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Issue Details (XML | Word | Printable)

Key: VWR-5813
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Showstopper Showstopper
Assignee: WorkingOnIt Linden
Reporter: Jay Shinobu
Votes: 8
Watchers: 2
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1. Second Life Viewer - VWR

(Updated: 9th April 2008) Second Life Slows Up (Frame Rate Drops (FPS) to 0.5 and below) -> More ATI Driver Fun

Created: 23/Mar/08 07:13 AM   Updated: 25/Dec/08 12:45 PM
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Component/s: Crashes
Affects Version/s: 1.19.1.4
Fix Version/s: None

File Attachments: 1. Zip Archive Second Life Crash Data.zip (30 kB)
2. File windlight_001.bmp (3.53 MB)

Environment:
UPDATED:!!!!!!

Second Life 1.19.1 (4) Apr 2 2008 11:59:37 (Second Life Release)

You are at 273346.2, 261389.2, 21.3 in Somewhere in Time located at sim2840.agni.lindenlab.com (216.82.19.83:13005)
Second Life Server 1.20.0.83683

CPU: AMD (Unknown model) (1790 MHz)
Memory: 959 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI RADEON XPRESS 200 Series
OpenGL Version: 2.1.7412 Release
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14137 (Mozilla GRE version 1.8.1.13_0000000000)
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Linden Lab Issue ID: DEV-12525


 Description  « Hide
Geez just when i thought i got it to work after Earlier Problems with latest ATI drivers.

Everything was working fine with latest ATI 8.3 Display Driver. and this release candidate. I took somone beautiful photos in Windlight on maxed out graphic settings. (one of which i attached below as proof . Frame Rate (FPS) client side was double compared to using ATI 7.11 Drivers and this Release Candidate. My avatar no longer crashed when turning 720 degrees and it was fine.

Then i thought i would chance it and I installed catalyst control center. BIG MISTAKE!!!!!!!!!!!!!

Second Life began to freeze up to a crawl. I mean slow down from say 12 FPS (Client Side) in a high prim area to 0.5 !!!!!!!!!!!!!!!!!

Okay i thought fine. I just uninstall the Catalyst control center. Nope the bug continued to much of my horror. Now using the 8.3 ATI display drivers for my system Second Life is unusable again and now im annoyed.

I have to go back using 7.11 ATI Display Drivers. Which gives me slower frame rate but doesn't crash.

I tried system restore and cannot restore it to before I installed the catalyst control center so I am extremely annoyed and warn anyone not to install cataylst control center if SL works for you.

Attached is a ZIP file of the logs, settings and info i found in the Log folder and a nice screen shot to prove I got windlight working on my machine at least for a day to prove that isn't my imagination.

The system info is included both in the ZIp file and above before i reinstall old display drivers. I tried to give as much info as possible so you have something to go on.

Hope it helps,

Jay Shinobu

Update: 29th March 2008 - 13:34:

I tested the latest release candidate 1.19.1(4) and catatalyst ATI control center version 8.3. I read through a tweaking guide online to and double checked my settings to make sure the catalyst control center wasn't over riding any Second Life settings. Just to make sure and again i had the same problem where I got all the windlight looks with nice clouds an reflecting water but then the frame rate crashed to 0.5 FPS and stayed there. Making SL freeze up and become unstable. I made sure nothing was being overided settings wise by something like the cataylist AI settings.

On the upside using the latest 8.3 Catalyst drivers and the current released viewer 1.19.0.5 makes me have a nice improved frame rate without any issues so far like Windlight releated ones.

I wish i could send you this PC by FEDEX, if you bought me a new one so you could test it and get it working with ATI graphic cards properly so that more people could enjoy the new windlight Features with ATI graphics cards.

Update 2nd April 2008 04.46pm SL Time:

Found exact same bug in todays new 1.9.1(4) Viewer Release.

I just teleported to location above in the system enviroment

Watched frame go from a steady 10 FPS in a laggy/high prim area >> Went made coffee >>> Came back and viewer was at 0.5 FPS!!!! Yet again using latest 8.3 ATI display drivers. And just cause i want to keep remininding you I get double the frame and shiny clouds using the 8.3 ATI catalyst drivers like 50 % increase client side in FPS with low settings compared to 7.11 where i don't get shiny coulds with atmospheric rendering and just to annoy me even more i can't update the graphics card in pc cause it is integrated into the motherboard and card i have lying around (an Nvidia something) doesn't fit.

/me goes and reinstalls old drivers again

Update 9th April (As posted in a comment i made below)

ok, i managed to fix the bug that was happening to me. Ok I am defiently not saying this is the case for all problems just the problem i had with SL freezing up after 3 mins and crashing to 0.5 FPS with the latest ATI 8.3 Drivers.

To me to fix it was in graphics >>> goto HardWare options >> and set texture memory(me thinks) to lowest 32MB and that made it run for me. Increasing it all the way back up to 512mb cause the bug to reproduce. (my graphics card is 256mb lol)

Again this is just me finding this out and it fixed the bug i reproduced above and it was so simple i feel like ********* for doing it now and hope this may help some people but i know it wasn't just me finding this out. i see a lot of ATI cards that have reported problems here.

