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Key: VWR-6104
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Critical Critical
Assignee: Unassigned
Reporter: Azadine Umarov
Votes: 1
Watchers: 2
Operations

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1. Second Life Viewer - VWR

Post-install of 8.3 ATI Drivers (VBO is enabled) client crashes with great frequency in 1.19.1(4) viewer; Other ATI Drivers (7.12 - 8.2) may also be implicated?

Created: 05/Apr/08 01:44 AM   Updated: 04/May/09 06:57 PM
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Component/s: Crashes, Graphics
Affects Version/s: 1.19.1.4
Fix Version/s: None

Environment:
Second Life 1.19.1 (4) Mar 28 2008 13:54:38 (Second Life Release Candidate)

CPU: Intel Pentium 4 Northwood (3049 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON 9700 PRO
OpenGL Version: 2.1.7412 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14194 (Mozilla GRE version 1.8.1.13_0000000000)
Viewer Digest: ac25c6e3-27a9-1803-2a18-aa375a450beb

ATI Driver Update filename:
8-3_xp32_dd_ccc_wdm_enu_59746.exe
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 Description  « Hide
TENTATIVELY MARKED FOR DEATH – THE ISSUES DESCRIBED MAY VERY WELL HAVE BEEN PURELY SIDE EFFECTS OF GRID-WIDE
CONNECTIVITY ISSUES STARTING ON 4 APR EXTENDING INTO 6 APR.

I finally installed what I believe were the latest ATI drivers (8.3? including OpenGL Version: 2.1.7412 Release) after 1.19.1(4) became the release viewer early on 4 April 2008.

I've filed this as affecting the 1.19.1.4 release since many other residents seemed to report similar problems as soon as 1.19.1(4) was being installed by those unwilling to participate in the RC process. If there is a material difference between the 1.19.1(4) release candidate (which I was using when these behaviors were seen) please edit/update this issue as most appropriate. For clarity's sake, I had been using 1.19.1(4) as a release candidate since very shortly after its release on Saturday, 29 Mar 08. (http://blog.secondlife.com/2008/03/29/new-release-candidate-viewer-1191-rc4-available/) For most of the time I've used this RC, and even in some of its earlier builds (from 1.19.1(2) onward let's say), especially preceding the roll-out of the new grid server code, this RC was remarkably stable under the 7.11 drivers I was using (though I did not try to turn VBO during that time). Syrupy response, yes, but more stable than other RCs or even Release versions in recent memory.

I had put off updating the ATI drivers for several months as the Jira reports, especially concerning the VBO artifacts, left much confusion as to whether any newer drivers were actually addressing VBO vertex artifacts seen and documented under VWR-3258 under issues linked as related. Discussion seemed to indicate that several updates to drivers were not addressing the problems – and, fwiw, I'd seen what seemed to be many related instability issues with the few other programs I use that rely on the OpenGL rendering system, most notably Starry Night, a sort of planetarium and telescope control program, which rarely runs more that a few hours with OpenGL enabled without a sudden and inconvenient crash, at least in the outdated versions I have.

I can state with reasonable certainly, reading back over these issues, especially the reporting on VWR-3258, that the ATI drivers I was using up until 4 Apr 08 were version 7.11.

Rationale for New Issue:

I'm filing this as a new issue, though I suspect it's related to several others, because, for one thing, I have yet to see the VBO artifacts themselves reappear so far while VBO has been turned on in this viewer, while running the v8.3 ATI driver set. All potentially related issues that I could spot (and that remain active issues as of this reporting) have been linked.

Observed:

Two crashes in fairly quick succession came about when I enabled VBO rendering in this viewer at around 1100hrs PDT, 4 Apr 08. Average time in world before crashing was about 20-30 minutes (estimated). However, since installing the 8.3 Catalyst ATI driver package, I have yet to see the vertex artifacts that I and other residents have documented in detail, (and that many residents have mentioned seeing in world) under other ATI drivers. In past reports and in my few follow-up tests under the older drivers, using any of the recent viewers, particularly releases since WindLight First Look viewers became prevalent, vertex artifacts usually appeared in my viewer almost as soon as I enabled OpenGL VBO.

