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aric linden added a comment - 01/Apr/08 11:13 AM
Imported on 2008-04-01 - rascal, have you considered updating your hardware? G4's are sort of antiquated at this point. Also, which version of Mac OSX are you running?
10.4.11 Tiger, all the latest updates and upgrades that can be done for this computer.
I can not at this time afford a blazing fast computer. nor can the graphics card or driver be upgraded Due to computers design. I am not having this issue with the main viewer. Or dazzle, just the normal occasional freeze or hang. I should note that one of your earlier versions of wind-light First look had no lag, or freeze or hanging issues with my computer. it worked almost perfectly. but then it was upgraded with feature fixes and it was once again laggy, low FPS, memory leaks, same as what seems to be happening now. it seems that very briefly you guys managed to fix many of the performance/graphics issues before they reared their ugly heads again. The issues with performance and stability are no different then the issues every one els has, only because of my computer specs people auto maticaly assume the problem is my computer. My computer doesn't seem to have to much of a problem running the main viewer and Dazzle first look, but seems to have more of an issue running the RC viewers with respect to performance. Rascal,
I understand and sympathize. We're investigating this internally. Given that the hardware isn't supported by the manufacturer anymore, we might be limited in our ability to resolve this issue fully. But, we're hoping. We'll do our best. aric Hey, did you try to set the slider in your (custom) graphics preferences (hardware options) to 32 instead of the default 64 there (Texture Memory)? Maybe it helps, helped me a lot, but I have more VRAM than you. Please let me know...
Good Luck! No it doesn't help much.
some times it helps but most of the time little difference. I'm having the same problems again with RC 1.20.1 (84760) the first RC 1.20.0 was great, fewer memory leaks, increased fps, it worked great, now the new release RC 1.20.1 (84760) same problems as before, decreased FPS, decreased stability, hangs and freezes when trying to load textures, and now crashed when it freezes and hangs. Increased lag, more memory leaks. Increased texture latency. Thanks Rascal. We're still poking at this internally. The logs help.
aric I'm having a similar problem with this setup:
CPU: Intel Pentium 4 (Unknown model) (3199 MHz) The 1.19.1 release version works fine on the same hardware. RC 1.20.2 (85278) is even worse. Constant hangs and freezing, crashes and unexpected quits.
In my opinion, the RC has been getting more and more unstable with every update. I have included more logs with the most recent log in attempts and crashes. The main viewer is the only one that works properly. Rascal,
I'm sorry to say that we couldn't reproduce this internally on a machine similar in spec to yours (worse video card even). It's suggested that you might have network or connectivity problems. I know that seems unlikely, but it's the best we can do. I apologize. WEll I'v checked with the net work provider three times, had connections replaced twice, had my internet speed upgraded to high speed, Evan did computer scans, maint and checks.
I'v done every thing short of buying one of the few systems SL actualy seems to work perfectly on. Since many of the people having similar issues here do not seem to believe in reporting them here in Jira, the tru extent of each issues ois not acuratly known nor is it possible under the curcum stances to get an accurate count of how mant people are having issues. the actual numbers of SL residences having the issues reported in Jira is much higher then is being reported. It is for that reason that i'v re-opend the issue. Aric and all the Lindens who tried to resolve this isue, thank you for trying.
Thanks Rascal. I really appreciate your moderate tone as we work through this. You rawk!!!! One suggestion, if you know the other folks with this issue, having them comment here and provide updates on hardware or anything else that might provide us a pointer would be a big help.
and again, thanks for the engaged, conversational tone. It really makes a difference. aric I've been having the same issue with this RC line, but i"ve never had to force quit. My system hangs completely for a moment only to resume.
I'm using Windows Vista, but this problem occurred when using XP Second Life 1.20.6 (86925) May 6 2008 20:43:54 (Second Life Release Candidate) You are at 261719.0, 256687.1, 525.5 in Skiddaw located at sim5390.agni.lindenlab.com (8.2.33.137:13001) CPU: AMD (Unknown model) (2211 MHz) I also have this same exact sounding problem with the latest RC. My system specs are as follows:
[EDIT:] I'm running on the current line of the Macbook Pro. CPU: Dual i386 (Unknown) (2500 MHz) It hangs at random points and about 6/10 times it will come back after a few seconds (sometimes up to like 30 seconds). The other 4/10 times it will lock up and never return and I won't even be able to force quit. My system wouldn't register the commands to pull up the Force quit option and the mouse no longer responds. I appreciate you guys trying to help the problem, just wanted to let you know that he's not the only one out there with this. If you have any further questions, please ask Hi, I have this problem, and many others, on this system:
CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2593 MHz) Problems include: freezing after teleporting (randomly and regularly), walking off into the distance forever, not being able to move when I log in, and today my avatar started being invisible. I just got an internship working in SL, and will have to turn it down because I can't reliably be there. Very very very sad about it. I'm seeing this issue as well, it definitely seems to be when avatars are in the scene, and almost always other people's avatars (when it's just my avvy I see no issue). This seems to suggest it's not a particular feature prim-wise as my avatar has a bit of everything; shiny, glow, flexi etc.
