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Issue Details (XML | Word | Printable)

Key: VWR-6389
Type: Bug Bug
Status: Reopened Reopened
Priority: Critical Critical
Assignee: WorkingOnIt Linden
Reporter: MB Chevalier
Votes: 63
Watchers: 24
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

SmartHeap Library error msgs immediately after log-in or on exit--viewer sometimes disappears from Windows, without error msg, immediately after log-in

Created: 11/Apr/08 08:17 AM   Updated: 10/Oct/08 12:37 PM
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Component/s: Crashes
Affects Version/s: 1.20 Release Candidate
Fix Version/s: 1.20

File Attachments: None
Image Attachments:

1. ERROR-RC1-21abr2008.jpg
(59 kB)

2. SL-fault.jpg
(36 kB)

3. sl1.20rc0--b.png
(13 kB)

4. sl1.20rc0.png
(9 kB)
Environment: Windows XP/Vista
Issue Links:
Duplicate
 
Relates

Linden Lab Issue ID: DEV-13461
Linden Lab Internal Branch: Branch_1-20-Viewer


 Description  « Hide
SmartHeap Library error msgs immediately after log-in or on exit--viewer sometimes disappears from Windows, without error msg, immediately after log-in; see attached screenshot.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
MB Chevalier added a comment - 11/Apr/08 08:18 AM
Never, ever seen in previous releases up to 1.19.1(4)

MB Chevalier added a comment - 11/Apr/08 08:23 AM
Remember: viewer sometimes disappears from Windows, without the above or any other error msgs, immediately after log-in. It is then not seen in Windows Task list.

Gellan Glenelg added a comment - 11/Apr/08 08:33 AM
I'm getting the SmartHeap Library MEM_BAD_POINTER warning too, immediately after using ctrl-Q to quit.

CPU: Intel Core 2 Series Processor (2327 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: Quadro FX 1500M/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)


Alyx Sands added a comment - 11/Apr/08 11:37 AM
Been getting this too after exiting, never seen it before. MEM_BAD_POINTER.

Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 260061.3, 231986.5, 346.4 in Blackmount located at sim2265.agni.lindenlab.com (216.82.17.16:13005)
Second Life Server 1.20.0.83892

CPU: Intel Pentium 4 (Unknown model) (3192 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON X600 Series x86/SSE2
OpenGL Version: 2.0.6458 WinXP Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14348 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 206/9577 (2.2%)


Strife Onizuka added a comment - 11/Apr/08 11:34 PM
I just got the MEM_BAD_POINTER during logout, the last log entries before it were:
INFO: LLAppViewer::cleanup: Goodbye
INFO: removeMarkerFile()
INFO: LLThread::staticRun() Exiting: Error
INFO: ll_cleanup_apr: Cleaning up APR

Soo Novi added a comment - 12/Apr/08 05:33 AM
I experience this error perhaps on 35% to 50% of my crashes, which are excessive with 1.20, on exit. I have not experienced it at start up or logging in.

Lizza Nikolaidis added a comment - 13/Apr/08 12:39 AM
Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 260333.9, 251793.8, 401.5 in Howelsen located at sim5869.agni.lindenlab.com (8.2.35.171:13005)
Second Life Server 1.20.0.83892

CPU: Intel Pentium 4 Northwood (2992 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Server 2003 (Build 3790)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5200/AGP/SSE2
OpenGL Version: 2.0.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14385 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/21578 (0.0%)

Experiencing same error with the addion of Second Life Taskbar Button showing Not Responding. May or may not result in crash. Commenting as problem also pertains to Server as well as XP.


Jabba Gruppman added a comment - 13/Apr/08 05:20 AM
I get exactly this error message nearly every time I log off. Today I crashed for the first time with the same error message suddenly without logging off. Maybe this helps a bit?

Gunter Gustav added a comment - 13/Apr/08 06:48 AM - edited
I added another screenshot : rel. cand. 1.20 (German) on WinXP
Occurs only after closing SL..but not always

Beezle Warburton added a comment - 13/Apr/08 08:02 AM
Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 264558.9, 238111.4, 601.2 in Yoonseul located at sim3173.agni.lindenlab.com (216.82.20.162:13005)
Second Life Server 1.20.0.83892

CPU: Intel Core 2 Series Processor (2999 MHz)
Memory: 4095 MB
OS Version: Microsoft Windows XP x64 Edition Service Pack 2 (Build 3790)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GTS/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14392 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2190 (0.0%)


halifa hillquit added a comment - 13/Apr/08 09:48 AM
Same thing, on exiting rc 1.20 I get the SmarHeap Library MEM_BAD_POINTER error. I have not seen this before rc 1.20 but this is also a new machine for me, and i went straight to rc 1.20 with it.

Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (1997 MHz)
Memory: 3326 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce Go 7950 GTX/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14394 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 2/2499 (0.1%)

I also have the newest Quicktime version, and I have the lastest SL main viewer installed but I have only used it once on this machine.


Sean Heying added a comment - 14/Apr/08 06:01 AM
Duplicate of VWR-3943

Alyx Sands added a comment - 14/Apr/08 06:19 AM
I reopen this issue as I beg to differ. I checked the other issue, none of that appplies to this issue apart from the fact that it affects SmartHeap. It also has not appeared at all before version 1.20.

It is a completely different error message appearing at a different time, and at least I can assure you it hasn't anything to do with memory leaking. In my case, this happened after being in world for half an hour at my home sim, whose textures were already cached. There was no excessive memory use to be noted at all. A bad pointer referencing memory is different to a memory leak, right?

Also, I didn't even crash-I just got an error message I could click away, no option to "retry" or anything as with the mem overflow errors.


Alyx Sands added a comment - 14/Apr/08 06:22 AM
I also set its priority to major instead of critical-this does not seem to happen all the time and it does not impair everything.

MB Chevalier added a comment - 14/Apr/08 09:17 AM
Viewer disappears from Windows XP--similar to VWR-5797

Alyx Sands added a comment - 14/Apr/08 09:29 AM
I wonder if this isn't two completely different bugs then? I've never had it just disappear, I only got those weird messages.

Gunter Gustav added a comment - 15/Apr/08 02:21 AM
Sorry, but I have to stick with Alyx : I don't have any of the problems mentioned in other issues. It's only when I manually close RC1.20 I get this error message pop-ups. AFAIK this relates to bad virtual swap memory adressing (see Bad_Mem_Pointer), but it doesn't help to increase or decrease this file manually. What I found out so far is that the error is caused by a conflict between the Windows XP Service Pack 2 update and SmartHeap.

If this is the case then this maybe helps : http://support.microsoft.com/default.aspx?scid=kb;en-us;910466


Gypsy Paz added a comment - 15/Apr/08 03:20 PM - edited
I'm getting this too, every time I logout on version 1.20

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.5, 9/14/2007
Total Physical Memory 2,045.56 MB
Available Physical Memory 1.05 GB
Total Virtual Memory 4.22 GB
Available Virtual Memory 2.98 GB
Page File Space 2.29 GB


crossfade mcmillan added a comment - 16/Apr/08 02:39 AM - edited
I get it on exit too, not every time i logout of the viewer though. (MEM_BAB_POINTER)

Second Life 1.20.1 (84760) Apr 15 2008 12:13:49 (Second Life Release Candidate)

CPU: AMD (Unknown model) (2009 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3850 AGP
OpenGL Version: 2.1.7412 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14459 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/7377 (0.0%)


Salid Sewell added a comment - 16/Apr/08 09:54 AM
I get the error shown on attached picture "2. sl1.20rc0--b.png".
It happens with the 1.20-RC AND with the 1-19-1-4 ProductionViewer.

If i turn "Basic Shaders" off in preferences, no problem...with "Basic Shaders" on it crashes with this error 2 minutes after login.

CPU: AMD (Unknown model) (2211 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7600 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.0.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14466 (Mozilla GRE version 1.8.1.13_0000000000)


Beezle Warburton added a comment - 17/Apr/08 12:47 AM
If you're experiencing this issue on XP sp2, try disabling "Install Files for East Asian Languages"

Control Panel --> Regional and Language Options --> Languages

Untick the "Install files for East Asian Languages"
=====
From the Microsoft Knowledge Base:

You may receive a "MEM_BAD_POINTER" error message on a computer that is running Windows XP with Service Pack 2

SYMPTOMS
When you run a program that uses MicroQuill SmartHeap heap management software on a computer that is running Microsoft Windows XP with Service Pack 2, you may receive an error message that is similar to the following:
MEM_BAD_POINTER

CAUSE
This problem occurs if the Install files for East Asian languages check box is selected in the Regional and Language Options Control Panel item.

