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adonaira aabye - 13/Apr/08 06:36 AM
Why is this support taking this long?! I have lost items worth 22000LD due to the linden updates!! I need to know how I can get my lost object back and I need to have my account history of 2007/2008!
Please read the following to see if this helps you: http://wiki.secondlife.com/wiki/Inventory_Page
For our support info or to file a ticket for your "specific instance of inventory loss", please go to http://secondlife.com/support. Pjira does not handle support issues - resolving as Contact Support This is more than a "support" issue.. this is a program bug. When you wear a HUD with NO COPY animations in it like the Huddles EZ Animator Deluxe 1.3 - you stand to lose it all. I had the same experience with about 4k worth of NO COPY dance animations working in MY OWN SIM:
The HUD was attached to TOP LEFT (Default for that product) - and when another HUD was attached that also set to use the TOP LEFT location, the first HUD was NOT returned to inventory, but treated as a "TEMP" object and completely deleted, along with all the NO COPY animations. If you detatch it first, it goes to inventory ok, and you can wear it later. The HUD itself IS copy.. so before you put any animations in it you can test it.. replace it.. reattach it just fine, giving you that confidence level of putting your NO COPY anims in it (it suggests One By One so you don't lose them.) So then you want to wear another HUD and if it happens to go to TOP LEFT where your Huddles is, you lose it all. Clearly you'd have a lot more people screaming about this if they could figure out how the heck they lost all their animations, what the pattern is, where they were, what version they happened to be using at the time, which rollout etc., but customer support sending us all to go look for objects in floors and walls, Coalesced objects, etc. as described on that support page, well you can't find what is not there. If there is a way to restore inventory AT ALL I'd like to know about it.. I would like to say that the Huddles product is SUPER and does everything i want it to do, the dances i put into it worked great together, I was SO HAPPY to have it.. for about two days. This is not a support issue.. read comments above.
I agree, there is much more to this than a simple support issue. There is a new bug here, and it's a very, very bad one. I have thousands of customers and help people every day with their HUDs. I never heard of this bug a few weeks ago. But over the past 3 weeks, I've had 1-3 reports a day which are variations on this. The particulars vary, but the consistent thread is that attachments are being lost when they are detached (often when they are replaced as Webby suggests).
I repeat this is a new problem (or perhaps an old once that has been exacerbated in the last few weeks), but it is a specific bug, not just a general complaint about inventory loss. I also think this should be marked as a duplicate of
http://jira.secondlife.com/browse/VWR-6229 well... if Webby is correct... that a Left HUD position being replaced by another is causing the issue... I haven't seen it, however... my Huddles Default position was moved to the Right top Corner.... and no other HUDs are placed there.... being on the left.
So it Webby is correct, while not fixing the problem, would moving your HUD default position fix the problem for now, making sure it doesn't conflict with another HUD. I will note I haven' been on as much lately, so if it's a really new new problem, than I may not have experienced it. Two more reports this morning of this.
sherrylady Jewell has lost her animation HUD twice. "I know the reason i think that i lost my huddles. I attached two items on the same corner. One mystitool and one huddles!" Blu Bristol lost a HUD on 3/31 from this. And faust this seems to be a broader problem than Webby's method. Sometimes it just happens when someone detaches their HUD too. I think this sometimes happens when someone "Wears" an object from the ground and then that object is replaced by something else. Also, I blogged about this here: http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/ This (told to me by a Linden support person) is relevant to this bug: "I''ve been able to fix that issue a few times with a"fix" i can do rather quickly. I've seen it creeping up a lot lately. Not sure why it's happening, but i suspect it could be any number of things.. from which viewer they are using, to issues with the servers, to acts of bored dieties" Hi, yes I lost my HUDDLES hud with animations worth thousands of lindens when I detached it. I didn't replace it with another item worn on the same location, all I did was detach. I have been on SL for over a year and have never had something like this happen before. What happened to me was that I hit the "release keys" button - which normally detaches all huds. I have used this button before with NO problems - the HUDDLES would always detach normally but still stay in my inventory.