My original thoughts were that it may be avatar impostor related, since there is already a corruption issue with it, and it's the only thing unique to other people's avatars, however, switching that feature off does not appear to help. To this end I'm inclined to believe it may be one of two things:
The annoying thing is that these freezes are system-wide for me, when SL freezes, EVERYTHING freezes. It's very frustrating. But it's definitely only when avatars are in the scene for me, as moving my camera to an uninhabited part of the sim stops the freezes from occurring. Here are my specs: Second Life 1.20.9 (88980) Jun 3 2008 20:29:29 (Second Life Release Candidate) You are at 277652.2, 289408.3, 606.9 in FurNation Fusion located at sim3764.agni.lindenlab.com (216.82.22.245:13001) CPU: 8 x i386 (Unknown) (3200 MHz) This seems to still be an issue with RC10 After about 20 or 30 minutes of running it locks up not only my Viewer but my system as well. It locked me up this morning And could not pull up task manager to save it. My system rebooted it self. Previous versions same thing.. Has made my motherboard beep uncontrollably until i reboot PC
Second Life 1.20.10 (89467) Jun 10 2008 18:17:42 (Second Life Release Candidate) CPU: AMD (Unknown model) (2210 MHz) I just updated my Geforce grapphics drivers to Version: 175.16
Release Date: May 16, 2008 Operating System: Windows XP, Windows XP Media Center Edition No more lock ups and has run for 2 hours without a problem. However the water is all black . Surrounding void space of island water is fine. anything on region is black System info below Second Life 1.20.10 (89467) Jun 10 2008 18:17:42 (Second Life Release Candidate) You are at 193073.2, 291520.7, 32.9 in Sweethearts located at sim4655.agni.lindenlab.com (63.210.159.51:13000) CPU: AMD (Unknown model) (2210 MHz) updated to reflect recurring issues in RC 12
I am experiencing this issue with the fetching of items in my inventory, also if i receive an item or open my map it freezes and i have to do a forced-quit.
windows xp Same problem, locking up to point I can't move or type then eventually crash. Relogging fixes. Worse in busy SIM's but happens at a SIM with only 10 avs on entire SIM it sometimes. Happening since early August.
Second Life 1.20.15 (92456) Jul 18 2008 10:58:42 (Second Life Release) You are at 264877.1, 237420.2, 46.7 in Noonkkot located at sim5656.agni.lindenlab.com (8.2.34.212:13002) CPU: Intel Pentium 4 Northwood (2211 MHz) This problem occurs with the RC viewers and the latest official viewer.
It starts to happen after a while you are logged in, mostly at sims with lots of objects and/or avatars. Prior to it, or maybe at the same time, avatars start to flash and turn transparent and visible again. Turning off and back on VBO under hardware setting solves the problem for a short time when it starts to begin. The freezes depend very much on in what direction your camera is pointed. If you turn 360° you freeze and get stuck always at the same points of view, so it depends on certain objects which are to render there. Draw distance doesn't matter, it happens with having it set to 64m or 300m. No change in the freezes. Sometimes the freezes lock up the computer too, stopping Winamp from playing. Another sign is that actions you take inworld also freeze the viewer. You right click something or a friend comes online and the viewer freezes. If you started walking just before it happens, you'll end up in a wall or the ocean, depending where you walked at. Good place for reproducing this is the club "5th Element" at GOL(its in the showcase and easy to find). Just stand there and look at the crowd with decent framerates, but after a short while Avatars start to flash and the framerate drops. Moving your camera now will freeze the viewer and its almost impossible to turn it away from the crowd, which is stopping the freezes. Looking at the crowd freezes and lag, turning away smooth framerates. Turning VBO off and on solves this for like a minute then it starts again. The freezes get only slightly better by this. Screen resolution or graphic settings doesn't affect the freezes. My specs: CPU: AMD (Unknown model) (3000 MHz) I am having a freeze/crash problem with my new iMac running the following:
imac 8,1 Intel core 2 due 3.06 ghz proc 4 gbs ram NVIDIA GeForce 8800 GS 1.20.16 viewer It's running the latest version of OSX10.5. So everything is spanking new and updated. The screen will freeze intermittantly, then often resume. The freezes will last from a few seconds to 5 minutes or so but I will usually end up forcing quit if it goes on longer. This seems to happen more when the avatar is engaged in animations. Sometimes the freeze affects the whole computer and the mouse freezes too. I am experiencing this problem, and it is making SL unusable for me.
