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TigroSpottystripes Katsu made changes - 08/May/07 09:26 AM
TigroSpottystripes Katsu made changes - 08/May/07 09:28 AM
Dzonatas Sol made changes - 09/May/07 03:30 PM
Dzonatas Sol made changes - 09/May/07 03:31 PM
Add me to the list of the annoyed. ^^ Same on Mac OS X where the only thing to hint that you're disconnected is that avies are no longer walking around.
Aimee Congrejo made changes - 31/May/07 12:15 PM
Aimee Congrejo made changes - 07/Jun/07 09:49 AM
When I was a n00b, it took me forever to realize SL had disconnected. You'd think a simple error message would be common sense, so I really hope this makes it into future releases. Voting.
Great timing, Benjamin Linden, our User Experience Designer, recently observed the same thing. Linking this up...
Torley Linden made changes - 11/Jun/07 02:02 PM
Torley Linden made changes - 13/Jun/07 12:22 PM
I see this happen on my WinXP laptop all the time. It also seems to occur during/after I teleport, or if packet loss pegs when I'm just hanging around. I'm often not aware of it until I get an email saying that I got an offline IM from a friend - usually "where'd you go?" - because there is no error message, and it just looks like the area around me is rezzing really slowly if I have just teleported. If it happens while I'm hanging around, its even harder to tell, because everything looks normal - I even see my avie continuing her dance loop or other animations, but I am offline.
the checking to see if the minimap went read don't work all that well areas where all the ground has been covered with prims, in certain times of the day the grey coloring of the prims will turn red(ish), I've a few times thought I had been disconnected just to check and see everything behaving as it was supposed to
Davey Callisto made changes - 09/Jul/07 08:12 AM
Torley Linden made changes - 09/Jul/07 09:17 AM
Celierra Darling made changes - 13/Jul/07 09:41 AM
Hi yesterday i had same problem my wiewer (1.8.0.6) it startet with i had to tp to a sim and the wiewer frooze it looked like a bad rezz (floor and sealing missing) i couldnt move, only turn around my avatar.
i tried chatting and immming but got no response. then i tried relogging but got error message that said something like (unable to connect to second life pleae try again later) then i tried going to the sl homepage but could not connect, other websites no problem. then tried logging in to sl again no problem, but after some time 10-15 min the wiewer frooze again feels like it had no connection to the server. this frezzing thing of the wiewer happend 3 times before i gave up logging in to sl. the only thing i could do was to relogg every time and only if i was lucky i would log in to sl. im totally new to this jira so please bear with me (and my bad spelling) my computer specs are: 3Ghz pentium4 512mb ram geforce2 4200ti windows xp pro service pack 2 all driver are updated. ps. i never had problems like these before i've been in sl for 6 month now and everyday allmost.
Torley Linden made changes - 19/Jul/07 12:07 PM
Montana Corleone made changes - 20/Jul/07 04:18 PM
I've had this a lot. It's particularly annoying if you're on an anim, editing a notecard, script etc, because it may be several minutes before you move, which is the only sure fire way of knowing. Sometimes, on Mac OS X, it's a spinning beachball problem, endlessly spinning for 30 seconds or more. Sometimes it comes back, sometimes it crashes, usually exiting to crash reporter. Since at that point SL is hogging everything, it's almost impossible to use the system menu, or dock, to see if the app is not responding.
Sometimes it's the increasing bouts of red bar packet loss we are seeing, and again, after maybe 20 seconds, that will reduce, and lock up stops. Mostly though, there's no warning. Anims being local continue, sound continues of course, and chat and IM may work for a few lines, and sometimes just your replies show, but aren't sent. I have found though, various warnings of impending crash, where you can exit and relog and avoid a crash. Certainly on Mac OS X, last couple of sub OS updates and last few versions of SL. First is general flakiness and bad movement in a sim, which may indicate a sim crash or restart, which often crashes you too. Not to be confused with the bug where it looks like that, but when you relog you get the region relogging message, but the region isn't (everyone else is still there and no sim crash confirmed by others). In that case, it's obligatory to clear the cache, quit and restart SL, otherwise you get the wait 5 minutes message. Second, if you get drop outs in an audio stream several times before the sound cuts off. You can get sound back by pressing play again, but usually means a crash is imminent within 30 seconds. Thirdly, I keep mini-map open all the time. Up through 1.17, prim areas turned chocolate brown. If you see this early enough, you can relog and avoid a crash. From 1.18, it seens parts of it go rosy pink instead, but same effect. When this happens, you may get 5 minutes or more before a crash, but a crash is inevitable if you don't relog. Sometimes of course, you have the minimap obscured, so yes, a pop up window saying connection lost would be nice, maybe waiting for a bit so you can not do anything and see if the connection re-establishes. In any case, the viewer should perform a graceful exit. As an aside, I have an iMac on wireless in a very hot environment. In the summer, during the day, sometimes the graphics card gets too hot, and the comp will sleep. If I wake it, my useless D-Link external USB wireless key will lose connection. I then have about ten seconds to open up the system prefs and restablish the connection, in which case SL is usually fine. Any longer than 10-15 seconds between sleeping and reconnecting will crash the viewer. Since I am not doing anything during that time, I don't mind if it takes a few secs to redraw and jumps things around, better than a crash and relog, especially when things take 30 secs or longer to rez after a tp lol. So we need a pop up if you are doing something and connection is lost, and a mechanism to prevent crash for longer than 15 ses if you are not doing anything when connection is lost, and in both cases the exit should be graceful if it must exit the viewer.
