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Issue Details (XML | Word | Printable)

Key: VWR-5924
Type: Bug Bug
Status: Resolved Resolved
Resolution: Fixed
Priority: Critical Critical
Assignee: WorkingOnIt Linden
Reporter: sweet valentine
Votes: 24
Watchers: 3
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1. Second Life Viewer - VWR

STALE MONEY TRANSFERS DAILY OCCURRANCE

Created: 29/Mar/08 07:14 PM   Updated: 28/Sep/09 06:57 PM
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Component/s: Linden Dollars (L$)
Affects Version/s: None
Fix Version/s: None

Issue Links:
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Linden Lab Issue ID: DEV-12950


 Description  « Hide
STALE MONEY TRANSFERS EVERY DAY FOR 2 MONTHS AT LEAST!
i cannot believe this issue is not 1st priority
this has been happening for months now and every damn day for the past 2 weeks
i get reports daily from customers not recieving items they purchase i have reported this a thousand times over live help
blog says its resolved then it happens again and again and again and again and never gets FIXED
i know this has been reported by many customers because i make them file a bug report everytime a transaction fails
PLEASE MAKE THIS ISSUE PRIORITY ONE
BUSINESSES ARE LOSING MONEY AND CUSTOMERS EVERYDAY WITH THIS ISSUE!!

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Ginger Stine added a comment - 31/Mar/08 12:35 PM
I just got a Stale money error along with Datasever error. HELP

eltee Statosky made changes - 31/Mar/08 04:11 PM
Field Original Value New Value
Link This issue duplicates SVC-1487 [ SVC-1487 ]
lindenrobot made changes - 01/Apr/08 10:58 AM
Linden Lab Issue ID DEV-12950
aric linden added a comment - 01/Apr/08 11:00 AM
Imported 2008-04-01

aric linden made changes - 01/Apr/08 11:00 AM
Assignee WorkingOnIt Linden [ WorkingOnIt Linden ]
Aargle Zymurgy added a comment - 12/Apr/08 07:13 AM
Rather than give another "amen" to the report, I'll try to provide something concrete to help fix the problem.

A couple days ago, I got a complaint from a customer who spent over L$20,000 on one of my venders. Initially I thought it was someone trying a con, because when he showed me his transaction log, the timestamp was from a point about 8 hours into the future (and about 17 hours after the alleged transaction). On a whim, I downloaded about a week worth of transactions and searched the specific TN. To my surprise, it was in there. I had received a payment from someone else a few days before (and I don't remember if the dollar amount was the same, though, I suppose I could repeat the process and find out). Since the person had venders of his own, I had him check his TN sequence in his own log. He had several transactions in a row that were numerically out of sequence. Example:

842358829
842356340
817330281 <<--- old number
842354212
842351776

Possibly the buyer pays a vender, but rather than a new TN being created, an old one gets used. The buyer loses his money and the seller never gets it because that transaction is already completed. And, of course, no money event triggered to the vender.

As a commentary on this problem, though, I'm a bit surprised this isn't one of the one or two highest priorities. As one friend put it about the fuss over windlight, "people aren't too likely to remember a pretty sunset in SL, but they WILL remember losing L$50,000." And not only is this a pain for residents, this also moves what has to be a lot of people to the support pages to try to get their money back, and that's a burden for customer support. Either that, or they think they've been robbed, so they file an AR and then the g-team gets them.


athena sterling added a comment - 24/Apr/08 12:38 PM
/signed

miss hera made changes - 15/Jul/08 09:22 AM
Link This issue duplicates MISC-571 [ MISC-571 ]
Gordon Wendt made changes - 07/Sep/08 09:01 PM
Priority Showstopper [ 1 ] Critical [ 2 ]
Sue Linden made changes - 13/Nov/08 11:03 AM
Workflow jira-2007-12-22a [ 53868 ] jira-2008-11-14 [ 63144 ]
Sue Linden made changes - 13/Nov/08 11:22 AM
Workflow jira-2007-12-22a [ 63144 ] jira-2008-11-14 [ 69537 ]
Sue Linden made changes - 13/Nov/08 04:39 PM
Workflow jira-2008-11-14 [ 69537 ] jira-2008-11-14a [ 89806 ]
Sue Linden made changes - 13/Nov/08 04:59 PM
Workflow jira-2008-11-14 [ 89806 ] jira-2008-11-14a [ 96877 ]
Sue Linden made changes - 13/Nov/08 05:07 PM
Workflow jira-2008-11-14 [ 96877 ] jira-2008-11-14a [ 99685 ]
Sue Linden made changes - 13/Nov/08 05:18 PM
Workflow jira-2008-11-14 [ 99685 ] jira-2008-11-14a [ 103688 ]
Sue Linden made changes - 13/Nov/08 05:39 PM
Workflow jira-2008-11-14 [ 103688 ] jira-2008-11-14a [ 111826 ]
Sue Linden made changes - 13/Nov/08 06:02 PM
Workflow jira-2008-11-14 [ 111826 ] jira-2008-11-14a [ 119658 ]
Sue Linden made changes - 13/Nov/08 06:18 PM
Workflow jira-2008-11-14 [ 119658 ] jira-2008-11-14a [ 125716 ]
Sue Linden made changes - 13/Nov/08 06:42 PM
Workflow jira-2008-11-14 [ 125716 ] jira-2008-11-14a [ 134694 ]
Sue Linden made changes - 13/Nov/08 06:58 PM
Workflow jira-2008-11-14 [ 134694 ] jira-2008-11-14a [ 141128 ]
Eowyn Horsley added a comment - 01/Jan/09 11:08 AM
I can confirm this happening on 27-DEC-2008 unrelated to vendors. A friend tried twice to send me money to kit myself out when we were in seperate regions. Then they tried when I teleported them to the very busy and tecture laden parcel of Gurly6 and it failed again. Then she went home and teleported me to home in the quiet region of Ichalon and the transfer went through straight away when were in the same region (and parcel).

Which Linden added a comment - 28/Sep/09 06:57 PM
We've done a lot of backend work to reduce incidence of this message over the past 10 months. Looking at the logs, this particular error doesn't appear to be happening very much any more.

If you observe L$ service problems like this in the future, please open a SVC jira for it (technically someone should move this one into the SVC project but I don't have the JIRA-fu to achieve that myself).


Which Linden made changes - 28/Sep/09 06:57 PM
Status Open [ 1 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]