My system: (made by Velocity Micro) Vista 32 bit I bought this system specifically to run sl! It meets the recommended system guidelines. Tried different ATI driver versions (one that came with system?, 8.6, and 8.8) with no luck. Typical scenario is the entire system freezes and will not respond to anything – must force power off. Got a copy of GPU-Z software for monitoring graphics card performance. It shows the temp running sometimes as high as 56 degrees celcius. Not sure what temp range is acceptable for the card. As others said, setting graphic prefs low does not seem to help much. Is it possible for me to go to a version of sl that doesn't have this issue (or not as often)? How would I get old versions? Oh, by the way... the same viewer actually runs without freezing or crashing on my ancient Toshiba Satellite laptop. 1.2 GHz celeron with God knows what for a video card. Performance is pathetic, but it does not crash. That runs XP Home SP2, probably with a very old version of DirectX. I am having similar problems with this version, on both XP Pro SP3 and Vista 64x SP1. The .19 version worked wonderfully and I would appreciate us being able to continue to use it until the issues with 20 are resolved.
The viewer will hang my PC and force me to reboot the machine after 5-20 minutes of use each time. I have sent the logs every time this crashes. I have updated my graphics card drivers, motherboard drivers and all other drivers I can think of several times over the last two weeks but nothing appears to have helped the problem. I am now purchasing a newer graphics card in the hope that this helps. Current Spec is as follows: Time of this report: 10/21/2008, 21:08:23 Display Devices Rascalle,
This report is linked to the 1.20 Release Candidate viewer. Can you update the "Affects Version/s" if this is still an issue for the latest (RC) viewers? I've been having the same problem for about a month now – with the main viewer, with the RC, and also with OnRez viewer. Matters not if I am alone in a sim or around other avs, in texture heavy areas or in an openspace.
SL worked fine on this computer for almost 2 years, froze up one night after several hours inworld with no problems, had to power down my machine to escape the crash, and I've never been able to log in for more than just a couple minutes ever since. I have (or more like HAD) several stores that I've worked my tail off to build and promote, and own land inworld that I will be losing soon and no one seems to have any answers for me, other than "uninstall and reinstall the viewer," which has not helped at all. I have updated all drivers, installed all Windows updates, done every scan I can think of and have borrowed a friends computer to see if it could be my connection (Verizon FIOS - high speed fiber optic connection). I had not downloaded anything or changed any settings prior to this problem - hadn't even updated my video drivers since I installed a new vid card almost two years ago. How can a system run SL with no problems AT ALL one minute, then stop being able to run it at all the very next minute with no changes made to the system? I've uploaded crash logs consistently since this problem started, done everything LL has asked me to do. I'm heartbroken that all the work I've done to grow my business in world, plus build my home and store over the last two years is going to be gone, and very soon if this problem cannot be resolved. Every other program I use is running perfectly. HELP! Time of this report: 1/5/2009, 18:38:03 Display Devices Please try the latest RC Viewer which can be downloaded from here Release Candidate Test Viewers
Also, please see these articles in Knowledge Base How can I improve performance ? How do I check for packet loss (network lag)? For account-specific help please post a Ticket with Support Thank you : ) Thanks for your input, Ella - I tried the new RC but still have the same hard crash issue within a couple minutes of logging on, and have tried all the things suggested in your post with no improvement. I started a ticket with support about a month ago. I have gotten three responses from them to date - mainly, the same things you just said, which I tried on like, day one of my problem. The usual response goes like this: MESSAGE FROM LL:Sorry for your problem and thank you for your ticket! We don't support wireless connections (even tho yours has worked for the last two years) and please uninstall the SL client and re-install it. Thanks so much. Please don't hesitate to ask if you have any questions! Problem status: Resolved
my ticket has been 'escalated' twice now, which just means it takes a week for them to tell me to turn off shaders and VBO, which I did on like, see above, day one of my problem. My computer meets or exceeds all of the system requirements for running SL and ran it just fine for almost two years before this problem started out of the blue. No other apps seem to be affected, and this hard crashing thing really sucks.... this system has been pretty stable for a long time even tho its really not a "power" machine, but there has to be a reason SL causes it to just freeze. Without sounding too paranoid – I've heard people venting about being able to mess with someone's computer via SL - and I'm wondering if that is actually possible or just someone blowing off steam? Are there scripts out there that can screw up your account/machine? if people can grab textures off your video card as I've read about in connection to content theft – whose to say that kind of hack couldn't mess with a video card? I see things like this in syslog after SL Windlight Client getting frozen:
Mar 2 00:26:24 localhost kernel[0]: NVChannel(OpenGL): Graphics channel timeout! Mar 1 15:18:58 localhost kernel[0]: NVDA(OpenGL): Channel exception! status = 0xffff info32 = 0x7 = Fifo: PTE Error Feb 28 22:07:54 localhost kernel[0]: NVDA(OpenGL): Channel exception! status = 0xffff info32 = 0xd = GR: SW Notify Error Modellname: iMac Hardware check says system is okay I have turned off shaders and VBO and with switching off particles it seems to last longer until crash. As this is happening with all windlight versions (including the Coolviewer with many bug fixes) one of the programmers should have a deeper look into the OpenGL usage inside SL Client. Sadly Barney gave up compiling BleedingEdge from Nicholaz - the mad patcher - for Mac... The only SL Client running fine on my Macs. Having this issue also.