McCabe Maxsted made changes - 02/Aug/07 04:49 AM
When building something, the connection is lost. You don't notice it when you move the prims around. Then after half an hour of having worked on something, while the connection was lost, all work has been for nothing because you already were disconnected
McCabe Maxsted made changes - 21/Dec/07 10:32 AM
Rob Linden made changes - 22/Dec/07 01:11 AM
Rob Linden made changes - 22/Dec/07 01:32 AM
Rob Linden made changes - 22/Dec/07 02:54 PM
Rob Linden made changes - 22/Dec/07 03:13 PM
Rob Linden made changes - 22/Dec/07 07:57 PM
Rob Linden made changes - 22/Dec/07 08:15 PM
Rob Linden made changes - 22/Dec/07 09:13 PM
Rob Linden made changes - 22/Dec/07 09:31 PM
I often now run with the stats bar open, and that does not even serve terrifically well as a work-around. Unless I look at advanced info that tell me objects, textures, layers, etc. have all gone to zero. I would like some simple and RELIABLE widget that would tell me my viewer session is no longer positively connected in world. When this kind of crash happens, the Crash Logger often does not capture the failure, as I often close the viewer session then using <quit>.
I go\et these all the time... in fact it is the most common ending to my sessions. I rarely if ever get a crash where the client actually halts and then fires up the crash reporter.
It is hard to tell what precedes the infinite flood of unknown circuit messages without scrolling through a long log file. But it seems to be correlated with spates of packet-received-out-of-order messages as well as bandwidth being throttled and expanded. And I also frequently sees messgwe complaining that anims and/or textures are being updated for avis or objects which are no longer there. Although my computer is not really powerful enough to support two SL clients at once with acceptable performance... I did manage to get both OnRez and a standard client going about a week ago with me on one session and my alt on the other. One client (I forget which one) went into the infinite-unknown-circuit condition. My alt saw me disappear a few seconds after the infinite-unknown-circuit messages began scrolling past. Her client did not crash. It seems to me if this was a line fault, both clients should have crashed. Although OnRez does experience this malfunction too, in this case it was the official Linden client which went down in flames. Keyboard/mouse click processing slows down tremendously when this problem is going on.. as does the creation of new windows and dialog boxes. Other programs run a little faster if SL is minimized or even just hidden behind other windows. However, SL tries very hard to prevent the other programs from running. As others have noted, streaming audio (usually) works just fine through all this. And I might also add that if I happen to be logged in when the sim crashes, I usually (about 95% of the time) get this error instead of the expected greyed-out screen. Hardware Overview: Machine Name: Mac mini
Miller Rust made changes - 24/May/08 04:55 AM
Domchi Underwood made changes - 31/May/08 12:50 PM
Fixed internally, thanks for reporting.
Tofu Linden made changes - 26/Jun/08 04:43 PM
Apart from a minor wording change, this is the patch.
Tofu Linden made changes - 28/Jul/08 03:35 AM
> Apart from a minor wording change, this is the patch.
Uh, Tofu... what is the patch? What will we observe? The patch is this attached vwr-702.patch - you'll get a popup dialog instead of a silent redmap.
Thnx Tofu for the Patch! - but how do I apply it? - Witch version of viewer is supported?
If you want to try it early, it's simplest to use the 1.21 viewer available here in the 'Test Viewers' section:
http://secondlife.com/support/downloads.php
McCabe Maxsted made changes - 06/Sep/08 07:23 AM
Ellla McMahon made changes - 17/Sep/08 08:52 AM
Ramzi Linden made changes - 17/Oct/08 10:47 AM
Sue Linden made changes - 13/Nov/08 11:11 AM
Sue Linden made changes - 13/Nov/08 11:38 AM
Sue Linden made changes - 13/Nov/08 05:10 PM
Sue Linden made changes - 13/Nov/08 05:26 PM
Sue Linden made changes - 13/Nov/08 05:37 PM
Sue Linden made changes - 13/Nov/08 05:56 PM
Sue Linden made changes - 13/Nov/08 06:28 PM
Sue Linden made changes - 13/Nov/08 06:56 PM
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As far as I recall the map always eventually goes red. (within 6 minutes I think)
I've seen the client survive some heinous virtual memory swapping lag without forcing a disconnect.
And yes, chatting with people about a recent crash without relogging is a hoot.