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Issue Details (XML | Word | Printable)

Key: VWR-6220
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Normal Normal
Assignee: Unassigned
Reporter: Brenda Archer
Votes: 0
Watchers: 0
Operations

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1. Second Life Viewer - VWR

Viewer 1.19.1.4 begins to start then crashes

Created: 09/Apr/08 12:04 AM   Updated: 07/Oct/08 08:39 AM
Component/s: Crashes
Affects Version/s: 1.19.1.4
Fix Version/s: None

Environment:
Windows XP Pro
NVIDIA GeForce4 MX 4000
Issue Links:
Relates
 


 Description  « Hide
Was required to download new viewer today when logging in, so I downloaded it and tried to run it. It froze without getting as far as the login screen. I had to reboot my computer as the viewer was Not Responding and I could not end it. I started viewer again and was prompted to send a crash report which I did, then the viewer froze again and was Not Responding, and I had to reboot the computer again. I emptied the cache folder and uninstalled and reinstalled. I tried to run the viewer again, bypassed the prompt to send a crash report, and the viewer froze again. Once again I had to reboot.

I can't get this viewer to run. Thanks.

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[ Permlink | « Hide ]
Brenda Archer added a comment - 09/Apr/08 03:19 AM
I've also tried uninstalling and reinstalling according to the steps in the knowledge base but it's still doing the same thing. The viewer will start, it will try to send a crash report, and then it will freeze, forcing me to reboot the computer. I've also tried to run older viewers and even third party viewers and they are not working either. Sometimes they say I am missing a file called "openjpeg.dll" which I cannot find anywhere on my machine.

[ Permlink | « Hide ]
WarKirby Magojiro added a comment - 09/Apr/08 10:03 PM
Your Jira says 1.19.1.4 . Is this an error? The client released today is 1.20.0

If you're not using it, try 1.20 http://secondlife.com/community/downloads-optional.php

If you are using it, try the main release client, which is 1.19.1.4 http://secondlife.com/support/downloads.php


[ Permlink | « Hide ]
Brenda Archer added a comment - 10/Apr/08 08:56 AM
It was 1.19.1.4. I was doing this in the early morning after not logging in world for over a week.

[ Permlink | « Hide ]
Alexa Linden added a comment - 07/Oct/08 08:39 AM
Hi Brenda, are you still experiencing this problem after updating to the latest Release Candidate?


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