if it persists.... I don't know if this relates, but the first too hits from Googling "NetscapeDispatchWnd" are this, LOL
I had no idea it was related to Second Life. My computer stopped shutting down recently, it gets hung up on NetscapeDispatchWnd and I have to click End Task Now. I don't know when this began, as I almost never restart my computer, just, um, what is it called? Hybernate it? Sleep it? During the time it's happened I have been only running the ReleaseCandidate versions of the viewers, before that I was using I think it was 1.19 version with the Cool Viewer enhancements. Also, a few weeks ago (Sept 19th) Windows updated to SP3, but maybe that was the first time I saw it happen? When Windows wanted to restart after that? I know my virus software left my computer on for the first time ever when I returned home two days ago though... I'm sorry I don't know more, but I had no idea SL was causing this as I couldn't remember what the name was to google before... It's Sunday, October 5, 2008, and I've had my first issues with this silly error. Mine reads as follows:
NetscapeDispatchWnd : SecondLife.exe - Application Error I'm running Windows XP Pro, Service Pack 3, Intel Core 2 Duo, 2.4 GHz with 2.00 GB of DDR2, NVidia GeForce 8400 GS. I'm also running the latest 1.20 viewer. My error doesn't come whem I close Second Life, mine actually crashes me out. I get a big foghorn sound and out she goes with that error window and a crash report. Lets get this fixed shall we? Passion Just an FYI, the 1.21.6 (99587) , the 1.22.4 (106127) , and for giggles I tested the First Look SLim 1.21.7 (105513) clients (And was dissapointed by SLim but, that's another story) and all 3 had this pop up window appear.
NetscapeDispatchWnd The instruction at "0x6970a0d0" referenced memory at "0x0e0c0654". The memory could not be 'read'. ------------------------------------- Release Notes CPU: AMD (Unknown model) (2410 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 [quote]There seems to be an odd side effect to this relating to clothing. After a certain number of crashes clothing will begin behaving oddly. Primarily this will affect socks, (no-prim) shoes, and gloves: wearing the items will color the ENTIRE lower/upper body, e.g. wearing black shoes will make my entire bottom half black.[/quote]
I have the same problem. The error appears also when i dont had SL opened. It still appears any time i log off from windows. [quote]This time I also experianced an odd side effect with skins becoming mixed colours (I put on a new white skin but still had a dark skinned face!)[/quote] [quote] This description doesnt fix my problem. I installed some special drivers (from www.laptopvideo2go) where the palletized textures are still supported and actually i use 175.75 and the wrong coloring (or however this is exactly described) still shows up. LL stated that the problem with the palletized textures failure has been fixed on clients newer then 1.20 I tried several clientversions but the problem with the error message when i log off from windows AND the wrong texturing/coloring within SL still appears. That is recent bugshit and i hope it will be fixed soon JaneD, please try completely uninstalling all Second Life Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life?
Please make sure the Second Life Cache & User Settings folders are also deleted. Reboot your computer. Then download the latest Viewer Second Life Version Number: 1.23.4.123908 from here Second Life® Installer Log into Second Life and let your Inventory fully load. Please check you have the latest graphics drivers by either going to your manufacturer's site or by checking in Knowledge Base How do I get the latest drivers for my graphics card? Please make sure your Operating System and Internet Browser have all the latest updates. If you have changed the Graphics Card in your computer from an ATI to Nvidia, there could be a conflict with previous ATI Graphics drivers. Sometimes it is advisable to run a Driver Cleaner programme.
Your computer manufacturer and/or Nvidia can give you help and advice and also advise on any regular maintenance instructions. Please note, the "Clothing skinning error on Nvidia" If this is still an issue please Submit a Ticket with Support Thank you : ) |
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Bug
Reopened
Critical
NetscapeDispatchWnd in SecondLife.exe crashes after recent Windows Update to XP x64 edition