BUT........................................

if a graphics card only has 256mb or memory/whatever and it the slider allows it be increased to double that amount = veiwer freezing/slowing up after a few minutes.

In the pre windlight veiwers you could not select a memory option that was bigger than your grahics card capacity.

So if your card is only 256mb you could only set a max size of up to 256mb not say 512 or 1024.

That would be like trying to fit a Terra Byte onto a 256mb USB thumb drive. It could not cope with so much storage before crashing (thats if it didn't explode first)

Lastly.................................

I have hesations bout setting this bug report to solution provided cause people are still going to have problems unless something isn't hard coded into the viewer to stop the graphics card physcal memory being overloaded in cases like mine.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Wolt Amat added a comment - 24/Mar/08 07:08 AM
When I ran Windlight on ATI Catalyst 7.11 with 6.14 drivers, a very large number of the "sight" triangles were colored in rather than invisible, as if all the 3D calculations for my current view were being shown.

Not on Windlight but on 1.18.5 I get down to frame rates less than 1 per second.


aric linden added a comment - 25/Mar/08 11:12 AM
Imported 2008-03-25

Catten Carter added a comment - 30/Mar/08 12:05 PM
Happens here 7.12 (omega) in RC4. With everything set to low I don't even reach 2fps where I get 20 at least in non RC

Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Mobility Radeon X1600 (Omega 3.8.442)
OpenGL Version: 2.1.7169 Release

Nothing is set to override - actually settings are lower in RC4 cause of the avatar imposters, so I should get even higher framerates there


Sariel Villota added a comment - 31/Mar/08 07:11 PM
CPU: Intel Pentium 4
Memory: 1.5GB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X300 SE PCIE
Catalyst® Version 08.3
OpenGL Version 6.14.10.7412
Catalyst® Control Center Version 2008.0225.2153.39091

Funnily enough, I got bit by this one. Updated from 7/12 to 8.3 and after about 2/3 minutes, the viewer slows to a crawl. 0.5/1fps in a quiet sim. CC-8.4 should be out soon though.


Azadine Umarov added a comment - 07/Apr/08 09:07 AM
Sounds familiar, particularly the slowdowns in framerate. Seems to be improving at the moment, though, without changes to drivers or a reinstall of 1.19.1(4).

Jay Shinobu added a comment - 08/Apr/08 11:51 PM - edited
ok, i managed to fix the bug that was happening to me. Ok I am defiently not saying this is the case for all problems just the problem i had with SL freezing up after 3 mins and crashing to 0.5 FPS with the latest ATI 8.3 Drivers.

To me to fix it was in graphics >>> goto HardWare options >> and set texture memory(me thinks) to lowest 32MB and that made it run for me. Increasing it all the way back up to 512mb cause the bug to reproduce. (my graphics card is 256mb lol)

Again this is just me finding this out and it fixed the bug i reproduced above and it was so simple i feel like ********* for doing it now and hope this may help some people but i know it wasn't just me finding this out. i see a lot of ATI cards that have reported problems here.

BUT........................................

if a graphics card only has 256mb or memory/whatever and it the slider allows it be increased to double that amount = veiwer freezing/slowing up after a few minutes.

In the pre windlight veiwers you could not select a memory option that was bigger than your grahics card capacity.

So if your card is only 256mb you could only set a max size of up to 256mb not say 512 or 1024.

That would be like trying to fit a Terra Byte onto a 256mb USB thumb drive. It could not cope with so much storage before crashing (thats if it didn't explode first)

Lastly.................................

I have hesations bout setting this bug report to solution provided cause people are still going to have problems unless something isn't hard coded into the viewer to stop the graphics card physcal memory being overloaded in cases like mine.


Jayden Scofield added a comment - 09/Apr/08 06:33 AM - edited
When I started using 1.19.1 (4) I had it set to 64 MB (half of my video card's 128 MB). So I think I can safely say lowering the texture memory wouldn't have resolved the issue for me.

I "resolved" it by installing the Catalyst 7.11 drivers from ATI. This version causes #VWR-1657 but I was able to work around that by physically moving my secondary monitor to the right of my primary monitor (and changing the settings in Windows XP accordingly).

Catalyst 7.12 (ATI & Omega) and 8.3 (ATI) caused FPS to drop to almost 0 after a few minutes. Catalyst 6.9 (Omega) caused 256-color banding when enabling Basic Shaders (see #VWR-3111).

If you're an active Second Life user I think you're better off with an nVidia video card these days...


Catten Carter added a comment - 15/Apr/08 03:16 PM
Just checked, and my 256 MB Ati graphics card was set to 512mb - lowering it to 256 has removed the slowdown here.

BigPapi Linden added a comment - 15/Oct/08 07:50 AM
I have a potential solution that I'd like you guys to try.

In addition to setting your texture memory slider to no more than half your graphics memory, In the driver settings (changed in the catalyst control panel) try disabling AA and / or Anisotropic Filtering. Does that make it better (or worse for that matter)?

Thanks for the info!