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Issue Details (XML | Word | Printable)

Key: VWR-6868
Type: Bug Bug
Status: Resolved Resolved
Resolution: Cannot Reproduce
Priority: Critical Critical
Assignee: Unassigned
Reporter: Brenda Maculate
Votes: 3
Watchers: 4
Operations

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1. Second Life Viewer - VWR

Release Candidate crashes BEFORE login screen

Created: 25/Apr/08 08:56 AM   Updated: 01/Jul/08 02:02 PM
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Component/s: None
Affects Version/s: 1.20 Release Candidate
Fix Version/s: None

File Attachments: 1. Text File debug_info.log (2 kB)
2. Text File SecondLifeCrashReport.log (64 kB)
3. Text File SecondLifeCrashReport.log (83 kB)
4. Text File SecondLifeCrashReport.log (82 kB)
5. Text File SecondLifeCrashReport.log (98 kB)
6. Text File SecondLifeCrashReport.log (98 kB)
7. Text File SecondLifeCrashReport.log (98 kB)
8. Text File SecondLifeException.log (25 kB)

Environment:
CPU: Intel Core 2 Series Processor (1596 MHz)
Memory: 2046 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce Go 7600/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14681 (Mozilla GRE version 1.8.1.13_0000000000)

Linden Lab Issue ID: DEV-14692


 Description  « Hide
I have had problems with crashing with 1.20 RC2, RC3, and RC4. (RC4 was just released last night.)

THIS IS *NOT* A DUPLICATE!!!

The exact steps I follow:

1. Uninstall any currently-installed RC software.

2. Download and install the Release Candidate.

3. When asked by the installer if I would like to run Second Life, choose "Yes".

3a. Viewer runs. Be amazed at how neat it all looks.

3b. Quit Second Life RC viewer.

4. Wait a few moments, then try to run the RC viewer. A gray box appears with the text "Loading Second Life..." centered inside.

5. Watch in frustration as the viewer crashes and the Crash Logger tries (and, hopefully, succeeds) to send information to the necessary server.

6. Scream.

My current OS version has SP1, but I only installed that (and updated various drivers) in an attempt to make sure that outdated drivers were not the cause of the problem. Current drivers have been in place since RC2, after it wouldn't run.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Brenda Maculate made changes - 26/Apr/08 11:42 AM
Field Original Value New Value
Priority Showstopper [ 1 ] Critical [ 2 ]
lindenrobot made changes - 01/May/08 04:26 PM
Linden Lab Issue ID DEV-14692
Brenda Maculate made changes - 01/May/08 05:47 PM
Attachment SecondLifeCrashReport.log [ 16486 ]
Brenda Maculate made changes - 03/May/08 05:28 AM
Attachment SecondLifeCrashReport.log [ 16517 ]
Brenda Maculate made changes - 03/May/08 05:29 AM
Attachment SecondLifeException.log [ 16518 ]
Brenda Maculate made changes - 03/May/08 05:29 AM
Attachment debug_info.log [ 16519 ]
Brenda Maculate made changes - 13/May/08 08:20 AM
Attachment SecondLifeCrashReport.log [ 16707 ]
Brenda Maculate made changes - 22/May/08 06:13 AM
Attachment SecondLifeCrashReport.log [ 16855 ]
Brenda Maculate made changes - 23/May/08 12:33 PM
Attachment SecondLifeCrashReport.log [ 16894 ]
Brenda Maculate made changes - 12/Jun/08 04:48 PM
Attachment SecondLifeCrashReport.log [ 17208 ]
Alexa Linden made changes - 01/Jul/08 02:02 PM
Status Open [ 1 ] Resolved [ 5 ]
Resolution Cannot Reproduce [ 5 ]
Sue Linden made changes - 13/Nov/08 11:24 AM
Workflow jira-2007-12-22a [ 55308 ] jira-2008-11-14 [ 70289 ]
Sue Linden made changes - 13/Nov/08 05:49 PM
Workflow jira-2008-11-14 [ 70289 ] jira-2008-11-14a [ 115012 ]
Sue Linden made changes - 13/Nov/08 06:17 PM
Workflow jira-2008-11-14 [ 115012 ] jira-2008-11-14a [ 125286 ]
Sue Linden made changes - 13/Nov/08 06:34 PM
Workflow jira-2008-11-14 [ 125286 ] jira-2008-11-14a [ 131801 ]
Sue Linden made changes - 13/Nov/08 06:57 PM
Workflow jira-2008-11-14 [ 131801 ] jira-2008-11-14a [ 140765 ]