However, on this night, when I hit the release keys button, the HUDDLES not only detached, but also disappeared from my inventory the second it happened. I had my inventory window open and saw the whole thing. You know how when you're wearing a hud (or any item) the item becomes bold texted? Well when I hit the release keys button, my other huds (like the Mysti-tool) detached like normal and became un-bold. However, the HUDDLES just disappeared. One second it was there, the next it was gone. When I saw that happen - I immediately started looking for it. I didn't delete it, I didn't rename it, I didn't drop it or rezz it in the sim. (I even used a script scanner to search the sim for the HUDDLES just in case, but it wasn't there). All I did was hit the release keys button. I searched folders (trash, lost & found). I looked under the recent items tab too. Other copies of the HUDDLES were still there (copies that didn't have my animations in them, they were "empty" copies) Then I tried relogging, I cleared my cache multiple times and let my inventory reload. I went to different regions, I cleared my cache and still nothing. I even tried logging in with different viewers (windlight) so it could reload my inventory. I also tried logging onto the beta grid and let my inventory be downloaded again there. Every other item was the there except that ONE copy of the HUDDLES with my animations. It's the only thing that is STILL missing. This was a few days before SL had it's major crash and was offline for a long time. (I lost it on March 31st) I figured SL was acting up and a server just ate it or something. But after hearing that I"m not the only one experiencing the problem, that other people also have lost their huds after trying to detach (AND that someone was able to get their hud back) I'm hoping that a solution can be found. I've lost my dances, my ao, animations etc. I will basically have to buy the same animations again - but now I'm worried about losing them again. I hope that the Lindens will look into this and someone can find a solution to this. Otherwise I'm out thousands of lindens, along with everyone else who has lost their huds too. I had a similar experience to those above. While wearing my HUDDLES (which only had a couple no-copy anims in it) I accidentally dragged a folder to my avatar, replacing all of my current clothing/attachments/etc. with those in the folder. This removed my HUDDLES device which was attached to the top-left corner of my HUD. It did not revert to my inventory or drop on the ground near me.
Later after rebuilding the HUDDLES and replacing the no-copy anims, I accidentally hit the "release keys" button. This removed the HUDDLES from my hud and again bypassed the inventory, sending it off into nowhere. Currently I have rebuilt it again, making sure to include only copyable anims inside it. It has lasted fine since then, but I have been reluctant to test it to see if it disappears again. i lost my huddles to when i dragged a map of clothing on my avatar all my atachements went of . my huddles was atached to top centre. and yesterday the same happened with an ao, i putted on a different ao that was attached on the same place top right and my other ao went poof away pffff not funny anymore all my dances lost from my huddles they wer expnesive i had like 30 dances from sine wave i wished they made their dances copy so they still are in your invent . is there a solution for this ?? please help me and all the others who lost their things
I want to react on Alexa.....if you took the time to read the attachement in this ticket, weher I explained all in details, you would have seen I have done everything already to retrieve the lost item. So all those LINDEN-tricks did not help.
More reports today: "Stingray Darkstone: (Saved Sat Apr 19 16:45:26 2008) Hello Keiki, I am contacting you looking for assistance with HUDDLES EZ Animator Deluxe v1.2.0 due to the object itself keeps disappearing from my inventory. About a week ago I could not find my Huddles v1.2.0 in my inventory which contained about 40 dances I bought at Sine Wave and other NO-COPY items contained within it. I estimate it was over 20,000L worth of stuff lost. I wrote it off as an SL hiccup with their inventory system, even though for the past 5 months of using the product I never had this problem before. So I started to re-purchase dances, about 12-15 of them, and load them into another HUDDLES v1.2.0 only to find this is now missing from my inventory as well today."
Also a report from Isis Owatatsumi I was at a RP sim with some friends, I attached the RP hud - and it attached too the same spot as my HUDDLES! I didnt think anything of it, as I often did this!
UNTIL I tried too put my HUDDLES back on ... too find it had gone! I opened every box, looked everywhere in my INVENTORY! It had gone! I have not only lost apx 400 NO COPY Animations But I have also lost APX $50 (USD) Maybe more! LL Wont help because we are 'basic' members! WTF is that all about? Everyone playing SL should have the same right too get help as the next person? Right? Anyway - I have lost EVERYTHING! And I am really angry that LL wont help! wow all was doing was a pic =x i de attach my huddle to put on my real hud and then when i went back to find it was gone
i have try everything to get my huddle back and i have repeating all these steps linden labs gave me ..... until i got sick of it i called them and said look my huddle is gone alot of people haven inventory issues .... i spent 34k in dances at sine wave ....... then 14 more k after my huddle went missing to replace and they are all gone .........i dont know what i need todo i been in game sents 2004 i really need help on this ......... the damn linden told me to repeat all the steps i said i did that and it didnt work at all .... then she told me that if you cant find lost inventory it was a sl bug i said no shit really ... then she said that i need to calm my nervs i said look lady i been really easy going on this issus its been 2 weeks that my huddle has been gone and your telling me the same thing .... in what the ticket said .......... and nothing is working ...... she goes well then we cant do nothing bout it .... i am like whoa you gonna tell me due to linden labs fucked ups you can get my huddel back or anyone esles ... she goes no ...... i said thats really fucken great you got more then 48k from my ass that is what pays you in real life =x ....... and you cant even help a damn customer ..... i hung up on that ....... they aint gonna help .......... so who ever has a mircale and can bring back lost objects ........ please imed me midnight playfair ....... thanks alot linden labs =x Same problem here, have lost 2 AO HUDs recently. The first time I lost a handful of no-copy anims. Luckily, the second time everything was copiable (so I had a backup), but it did occur after I made a change to the contents (added an anim and a configuration card). Then it went *poof* when I replaced it with another HUD.
