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Issue Details (XML | Word | Printable)

Key: VWR-6000
Type: Bug Bug
Status: Open Open
Priority: Major Major
Assignee: Unassigned
Reporter: Jerhevon Rubble
Votes: 2
Watchers: 2
Operations

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1. Second Life Viewer - VWR

Built-in browser fails to display content

Created: 03/Apr/08 01:27 AM   Updated: Friday 01:43 PM
Component/s: User Interface
Affects Version/s: 1.19.1.4
Fix Version/s: None

File Attachments: None
Image Attachments:

1. Failed_Browsers_001.jpg
(173 kb)
Environment:
Second Life 1.19.1 (4) Apr 2 2008 12:03:24 (Second Life Release)

You are at 172898.0, 293007.2, 24.9 in Livingtree located at sim2181.agni.lindenlab.com (216.82.16.186:13005)
Second Life Server 1.20.0.83892

CPU: Dual i386 (Unknown) (2400 MHz)
Memory: 2048 MB
OS Version: Darwin 9.2.2 Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386 i386
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce 8600M GT OpenGL Engine
OpenGL Version: 2.0 NVIDIA-1.5.24
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14145 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 556/152395 (0.4%)
Viewer Digest: 92099704-0ebc-4c6f-0916-223f535ad48f
Issue Links:
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 Description  « Hide
Elements that appear to need the built-in web browser such as Tools > Bug Reporting > Bug Reporting 101... or even Search > All display the Media Browser or the search interface as appropriate, but fail to render a web page. Instead just leaving a blank black box in the middle of the window.

This includes LSL Wiki links when trying to get help while editing a script.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Harleen Gretzky - 03/Apr/08 06:52 AM
It will appear this way until the page loads.

Jerhevon Rubble - 03/Apr/08 11:29 AM
Well to add a data point.
I opened Help > Second Life Help, that opened a Media Browser window. Minimized it, then restored it to normal and left it open for an hour. It remained black the entire time. Closed it.
Then to try and rule out minimizing it. I opened Help > Official Linden Blog.. and left that open for half an hour.

These windows remained black and content-less for the entire time. Upon hitting Open in My Web browser, they opened up in my default web browser in a reasonable time. But never showed any signs of content within SL.

Cotytto Bonetto - 08/May/08 12:11 AM
I have been having this problem for several weeks. When it first happened I figured the search site was probably just down temporarily. However I have not been able to get anything out of the in world browser since then.

I have used the new all search several times in the past with no problems, so I went back and tried it on the 1.19 viewer to see if that would help. It didn't work with that viewer either.

VWR-6764 is clearly the same problem. That is 3 of us now - all on Mac.


Second Life 1.20.6 (86925) May 6 2008 19:02:03 (Second Life Release Candidate)

You are at 265149.9, 235249.1, 247.5 in Hobak located at sim2787.agni.lindenlab.com (216.82.19.30:13000)
Second Life Server 1.21.1.86182

CPU: 4 x i386 (Unknown) (2660 MHz)
Memory: 1024 MB
OS Version: Darwin 8.11.1 Darwin Kernel Version 8.11.1: Wed Oct 10 18:23:28 PDT 2007; root:xnu-792.25.20~1/RELEASE_I386 i386
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce 7300 GT OpenGL Engine
OpenGL Version: 2.0 NVIDIA-1.4.56
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14985 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/2508 (0.0%)

Cotytto Bonetto - 08/May/08 01:23 AM
I re-installed the old 1.19.0.5 viewer and tried the All tab search in that and it worked fine. But it no longer works in 1.19.1 or any of the 1.20 RCs. I am not able to connect to any web content through the in-world browser.

Cotytto Bonetto - 08/May/08 04:05 PM
I asked around today and talked to two other Mac users. The first one was having the same problem. all they got was a blank black window. The second one had no problem at all with the all tab in the search. said they got pictures and links. They were using version 1.19.1

So at least now we know it can work on a Mac. Now I just have to figure out why it doesn't work on my Mac. I have also chatted about this with a few PC users and haven't found any problems there yet. What I am finding so far is that most people don't know yet that there is an in world browser so if it is broken it may take quite a while to discover it.

Cotytto Bonetto - 08/May/08 09:24 PM
I searched through the forums and didn't find any posts in there about the inworls browser not working. So I went to the knowledge base. I started with the page on Mac performance tips. They recommend NOT to run the Mac full screen. I have always run it full screen because the native resolution on my cinema display is 1920x1200. That is pretty extreme for animated 3D. I get much better performance without much loss of quality at 960x600 full screen.

But this made me wonder if this might have some connection to the problem with the browser. So I logged in with the viewer running in a window and the in world browser is working just fine. In fact I am writing this comment through the inworld browser right now.

This would also explain how this one could have slipped by. The testers would most likely follow the knowledge base reccomendation to run in a window.

But to put it bluntly...if I am running in a window I don't need the inworld browser now do i? The main reason I wanted it so badly was that I was running full screen which put my regular browser out of reach. So I still consider this a major issue with no work around. Running in a window isn't a work around because that defeats the whole purpose of the inworld browser. (i'm kinda giggling here <g>)

What I am looking for is some suggestion of possible individual settings that might fix this problem. This just seems like one of those things that could be fixed by some obscure networking setting. I will go back to the knowledge base and do some more reading.

Eristic Strangelove - 09/May/08 08:11 AM
Yup, I can pretty much confirm Cotytto Bonetto's findings (good work!) - the inworld browser and new Search pane start working for me again if i login to windowed mode.

However if i login to fullscreen mode and then switch to windowed it does NOT work. Login to windowed mode and then switch to fullscreen and it DOES continue working. So it does seem to be connected with login directly to fullscreen.

As Cotytto says, this makes no real sense, who needs the inworld browser in windowed mode? Additionally, whatever the Knowledge Base (i'm kinda giggling here) says windowed mode on Mac is a bugfest (for me). Textures can get scrambled, object occlusion starts to fail, my avatar puts on tights or turns completely black (without my asking!) and various other problems appear. Fullscreen mode is much more stable for me and gets better performance even at higher res' - remember the Mac is then not having to render the desktop or any other app's windows (plus u can also reduce SL's res' in fullscreen if necessary).

As a workaround I could startup in windowed mode (to fix the browser issue) and then switch to fullscreen but that (for me) makes SL very unstable and it inevitably crashes a short time later. Altogether, not the best time to be an SL user really, huh? :-)



Cotytto Bonetto - 09/May/08 01:43 PM
Log file is showing the request for the search page URL in both full screen and window mode. That is all I have been able to determine from the logs. I am boosting the priority on this to Major due to impairment of function. I think a lot more people will start noticing this once the inworld browser function actually becomes widely known. Don't forget to vote on this bug if it effects you.

from my log file in full screen mode:

2008-05-09T20:06:54Z INFO: navigateToDefaultPage: default url: http://secondlife.com/app/search/index.php?lang=en-us&m=Y&t=N&region=xxxxx&x=xxx&y=xxx&z=xxx&session=8eaed62c-648e-49ea-8cca-af28bd2e400b