History | Log In     View a printable version of the current page.  
  • All submissions to this site are governed by Second Life Project Contribution Agreement. By submitting patches and other information using this site, you acknowledge that you've read, understood, and agreed to those terms.
Issue Details (XML | Word | Printable)

Key: VWR-6389
Type: Bug Bug
Status: Reopened Reopened
Priority: Critical Critical
Assignee: WorkingOnIt Linden
Reporter: MB Chevalier
Votes: 57
Watchers: 24
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

SmartHeap Library error msgs immediately after log-in or on exit--viewer sometimes disappears from Windows, without error msg, immediately after log-in

Created: 11/Apr/08 08:17 AM   Updated: 14/Aug/08 01:36 AM
Component/s: Crashes
Affects Version/s: 1.20 Release Candidate
Fix Version/s: 1.20

File Attachments: None
Image Attachments:

1. ERROR-RC1-21abr2008.jpg
(59 kb)

2. SL-fault.jpg
(36 kb)

3. sl1.20rc0--b.png
(13 kb)

4. sl1.20rc0.png
(9 kb)
Environment: Windows XP/Vista
Issue Links:
Duplicate
 
Relates

Linden Lab Issue ID: DEV-13461
Linden Lab Internal Branch: Branch_1-20-Viewer


 Description  « Hide
SmartHeap Library error msgs immediately after log-in or on exit--viewer sometimes disappears from Windows, without error msg, immediately after log-in; see attached screenshot.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
MB Chevalier - 11/Apr/08 08:18 AM
Never, ever seen in previous releases up to 1.19.1(4)

MB Chevalier - 11/Apr/08 08:23 AM
Remember: viewer sometimes disappears from Windows, *without* the above or any other error msgs, immediately after log-in. It is then not seen in Windows Task list.

Gellan Glenelg - 11/Apr/08 08:33 AM
I'm getting the SmartHeap Library MEM_BAD_POINTER warning too, immediately after using ctrl-Q to quit.

CPU: Intel Core 2 Series Processor (2327 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: Quadro FX 1500M/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)

Alyx Sands - 11/Apr/08 11:37 AM
Been getting this too after exiting, never seen it before. MEM_BAD_POINTER.



Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 260061.3, 231986.5, 346.4 in Blackmount located at sim2265.agni.lindenlab.com (216.82.17.16:13005)
Second Life Server 1.20.0.83892

CPU: Intel Pentium 4 (Unknown model) (3192 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON X600 Series x86/SSE2
OpenGL Version: 2.0.6458 WinXP Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14348 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 206/9577 (2.2%)

Strife Onizuka - 11/Apr/08 11:34 PM
I just got the MEM_BAD_POINTER during logout, the last log entries before it were:
INFO: LLAppViewer::cleanup: Goodbye
INFO: removeMarkerFile()
INFO: LLThread::staticRun() Exiting: Error
INFO: ll_cleanup_apr: Cleaning up APR

Soo Novi - 12/Apr/08 05:33 AM
I experience this error perhaps on 35% to 50% of my crashes, which are excessive with 1.20, on exit. I have not experienced it at start up or logging in.

Lizza Nikolaidis - 13/Apr/08 12:39 AM
Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 260333.9, 251793.8, 401.5 in Howelsen located at sim5869.agni.lindenlab.com (8.2.35.171:13005)
Second Life Server 1.20.0.83892

CPU: Intel Pentium 4 Northwood (2992 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Server 2003 (Build 3790)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5200/AGP/SSE2
OpenGL Version: 2.0.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14385 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/21578 (0.0%)

Experiencing same error with the addion of Second Life Taskbar Button showing Not Responding. May or may not result in crash. Commenting as problem also pertains to Server as well as XP.

Jabba Gruppman - 13/Apr/08 05:20 AM
I get exactly this error message nearly every time I log off. Today I crashed for the first time with the same error message suddenly without logging off. Maybe this helps a bit?

Gunter Gustav - 13/Apr/08 06:48 AM - edited
I added another screenshot : rel. cand. 1.20 (German) on WinXP
Occurs only after closing SL..but not always

Beezle Warburton - 13/Apr/08 08:02 AM
Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

You are at 264558.9, 238111.4, 601.2 in Yoonseul located at sim3173.agni.lindenlab.com (216.82.20.162:13005)
Second Life Server 1.20.0.83892

CPU: Intel Core 2 Series Processor (2999 MHz)
Memory: 4095 MB
OS Version: Microsoft Windows XP x64 Edition Service Pack 2 (Build 3790)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GTS/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14392 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2190 (0.0%)

halifa hillquit - 13/Apr/08 09:48 AM
Same thing, on exiting rc 1.20 I get the SmarHeap Library MEM_BAD_POINTER error. I have not seen this before rc 1.20 but this is also a new machine for me, and i went straight to rc 1.20 with it.