Subsequent (third, fourth, fifth?) logins with VBO disabled allowed me to remain connected to the grid with only one further crash (and while also streaming audio to in world parcels via the WinAmp SHOUTcast plug-in) for about 5 uninterrupted hours. That crash took place some time after I had stopped streaming and had unloaded WinAmp and related programs. The single crash came at around 6 hours in world, and I was able to reconnect to the grid almost immediately, as the crash halted the SLCandidate process almost instantly, allowing a quick relog. The following session lasted around 3 to 5 hours and I was probably one of the last ones still connected to the grid when I logged out without incident at around 12:10am, PDT/SLT. Shortly thereafter the grid was shut down entirely to resolve top level routing issues mentioned in http://blog.secondlife.com/2008/04/04/logins-disabled-until-further-notice/

I have not tested in the 1.19.1(4) release itself, partly due to lack of time, and also working under the assumption there are no material differences between it and the RC I already have installed – and also selfishly wanting to keep 1.19.0.5 as a fall-back viewer should something make 1.19.1.4 untenable. And of course, given grid problems of Fri. 4 Apr 08, this may all merely be wildly hopeful speculation on my part that some part of the seemingly widespread crashiness in 1.19.1.4 is due to either outdated ATI drivers, or some persistent bug that only gets nasty when VBO and OpenGL are being used with the most current available ATI drivers.



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Azadine Umarov added a comment - 05/Apr/08 02:03 AM - edited
Suspected connection. Conjectural without further confirmation from others and more extensive testing to eliminate other causes, such as grid connectivity issues that may have coincided with the crashes reported here.

Also noted on closer reading of the issues I've linked to that most appear to have been reported in relation to ATI drivers up from version 7.12 to 8.2. I note that a newer OpenGL version (2.1.7412 Release) appears to be running under the 8.3 version. I'd noticed major framerate degradation over time, but had always associated mine with the rendering time needed when entering a new region, especially ones where large texture bundle might be loading, as in crowded locations with many avatars, each wearing high-prim-count attachments. But under 7.11 (and 8.3 with VBO disabled and graphics set to minimal settings) texture loading eventually tapered off and frame rates returned to levels not unbearable to function with.


Azadine Umarov added a comment - 05/Apr/08 02:21 AM - edited
Also noticed this (VWR-3947) for the first time after installing 8.3 video drivers. The topline menus seem to be the only part of the screen affected. Linked only because it might somehow relate to instability? FWIW, under the previous drivers, which I've confirmed were version 7.11, I had not noticed any such degradation of the menus' typeface.

Azadine Umarov added a comment - 05/Apr/08 06:40 PM - edited
Update: as of this posting am crashing within minutes of login, with VBO disabled. Still suspect some kind of driver involvement, as that's the only significant change to my installation that I can recall between a time when 1.19.1(4) was running for up to 12 or 14 hours non-stop (using ATI 7.11 drivers) and the present situation with the 8.3 Catalyst package. Review of the Catalyst menus has revealed no obvious signs of a bad installation (though ATI did want me to register a second time, having apparently ignored the registration I obligingly made online after 8.3 installed). I give up for the night. Too much like work.

Insta-crash now also seems to affect 1.19.0 release viewer as well. Details:

Second Life 1.19.0 (5) Feb 28 2008 17:18:12 (Second Life Release)

CPU: Intel Pentium 4 Northwood (3049 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON 9700 PRO
OpenGL Version: 2.1.7412 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Viewer Digest: 6b1bac12-2a86-e1f2-aa5e-3108db5c8eeb

However, despite both 1.19.1(4) and 1.19.0(5) both crashing within minutes of login, I did find that I had a stable-ish session in the latest OnRez viewer. Very slow response, but I was in a busy club environment for most of this session. FWIW, the LL-made viewers and their crashes took place in the same region under similar conditions.

Here are the system details from the (ongoing) OnRez session that appear to be at least more stable than anything I've run into since logins were closed around 12am on 5 April 08:

OnRez 1.18.5.3 (1) Feb 12 2008 13:05:44 (Second Life OnRez)

You are at 272606.1, 256489.4, 22.8 in Romero located at sim988.agni.lindenlab.com (8.4.129.138:13005)
Second Life Server 1.20.0.83892

CPU: Intel Pentium 4 Northwood (3049 MHz)
Memory: 1023 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: RADEON 9700 PRO
OpenGL Version: 2.1.7412 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 86/147826 (0.1%)
Viewer Digest: f955e3df-570c-3422-6f47-999476d0b501


Azadine Umarov added a comment - 06/Apr/08 09:14 AM
I'm going to give this one a day or two before retiring it, as my lastest session in 1.19.1(4), even with VBO enabled, lasted at least 50 mins, and terminated normally. So all this oddness may have been entirely associated with the bizzare connectivity and server issues that began on Friday. I still think it bears investigation, though, given that considerably greater stability existed during this period of grid instability when I was forced to use the OnRez viewer if I wanted a session in which I could type more than a small paragraph before crashing.

Alexa Linden added a comment - 30/Jul/08 09:24 AM
Please try updating to the latest Release Candidate and let us know if this is still a problem