[#VWR-7454] My new Macbook pro 17" crashes when using the RC 1.20

1. Second Life Viewer - VWR

My new Macbook pro 17" crashes when using the RC 1.20

Created: 25/May/08 01:03 PM Updated: 17/Nov/08 11:17 AM

Component/s:

Crashes

Affects Version/s:

1.20 Release Candidate

Fix Version/s:

None

Time Tracking:

Not Specified

File Attachments:

080602 SL crash.txt (28 kB)
2.

RC 1.20 crash.rtf (37 kB)

Environment:

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Mac OS X 5.2 Leopard
Modelnaam: MacBook Pro
  Modelaanduiding: MacBookPro4,1
  Processornaam: Intel Core 2 Duo
  Processorsnelheid: 2.6 GHz
  Aantal processors: 1
  Totaal aantal cores: 2
  L2-cache: 6 MB
  Geheugen: 4 GB
  Bussnelheid: 800 MHz
  Opstart-ROM-versie: MBP41.00C1.B03
  SMC-versie: 1.28f1
  Serienummer: W88120UHYP4
  Sudden Motion Sensor:
  Status: Ingeschakeld
GeForce 8600M GT:

  Chipsetmodel: GeForce 8600M GT
  Type: Beeldscherm
  Bus: PCIe
  Breedte PCIe-baan: x16
  VRAM (totaal): 512 MB
  Fabrikant: NVIDIA (0x10de)
  Apparaatcode: 0x0407
  Revisiecode: 0x00a1
  ROM-revisie: 3212
  Beeldschermen:
Kleuren-LCD:
  Beeldschermtype: LCD
  Resolutie: 1920 x 1200
  Diepte: 32-bits kleur
  Ingebouwd: Ja
  Core Image: Hardwareversnelling
  Hoofdbeeldscherm: Ja
  Synchrone weergave: Uit
  Online: Ja
  Quartz Extreme: Ondersteund
Beeldschermconnector:
  Status: Geen beeldscherm aangesloten

Issue Links:

Relates

This issue Relates to:

~~VWR-8722~~ OS X Kernel Panic with Second Life 1.21.0.94415 Beta (SLVoice)

VWR-8235 Poor Performance of 1.20 Viewer on Mac hardware

Linden Lab Issue ID:

DEV-15877

Description

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After using RC 1.20 a few minutes my Mac become totally non responsive, not only the Second Life Viewer has crashed, but my whole Unix system ...
Congratulations to be able to crash an Unix system completely, no one has accomplished that before ...

Normally I'm able to force quit the culprit, and only shut down the offending program, not in this case, I really have to reboot my whole OS ...

Perhaps a bad memory leak causes this very strange behavior ...

You understand I'm UNABLE to use that RC viewer, not I'm able to use the default browser, 1.19, because that viewer stalls sl viewer for some minutes, then I can work again, then the freezes come back, and so on, in half an hour I have more than 10 viewer freezes ...

Strange, but the Beta Grid viewer still works very fine and fast, as does the OnRez viewer.

What can I do to use your viewers again please ?

sincerely,

dolfke.

All

Comments

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aric linden added a comment - 27/May/08 01:17 PM

are you using the German OS or the American? You may want to check your drivers to make sure that you're using most recent drivers. Sometimes there's a delta between when the German video drivers get updated. That might be causing your problems.

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Fang Roffo added a comment - 27/May/08 09:50 PM

Hello dolfke and arif. I'm experiencing the same problem using US English (that term makes me cringe but thats another matter). I'm using a current generation Macbook Pro 15" same GPU as dolfke. Am a Mac support tech and quite conscious that my machine is as updated as is possible and relevant to this machine. Desperately wanting to use the RC client for spacenavigator features but getting repeated lockups freezes which are more severe in RC than official client ( which I noted in ~~VWR-7474~~ ) but doesn't seem to be related to onscreen AV population in latest RC (hapens just as frequently when I'm alone), this problem has existed for me in RC7 and now RC8 too with increasing severity leading to eventual complete system lockup where I've no option but to power off (something has to be really wrong for that to be necessary). In such cases there is no opportunity to submit a crash report, in cases where I manage to force quit I often get a lockup in the crash-reporter also (possibly out of memory?). Please contact me if there is anything I can do to try to help work on this issue.

Fang

PS: I LOVE SL but I'm missing the experience recently

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Radar Masukami added a comment - 28/May/08 03:22 AM

Trust me, this has nothing to do with the german vs "american" OS. SL 1.20RC's can totally lock up any MBP using the Nvidia 8600M GT, there's been a LOT of jira entries about this. Similar failure modes also appear to be happening to windows users with nvidia cards in some cases as well.

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Fang Roffo added a comment - 01/Jun/08 09:43 PM

Can confirm that same problem persists (same symptoms) after update to Mac OS X.5.3 (attaching text file of Concole crashlog)

Fang.

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Fang Roffo added a comment - 01/Jun/08 09:45 PM

Recent crashlog from complete machine lock-up from Fang's Macbook Pro (Mac OS X.5.3, 2.5GHz Core2Duo, 2GB RAM, NVidia 8600/512MB, SL 1.19.14)

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Dolfke Barbosa added a comment - 02/Jun/08 12:16 AM

for Mac, there is just ONE file, so the German and the English version are just the same code, only the translation of the displayed text is changed.

it seems a long time problem, viewers vor Mac are VERY unstable, and it seems LL is not willing to do anything about it ...

even not now the Mac platform is growning very fast, should we really switch to Blue Mars then ?

I sincerely hope not, so p l e a s e LL do something about that bad Mac experience your viewers have on out platform ?

thnak you so much !

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Meghan Dench added a comment - 25/Jul/08 12:48 PM

Updated the Issue slightly for Spelling mistakes, relevance and readability. : )

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Soft Linden added a comment - 08/Sep/08 11:19 AM

For those of you who are experiencing complete lockups, please follow up with:

System information from Help-About Second Life
What you were doing when the lockup happened
Whether you have changed your render settings from the default

It would be helpful to know if these lockups correspond with anything like the size of nearby crowds, how long you have been logged in, etc

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Dolfke Barbosa added a comment - 08/Sep/08 12:33 PM

Since I upgraded to
Systeemversie: Mac OS X 10.5.5 (9F32)
Kernelversie: Darwin 9.5.0
Opstartvolume: System.HD
Opstartmodus: Normaal
Computernaam: Jvhs_Leopardje_17
Gebruikersnaam: JVH (jvh)
Tijd sinds opstarten: 3 dagen 36 minuten

and the new RC 1.21.0, the complete lockup has gone ...

But the performance is still quite low,
I can't use a draw distance of more than 128m, or I have still short intermittent lockups.

So I have indeed to alter the default settings.

And yes, its getting worse the longer I'm logged into sl.

Second Life 1.21.0 (95157) Aug 26 2008 17:42:11 (Second Life Release Candidate)
Release Notes

You are at 233656.9, 219203.2, 26.8 in FairChang Myst located at sim7992.agni.lindenlab.com (8.10.149.59:13013)
Second Life Server 1.24.4.95600
Release Notes

CPU: Dual i386 (Unknown) (2600 MHz)
Memory: 4096 MB
OS Version: Darwin 9.5.0 Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386 i386
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce 8600M GT OpenGL Engine
OpenGL Version: 2.0 NVIDIA-1.5.30

libcurl Version: libcurl/7.16.3 OpenSSL/0.9.7l zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.17949 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 44/3404 (1.3%)