So if we don't file bugs about textures on JIRA... exactly where do we file them? And as a Linden Lab employee, how do you consider it proper customer response to say something is "misfiled" without a word of explanation or suggestion as to how to better file it?

No disrespect intended Alexa, but seriously folks, you make customers wonder why we even waste our time with this. We don't file JIRA reports just because we enjoy paperwork.

This texture loading problem is widespread and has had numerous complaints from users all over the grid. The texture loading issue is well-known, well-documented, and I guarantee you it is not specific to my computer. I have a killer quad-core system, an Nvidia 8800 512meg graphics card, 4 gigs of ram, a 6.5mb clean cable internet feed, and I'm a systems analyst. So I think I know my stuff, my computer rocks... and Linden Lab has serious texture resolution problems.

Once again Lindens... your customers and their computers are not the problem. IT'S YOUR SOFTWARE and DATABASE STRUCTURES.

I mean seriously, no insult intended, but your company can't even get chat right and your databases lose inventory items on a regular basis. So the problem is my computer? Get serious and let's put the blame where the blame lies. It's not your customer's computers.

Forgive me putting it this way, but no wonder Linden Lab has major bugs that are years old. It's like the alcoholic who denies he has a problem. To fix the problem, you have to first recognize it exists.

REFERENCE:
VWR 1119 "On these lines though, fix the damned LOD, it still seems to struggle to do its job, because it's either no taking into account all the factors (ie is oblivious to my plummeting frame-rates) or it is just plain broken."
VWR 648 Selected texture not loaded in Inv > Textures
VWR 6977 Texture loading much worse on new system-- failure to cache. "Lex Neva - 01/May/08 10:21 AM They are redesigning texture loading, and this project is "high priority": https://wiki.secondlife.com/wiki/Texture_Pipeline_Improvements"
VWR 3798 Sculpt textures not loading for many minutes, APPEAR to have too low a priority in the interest list.
VWR 7251 "Rendering performance/client-side lag SIGNIFICANTLY worse with 1.20.6 with equivalent/same graphics settings as compared to 1.19.1(4). Texture loading (particularly sculpt maps) DRAMATICALLY slower, overall client-side frame rate significantly lower, GPU temperatures noticeably higher. I can't achieve similar performance to the released (1.19.1(4)) viewer even with graphics settings at MINIMUMS (run quite well w/ "mid-level" graphics settings in currently released viewer).
"
VWR 4164 "Some texture extremely slow to load, some taking up to 30 min. Changing bandwith and graphics options had no effect in speeding up the load."
VWR 5785 "This is still a problem. I am getting numerous support requests from customers on this issue, and it is affecting sales as customers ask me why stuff at my shop has not fully rezzed. Bug is still present in 1.19.1(4)"

This user did not report a "20 minute texture load" (although such is very common on SL). He reported being in a market for 20 minutes, and after clicking on a vendor the texture still not showing up after two minutes.

As claimed in this JIRA, texture loading bugs are prevalent, documented and as Lex Neva pointed above, Linden Lab is aware of it. This would appear to not be a problem with the user computer but as pointed out, coding and database issues.

This calls to question why this bug report was twice marked as "resolved" by Linden Lab, why it was labeled as "misfiled" and why the poster was directed to contact customer support. This is a reported and widespread bug, not a customer specific problem. Seems like Linden Lab employees are getting tired of handling multitudinous JIRA reports. ; )