Full Article:
http://support.microsoft.com/kb/910466/en-us


MB Chevalier added a comment - 17/Apr/08 06:53 AM - edited
I have "Install Files for East Asian Languages" unticked (and it has always been so) in both Windows XP SP3 and Windows Vista SP1, but the SmartHeap problem persists (1.20 RC1), as well as the sudden disappearance of the viewer under XP without trace or error messages (this latter issue in XP only - 1.20 RC1). I have the latest NVIDIA drivers for the two machines.

Lee Ludd added a comment - 17/Apr/08 09:03 AM
Just a few minutes ago I got MEM_BAD_POINTER dialog box upon exit. I'm running the latest release candidate.

Vint Falken added a comment - 17/Apr/08 12:59 PM
Same here.

Latest RC: 1.20.xxxxx
OS: Windows XP SP 2

Beezle, thanks for the suggestion, but fix does not work for me.


kean kelly added a comment - 18/Apr/08 02:37 PM
I get it too after using 1.20.xx, every time i log out. Not in 1.19.xx.

OS: Windows XP SP 2


Strife Onizuka added a comment - 18/Apr/08 10:01 PM
I saw this today with the latest RC.

Day Oh added a comment - 20/Apr/08 03:27 AM - edited
I get MEM_BAD_POINTER every time I log out using 1.20.2

CPU: Intel Pentium 4 Northwood (2192 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5200/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14556 (Mozilla GRE version 1.8.1.13_0000000000)


nekololi woodget added a comment - 21/Apr/08 11:15 AM
Same here, get the errors seen in the above screenshots whenever I crash OR log out normally

WinXP-Pro
2GB RAM
GeForce 7600GS 512MB GDDR2RAM


Blue Revolution added a comment - 24/Apr/08 10:01 PM
Sometimes I leave my SL on a long time when I go afk through the day. When that happens I eventually run into an out of memory condition and have to close SL and restart it and it's fine. I don't have to reboot Vista or anything like that, just kill SL and restart. When I exit I get an error like the one mentioned in this issue.

Second Life 1.20.3 (85643) Apr 22 2008 18:39:39 (Second Life Release Candidate)

You are at 223054.0, 277283.3, 627.3 in Melioria located at sim2943.agni.lindenlab.com (216.82.19.186:13004)
Second Life Server 1.20.1.85162

CPU: AMD (Unknown model) (2310 MHz)
Memory: 3582 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8800 GTX/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14671 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 147/245213 (0.1%)


Lyssa Varun added a comment - 25/Apr/08 02:28 AM
I'm getting these on exit too and on exit when the memory leak(s) force the program to exit. This is still happening with 1.20 RC 4.

Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Pentium 4 (Unknown model) (3013 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1300/X1550 Series
OpenGL Version: 2.1.7415 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14675 (Mozilla GRE version 1.8.1.13_0000000000)


Crusher Soderstrom added a comment - 25/Apr/08 03:46 AM
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

You are at 269192.4, 290857.2, 21.3 in 0031 Boerderij located at sim5913.agni.lindenlab.com (8.2.35.215:13005)
Second Life Server 1.20.1.85162

CPU: AMD (Unknown model) (2612 MHz)
Memory: 1535 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8500 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14676 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2595 (0.0%)

Same error while using SL RC4 (so not on logoff)


Ann Otoole added a comment - 25/Apr/08 05:39 PM - edited
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (2399 MHz)
Memory: 4095 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8500 GT/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14690 (Mozilla GRE version 1.8.1.13_0000000000)

-------------------
Unrelated to XP as the same condition occurs in Vista. BAD_MEM_POINTER on every exit. Perhaps a heroic effort to do too much GC on exit?

Note to LL: These crashes are not logged by the crash logger.


Kathy Morellet added a comment - 26/Apr/08 06:36 AM
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (1891 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GT/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14703 (Mozilla GRE version 1.8.1.13_0000000000)

I am now getting this error consistently on exit.