Second Life 1.20.0 (84432) Apr 9 2008 03:59:09 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (1997 MHz)
Memory: 3326 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce Go 7950 GTX/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14394 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 2/2499 (0.1%)

I also have the newest Quicktime version, and I have the lastest SL main viewer installed but I have only used it once on this machine.

Sean Heying - 14/Apr/08 06:01 AM
Duplicate of VWR-3943

Alyx Sands - 14/Apr/08 06:19 AM
I reopen this issue as I beg to differ. I checked the other issue, none of that appplies to this issue apart from the fact that it affects SmartHeap. It also has not appeared at all before version 1.20.

It is a completely different error message appearing at a different time, and at least I can assure you it hasn't anything to do with memory leaking. In my case, this happened after being in world for half an hour at my home sim, whose textures were already cached. There was no excessive memory use to be noted at all. A bad pointer referencing memory is different to a memory leak, right?

Also, I didn't even crash-I just got an error message I could click away, no option to "retry" or anything as with the mem overflow errors.

Alyx Sands - 14/Apr/08 06:22 AM
I also set its priority to major instead of critical-this does not seem to happen all the time and it does not impair everything.

MB Chevalier - 14/Apr/08 09:17 AM
Viewer disappears from Windows XP--similar to VWR-5797

Alyx Sands - 14/Apr/08 09:29 AM
I wonder if this isn't two completely different bugs then? I've never had it just disappear, I only got those weird messages.

Gunter Gustav - 15/Apr/08 02:21 AM
Sorry, but I have to stick with Alyx : I don't have any of the problems mentioned in other issues. It's only when I manually close RC1.20 I get this error message pop-ups. AFAIK this relates to bad virtual swap memory adressing (see Bad_Mem_Pointer), but it doesn't help to increase or decrease this file manually. What I found out so far is that the error is caused by a conflict between the Windows XP Service Pack 2 update and SmartHeap.

If this is the case then this maybe helps : http://support.microsoft.com/default.aspx?scid=kb;en-us;910466

Gypsy Paz - 15/Apr/08 03:20 PM - edited
I'm getting this too, every time I logout on version 1.20

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.5, 9/14/2007
Total Physical Memory 2,045.56 MB
Available Physical Memory 1.05 GB
Total Virtual Memory 4.22 GB
Available Virtual Memory 2.98 GB
Page File Space 2.29 GB


crossfade mcmillan - 16/Apr/08 02:39 AM - edited
I get it on exit too, not every time i logout of the viewer though. (MEM_BAB_POINTER)

Second Life 1.20.1 (84760) Apr 15 2008 12:13:49 (Second Life Release Candidate)

CPU: AMD (Unknown model) (2009 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3850 AGP
OpenGL Version: 2.1.7412 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14459 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/7377 (0.0%)

Salid Sewell - 16/Apr/08 09:54 AM
I get the error shown on attached picture "2. sl1.20rc0--b.png".
It happens with the 1.20-RC AND with the 1-19-1-4 ProductionViewer.

If i turn "Basic Shaders" off in preferences, no problem...with "Basic Shaders" on it crashes with this error 2 minutes after login.

CPU: AMD (Unknown model) (2211 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7600 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.0.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14466 (Mozilla GRE version 1.8.1.13_0000000000)

Beezle Warburton - 17/Apr/08 12:47 AM
If you're experiencing this issue on XP sp2, try disabling "Install Files for East Asian Languages"

Control Panel --> Regional and Language Options --> Languages

Untick the "Install files for East Asian Languages"
=====
From the Microsoft Knowledge Base:

You may receive a "MEM_BAD_POINTER" error message on a computer that is running Windows XP with Service Pack 2

SYMPTOMS
When you run a program that uses MicroQuill SmartHeap heap management software on a computer that is running Microsoft Windows XP with Service Pack 2, you may receive an error message that is similar to the following:
MEM_BAD_POINTER

CAUSE
This problem occurs if the Install files for East Asian languages check box is selected in the Regional and Language Options Control Panel item.