There's two issues I see here.
A) Greedy vendors who won't replace stuff lost due to database loss. HELP YOUR CUSTOMERS, darnit. They are your bread and butter; don't just bend them over the bed and *@%( them when they lose stuff they bought from and force them to buy it again. You have a record of the sale, just GIVE THEM ANOTHER ONE. B) There should be a bit you can set on any object which allows the owner to do a one time conversion from NO COPY / TRANSFER to COPY / NO TRANSFER. This will allow people to buy stuff for others as gifts, but let the final customer convert it to COPY / NO TRANSFER so they can back it up. And vendors should USE this bit. There will ALWAYS be database glitches that cause inventory loss. We need to find a way to let people back up their content so that they are less likely to lose what they paid real money for. As for the last comment- those are good points, of course- though this was not a case of failed vendors and inventory transfer, and really not the fault nor responsibility of businesses in-world. I have yet to come across a business owner who isn't happy to assist a customer when grid hiccups cause interruptions to deliveries. In this case I certainly wouldn't have expected any support from the vendor though, as it's clearly some kind of bug that happened within my own inventory, and the lost items were purchased so long ago that I wouldn't expect even the most meticulous of business owners to have a record of my purchase.
I definitely agree that a backup option would be absolutely excellent, if possible. Also, I have to mention that I got my HUDs back (in Lost and Found) today, whether it was a spontaneous miracle or due to the support ticket I had in, I don't know. No one closed my ticket or told me what happened, I just found the HUDs sitting there, totally intact. There is hope! Zorin, this is about a bug that affects inventory and needs to be fixed. Your comments are a little offtopic. Most of the people here are my customers and I do replace their HUDs whenever they are lost and reported to me. I've also found that most animators will work with people who have lost their animations. In any case, lets keep focused on the fact that there is a new and rather alarming bug that makes inventory go poof when you detach something.
Remember when things would disappear when they failed to rez? That was a bug that needed to be fixed, was reported and eventually fixed. Remember when things would remain ghosted in world when you tried to take them and were effectively lost? That was a bug that needed to fixed, was reported and eventually fixed. Thank you Daisy Overlord for contacting me inworld to say your HUD miraculously came home. She said she found them when she logged in using the latest RC and i was ever hopeful.... I jumped right out and went to upgraded the RC .. came in and dashed off to my Lost and Found, hoping beyond hope that they would be there... Mine are still AWOL. I appreciate so much the comments from everyone above experincing this bizarre phenomenon - and your efforts to get some Linden love on it and get this bug fixed. Be sure to vote for this issue and tell everyone you know that dances :) to come vote for it as well!
I am having the same problem. I have cleared cache, reinstalled SL, updated to the new release candidate, even tried opening my inventory in the beta viewer...none of which brought my huddles back. I lost about 20 sine waves dances, my AO, and other animations as well. Mine happened the same way, replacing my outfit on accident and the huddles disappeared. If anyone finds a way to make it return, please let me know as I'm very sad :(
Andrea, many people have gotten their HUDs back but you need to contact Linden Lab support directly. Use live chat, that seems to get a faster response. They will send you a form response if you file a ticket. If you are Basic member, I strongly suggest you think about going premium so that you can get support to help you with this. There is more info on my blog here: http://imakehuddles.com/wordpress/
Well, thanks to this bug, all my brand new sine wave dances i bought today from the April 08 release, will darn well sit in the folder instead of my usual routine of installing one set into a dance sphere with almost all my dances, and the other set into my HUDDLES quick pose huds. I flat out REFUSE to risk any part of my vast collection of dances and would hope this issue is resolved soon. My empathy to those who have lost inventory with this issue, and I'm doing what I can to spread the word about it.
Well Keiki, you seem to be correct. I joined premium, and within 10 minutes had my HUD back via Live Chat :) Much cheaper than paying for all the animations I had lost. I still believe this to be an awful bug though, and am still spreading the word. Thank you though.
I have also lost my huddles.. attatching a Hybrid Hud for my tail and ears.. at least 10K in dances. I ended up purchasing a new huddles but have 3 or 4 dances in it now only compared to the ton i had before. It's very upsetting that you work so hard for something and it can just be gone in seconds.
I didn't know that this is a known bug, until right now, it happened for the second time to me. I lost my HUDDLES with about 50 animations, 20 dances from Sine Wave and others, and a _very_ valuable configuration. This is a bug that destroys several thousands of Linden $ with one mouseclick, I cannot understand that this isn't made public on the blog!