Corn Shepherd added a comment - 02/May/08 12:49 AM
Downloaded the new Viewer 1.20.5.86279 and the problem still exists

sage sullivan added a comment - 02/May/08 08:52 AM
I am having a similar issue with SmartHeap Library. Every time I log in, within 5 minutes I receive this message "Out of memory, please free some, then choose retry." I have updated my graphics driver, cleared my cashe both inworld and on my computer and have defraged my computer. I hope this helps in clearing up this issue

Alyx Sands added a comment - 02/May/08 09:52 AM
Yep, just had the mem_bad_pointer on exiting again. Specs see above.

Saige Garden added a comment - 03/May/08 02:01 AM
I get this error right after log out too.

CPU: Intel Pentium 4 (Unknown model) (2793 MHz)
Memory: 2046 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7300 LE/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14868 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/71375 (0.0%)


Ana Lutetia added a comment - 05/May/08 04:23 AM
This is happen to me in all the RC

CPU: Intel Core 2 Series Processor (2135 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GTS/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14449 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 3/2549 (0.1%)


andrea rokocoko added a comment - 05/May/08 12:30 PM
I am having the same problem

CPU: Intel Pentium 4 (Unknown model) (3192 MHz)
Memory: 1024 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9600 GT/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14925 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 763/189474 (0.4%)


markbyron falta added a comment - 06/May/08 10:56 PM
Same problem - crash city & mem pointer error

Second Life 1.20.5 (86279) Apr 30 2008 00:22:51 (Second Life Release Candidate)

CPU: Intel Core Series Processor (1729 MHz)
Memory: 2046 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce Go 7900 GS/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14959 (Mozilla GRE version 1.8.1.13_0000000000)


Ramzi Linden added a comment - 08/May/08 02:26 PM
This should be fixed in the 1.20 Release (currently in RC6 status at the time of this comment.)

Azadine Umarov added a comment - 20/May/08 10:15 AM
@ Ramzi Linden – it's not fixed in 1.20.6... am seeing this virtually everytime I try to log off (though not every time). Also it's happening virtually everytime the massive memory leakage crashes the RC, usually somewhere around the 2nd or 3rd hour of login (so for me it's not a showstopper, just an inconvenience (and something that makes SL far less than optimal as it gobbles up resources and fails to let go of those it no longer needs).

I thought briefly that it was somehow related to video drivers, but after installing the latest nVIDIA drivers available, while the crash of video drivers that sometimes went with it did go away, the C++ library SmartHeap Lib failures did not.


Dilbert Dilweg added a comment - 14/Aug/08 01:36 AM
I am Reopening this issue because it still exists in 1.20.15
I get BAD POINTER messages every day and when i click cancel or OK it restarts my PC. Very annoying
This does not happen only on exit. It will just pop up out of nowhere.
this has been going on Since 1.20.14

Second Life 1.20.15 (92456) Jul 18 2008 10:58:42 (Second Life Release)

CPU: AMD (Unknown model) (2210 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 6800 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.17338 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/33241 (0.0%)


Shadoe Landman added a comment - 25/Sep/08 02:48 AM - edited
Using 1.20.15 and got this error for the first time today. Caused me to crash almost immediately. Also had a texture turn to random colored dots.

Before it happened I had taken pictures, adjusted graphics settings, and changed antialiasing from 2x to 4x to 0. Haven't logged back in yet to see if texture becomes normal again. I don't have a big memory, but there weren't any complicated scripts running, other avatars around, large number of textures, or other problems. Could move freely, create & edit, fly, etc. I was in the Burning Life Network sim. Have spent a lot of time there and lot of time using 1.20.15 without any problems (other than a bit of lag, but nothing major).

memory 512
XP Home 5.1 build 2600 Service Pack 3
Intel graphics/video card
Direct X 9.0c
Intel Celeron 2.66GH processor
eMachine

Yes, I know I'm not supported (all over the place). I'm not complaining, I'm just trying to provide useful information on the issue.


Spikie Thorne added a comment - 10/Oct/08 12:37 PM
SMART HEAP LIBRARY ...OUT OF MEMORY ... PLEASE FREE UP SOME MEMORY AND RETRY. I am also getting this error message on the latest viewer. I have a Acer Desktop Media Center , 4 GR, AMD Quad Core, 32 bit, NVIDEA 8600, OS-VISTA. Al drivers are up to date. NEWEST viewer...PLEASE HELP.. I have had this error message more than a half dozen times in the last couple days .. : ((((((