[#VWR-7105] Crash logger Freezes, fails to come up, or actually crashes (yes the crash logger crashes)

1. Second Life Viewer - VWR

Crash logger Freezes, fails to come up, or actually crashes (yes the crash logger crashes)

Created: 07/May/08 03:54 PM Updated: 17/Nov/09 09:33 AM

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Component/s:

Crashes

Affects Version/s:

1.20 Release Candidate, 1.21, 1.22, 1.23

Fix Version/s:

None

Issue Links:

Relates

This issue Relates to:

VWR-4207 Could not connect/send logs to crash reporter

~~VWR-5832~~ Gradual Crash - Network Data fall to Zero - Crash Logger does not detect crash

~~VWR-6707~~ 1.20 - Crash on Login/Frequent Crashing

~~SVC-548~~ Crash Logger never finishes at all

~~VWR-3016~~ Second Life Crash Logger freezes

This issue is related to by:

~~VWR-7257~~ Crash Logger works poorly - and there must be several bugs resulting in such behaviour

~~VWR-6980~~ crash logger fails to keep "always send" setting

Last Triaged:

17/Nov/09 02:32 PM

Description

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on many different systems with indifferent specks the crash logger often fails to detect a crash (or if it detects, it fails to launch), other times ti freezes on transmitting or finding alternative server. Other times it simply crashes out.

most often for me its after a graphics or network related crash. often when in a busy area and turning the camera or if the client lags out and doesn't realize it and then the client crashes, or sometimes the dancefloor at lovers cabaret being active will cause a crash that will have the logger fail in one of the aforementioned ways.

these are when the logger fails most for me but cant speak for others.

I have a p4 processor
runnign xp with a half gig ram, gig virtual nivdia geforce 4 series

and amd 3800+ duelcore
nvidea 6100
2gig ram
2 gig virtual memory
xp

All

Comments

Change History

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Bridie Linden added a comment - 08/May/08 10:10 AM

Cummere and others, just to ease your minds a bit...
we log whether or not the viewer crashed previously upon login, independent of the crash reporter sending details.

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scarlett glenelg added a comment - 29/May/08 09:27 AM - edited

i am experiencing Crash Logger trouble too .. running the 1.20 RC8 (on Windows XP SP3 6600GT).. but what good is that when the crash logger apparently fails to send its reports ?

a crash logger should gather information that we humans forget ... i can't tell if the viewer crashed when i zoomed the camera in vertically on something or just before when i tilted the camera

symptoms: message "Sending to server, try 1........" flickering in window, as if its being rewritten over and over again ... lasting minutes (haven't ever been patient enough to wait longer) .. aborted crash logger by closing the window .. and never got any indication of whether anything is saved or all data was lost ...

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Ramzi Linden added a comment - 15/Jun/09 03:35 PM

This issue was resolved as "Needs More Info" during a batch clean-up of PJIRA issues.

Reason: for an extended length of time, this bug seems to be missing enough details (reproducible steps) for Linden Lab to import the bug and investigate. Also the last affected version of the viewer on this report is viewer 1.21 or 1.20, 1.19, or even earlier, which are versions that are no longer actively supported.

It is possible that this bug is indeed valid and should remain open-- however, Linden Lab needs the following pieces of information before it is Reopened:

To reopen, please do all of the following:

(1) It is very important to confirm that this bug still occurs in the latest official version 1.23. Please upgrade to that version by browsing to http://get.secondlife.com , and test if you can still reproduce the bug using Viewer 1.23.

(2) If so, then please Reopen this issue and BE SURE to choose the "Affects Version/s" = 1.23

(3) Also, re-describe the steps that another person can follow to experience this bug. An example of a good "recipe" for a bug report can be found here: https://wiki.secondlife.com/wiki/Issue_tracker#Guidelines_for_a_bug_report

(4) Come and attend the inworld bug triages, where you can meet with Linden Lab employees to consider, verify, and expedite bugs for fixing. For more information, see http://wiki.secondlife.com/wiki/Bug_triage

Thank you for helping us improve Second Life!

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Cummere Mayo added a comment - 15/Jun/09 10:52 PM

still affects sl in 1.23 though much less often.

as for repo... well i guess force a crash and watch the logger.

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Alexa Linden added a comment - 17/Nov/09 09:33 AM

Can you please provide us with the information from the OS crash dialog?