Full Article:
http://support.microsoft.com/kb/910466/en-us

MB Chevalier - 17/Apr/08 06:53 AM - edited
I have "Install Files for East Asian Languages" unticked (and it has always been so) in both Windows XP SP3 and Windows Vista SP1, but the SmartHeap problem persists (1.20 RC1), as well as the sudden disappearance of the viewer under XP without trace or error messages (this latter issue in XP only - 1.20 RC1). I have the latest NVIDIA drivers for the two machines.

Lee Ludd - 17/Apr/08 09:03 AM
Just a few minutes ago I got MEM_BAD_POINTER dialog box upon exit. I'm running the latest release candidate.

Vint Falken - 17/Apr/08 12:59 PM
Same here.

Latest RC: 1.20.xxxxx
OS: Windows XP SP 2

Beezle, thanks for the suggestion, but fix does not work for me.

kean kelly - 18/Apr/08 02:37 PM
I get it too after using 1.20.xx, every time i log out. Not in 1.19.xx.

OS: Windows XP SP 2

Strife Onizuka - 18/Apr/08 10:01 PM
I saw this today with the latest RC.

Day Oh - 20/Apr/08 03:27 AM - edited
I get MEM_BAD_POINTER every time I log out using 1.20.2

CPU: Intel Pentium 4 Northwood (2192 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5200/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14556 (Mozilla GRE version 1.8.1.13_0000000000)

nekololi woodget - 21/Apr/08 11:15 AM
Same here, get the errors seen in the above screenshots whenever I crash OR log out normally

WinXP-Pro
2GB RAM
GeForce 7600GS 512MB GDDR2RAM

Blue Revolution - 24/Apr/08 10:01 PM
Sometimes I leave my SL on a long time when I go afk through the day. When that happens I eventually run into an out of memory condition and have to close SL and restart it and it's fine. I don't have to reboot Vista or anything like that, just kill SL and restart. When I exit I get an error like the one mentioned in this issue.

Second Life 1.20.3 (85643) Apr 22 2008 18:39:39 (Second Life Release Candidate)

You are at 223054.0, 277283.3, 627.3 in Melioria located at sim2943.agni.lindenlab.com (216.82.19.186:13004)
Second Life Server 1.20.1.85162

CPU: AMD (Unknown model) (2310 MHz)
Memory: 3582 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8800 GTX/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14671 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 147/245213 (0.1%)

Lyssa Varun - 25/Apr/08 02:28 AM
I'm getting these on exit too and on exit when the memory leak(s) force the program to exit. This is still happening with 1.20 RC 4.

Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Pentium 4 (Unknown model) (3013 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1300/X1550 Series
OpenGL Version: 2.1.7415 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14675 (Mozilla GRE version 1.8.1.13_0000000000)



Crusher Soderstrom - 25/Apr/08 03:46 AM
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

You are at 269192.4, 290857.2, 21.3 in 0031 Boerderij located at sim5913.agni.lindenlab.com (8.2.35.215:13005)
Second Life Server 1.20.1.85162

CPU: AMD (Unknown model) (2612 MHz)
Memory: 1535 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8500 GT/PCI/SSE2/3DNOW!
OpenGL Version: 2.1.1
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14676 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2595 (0.0%)


Same error while using SL RC4 (so not on logoff)

Ann Otoole - 25/Apr/08 05:39 PM - edited
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (2399 MHz)
Memory: 4095 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8500 GT/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14690 (Mozilla GRE version 1.8.1.13_0000000000)

-------------------
Unrelated to XP as the same condition occurs in Vista. BAD_MEM_POINTER on every exit. Perhaps a heroic effort to do too much GC on exit?

Note to LL: These crashes are not logged by the crash logger.

Kathy Morellet - 26/Apr/08 06:36 AM
Second Life 1.20.4 (85828) Apr 24 2008 14:59:50 (Second Life Release Candidate)

CPU: Intel Core 2 Series Processor (1891 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8600 GT/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14703 (Mozilla GRE version 1.8.1.13_0000000000)


I am now getting this error consistently on exit.

Corn Shepherd - 02/May/08 12:49 AM
Downloaded the new Viewer 1.20.5.86279 and the problem still exists

sage sullivan - 02/May/08 08:52 AM
I am having a similar issue with SmartHeap Library. Every time I log in, within 5 minutes I receive this message "Out of memory, please free some, then choose retry." I have updated my graphics driver, cleared my cashe both inworld and on my computer and have defraged my computer. I hope this helps in clearing up this issue