I've had this version of inventory loss happen to me both in the past and recently. I'd like to report that it's not simply the HUDDLES hud that's being lost with this inventory problem. I've got a Zhao II variation from Semotion which has some no copy add-on scripts. I dump in animations from other vendors and customized notecards. When I added a different HUD attachment, it replaced it and it dissapeared. This has happened three times already. Luckily, all of the animations are copy and I can just dump a folder into a freshly unboxed version of the item and I'm not going to bother submitting a ticket for it. It's just a pain in the ass.
I wish we could lock attachments. It's happened to me in the past with loosing dance chimera's with animations from another sort of inventory looss bug (created a new folder and the new folder dissapeared) and I've not had any luck getting the items returned with support tickets to LL. I just do things the old-fashioned way now. Open animation > play in world. I am too very dissapointed. Everything that has been posted to this bug is spot on. I have no copy dances in there. I am distraught because all i did was 'detach' it and I have always worn it on the bottom right. AND I put another Huddles, the most current version of Huddles deluxe (both the higer end one) and it dissapeared today too!!! Again, attached to HUD on bottom right. I plan to send a ticket because i have a lot of money in Keiki's product. I have a TON of sine wave dances and sounds that were not copiable. Thanks guys. Godspeed on fixing this one. I had reverted back to the old chimmy I had, and those by no conicidence have all copiable dances in them.
Just had it happen to me with my HUDDLES, I hit that stupid most hated button in all of SL "release keys" by accident and my huddles detached and *BOOM* its gone.
Now having a discussion with a Linden about running the fix inventory thing, but its not going well. They just keep telling me to do the normal things, no idea how to run the "fix inventory" thing another Linden told Keiki about, complained that no one currently working knows anything about it and that "a linden" should of put out a notice. But you know what Lindens? I DON'T CARE if your internal communications is crap, or your staff don't know how to do something. What I DO CARE about is the fact that I'm out thousands of L$ because of some stupid bug, and you guys just shrug it off, "do the standard things". Maybe there should be a JIRA to take a small percentage of LL's income every time something goes missing because of bugs like this, then I bet LL and YOU would care. Thanks a bunch. Marked Priority Level as 'Critical' because the 'Priority Levels' second of the Local Help page lists 'content loss' as a 'Critical' issue.
New hope dance recovery! I dont know how long it will stay attached.. but i have my Huddles EZ Animator Deluxe restored WITH DANCES. Here's what i did..
First thing i did was to submit a ticket... Second thing was to come here and leave the above message and reopen the issue passed off as "user error". TWO WEEKS after the first ticket was submitted.. i submitted a second one...and after no response in 4 days from that either, I followed the advice above about trying the LIVE CHAT option. I hooked up with someone who happened to know what i was talking about.. referred him/her to this page and the previous tickets... Izzy Linden (M or F? i forgot to ask!) told me how to "DEEP CLEAR" my cache, told me which files and where to delete on my machine, then he/she ran some sort of "magic procedure' that took about an HOUR while i was to wait OFFLINE.. She IM'd me the "please login now" and i came in and checked inventory.. and there was a Huddles with perms as No Copy.. which of course it would have to be with my Sine Wave dances in there. I opened it.. and there they were!! I immediately started dancing :) He/She mentioned to me that the developers are aware of this thread and the problem and are working on a fix for it. I suggested that she come to this thread and contact and run this magic procedure for everyone listed here.. but the recommendation is still for individuals to "submit a ticket." Meanwhile.. i'll just keep Huddles attached and in view, not add any more dances to it cause you have to detach it to do that.. and keep "watching" this thread for a Linden to say.. WE FIXED IT! :) Good luck everyone! Oh, P.S. the LIVE CHAT option didnt work for my IE.. and i keep it updated pretty current.. but it DID WORK in a FIREFOX browser. Thank you Webby for the info about that, and also.. thank you to each person who has come to vote for the fix for this issue. (Hiya Lindens!) I'm hopeful a fix will be coming soon, I'd love to get those new dances into a new hud and get back to filming again!
Good luck to each person still waiting for correction on their own loss I love a Linden!
*dances around her house with all her restored dances* Yay! To add some useful information, ask them to run the inventory restore process that takes up to an hour. You need to be logged off at the time. I was also told that they were looking at everyone who had commented on this JIRA, perhaps they are working on yours as I type :) My huddles was there when I came back, sitting in the top level of my inventory, along with a few other bits and pieces I must of lost at some point. Yay! | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Bug
Reopened
Critical
[ ] I was attaching a hud when my other hud with animations-content (worth 22000LD!) disappeared.