SL 1.22.11 suddenly freezes and hangs, then goes non-responsive. Attempting to force quit by Task Manager does NOTHING. It will NOT turn off. Instead, it sticks around in memory, at the EXACT amount of memory it was using at the time of freeze up. It requires me to restart my computer in order to get rid of it. Please fix. *** Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release) CPU: Intel Core 2 Series Processor (2161 MHz) libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3 Having issues with the attach screenshot doohikie, so attaching them this way. This shows the whited out window, stuck – for some reason, it reverted from showing where I was, to showing my login screen. This happens a lot when I freeze/hang: it shows a screen from earlier in the session.
Also included is a still of my task manager, showing the amount of memory it was using, and the fact it was STILL in task manager, even despite trying to shut it off via there. I'm having this problem also, but only whenever I quit SL and restart it, either immediately or at a later time. I get all sorts of major freezes or it just stops responding. If I reboot and then start SL again it works fine. But once I quit the viewer and restart the viewer, it hangs.
On my CPU monitoring it shows both processors maxed out when this is happening. So I go in and change the affinity for SL nightly release to run on just one processor and the freezing stops.... What gives with that? Thought it look like the second core is still running at 100%, the first core isn't maxed out all the time. Second Life 1.23.3 (122084) May 28 2009 21:01:25 (Second Life Public Nightly) Built with MSVC version 1400 You are at 223067.8, 277438.6, 23.4 in Melioria located at sim5201.agni.lindenlab.com (216.82.48.202:13002) CPU: AMD (Unknown model) (2310 MHz) libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3 ***PLEASE FIX THIS CONSTANT CRASHING!!!! I downloaded the Release Candidate 1.23 update and now everytime I log on the viewer freezes and tries to crash. Needless to say this is EXTREMELY frustrating!
Yes, many of us are haveing this prolbem, I just noticed this JIRA now, so I am voteing on it and commenting too.
Freezes and crashes are happening all the time, I notice most freezes are happening when using certian functions. There seems to be halt viewer and wait for server reply going on, the prolbem is there is a huge delay in getting a reply from a server ( causeing your viewer to stay frozen ) or even worse ( a timeout due to no reply resulting in a crash ). For example, if you are a region owner and you try to get the top scripts or refresh the top scripts, there is a huge delay in getting the response from the server, while you are waiting for the response, your viewer stays frozen. This is true with many other services, ESPECIALLY when you try to return a script from the top scripts list !!! It takes FOREVER for the response your viewer stays frozen for an insane amount of time. Some crashes are when you try to use one of the services ( like accessing some land settings/changes in the about land menu, the viewer crashes. I have the 2 network computers in my taskbar they show the activity both up and down to my computer, i can see when I try to access something and as soon as I do I see no response from the sl network side, instead of both computers staying lit, one goes dark and the viewer stays frozen till the dark computer icon becomes lighted again, showing activity again. Normally both computer icons are constantly lit, and all is just fine. Here is my system information: Second Life 1.23.4 (123908) Jun 11 2009 15:16:56 (Second Life Release) Sporadic random crashes of viewer. I updated my Nvidia driver and thought that had fixed it, but I crashed again tonight. Error messages: Nvidia OpenGL Driver has experienced too many errors and cannot recover. Windows Error message: The NV4_display driver has stopped working normally.....
Second Life 1.23.5 (136262) Oct 14 2009 12:08:26 (Second Life Release) Built with MSVC version 1400 CPU: Intel Core 2 Series Processor (2128 MHz) libcurl Version: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3 Something that happened in the last few months resolved this problem for me. It would likely be either a new version of Second Life or possibly the fact that I upgraded to SP2 of Vista (32-bit). It worked with Vista SP2, and then I upgraded to Windows 7 and it still works.
I had written off Second Life for months due to this problem!! When I tried it again recently it works consistently now. My system vitals: VisionTek graphics card with Radeon 3750 chipset. Core 2 Duo E8500 at 3.16GHz. 3GB of DDR2 800MHz memory. Windows 7 Home Premium 32-bit. |
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Bug
Reopened
Showstopper
Serious viewer freezes and hangs requiring force quits
Thank you.