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Issue Details (XML | Word | Printable)

Key: VWR-5559
Type: Bug Bug
Status: Reopened Reopened
Priority: Critical Critical
Assignee: Unassigned
Reporter: Korgu Kidd
Votes: 7
Watchers: 6
Operations

If you were logged in you would be able to see more operations.
1. Second Life Viewer - VWR

Viewer crashes with ATI Radeon HD 3650 GPU

Created: 11/Mar/08 03:11 PM   Updated: 17/Sep/09 01:20 PM
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Component/s: Crashes
Affects Version/s: 1.19.1 Release Candidate, 1.21, 1.22 Release Candidate, 1.23
Fix Version/s: 1.19.1 Release Candidate

File Attachments: 1. File SecondLife.dmp (79 kB)
2. File SecondLife.dmp (51 kB)
 3. Text File SecondLife.log (230 kB)
4. Text File SecondLife.log (20 kB)
 5. Text File SecondLifeCrashReport.log (534 kB)
6. Text File SecondLifeCrashReport.log (234 kB)
 7. Text File SecondLifeCrashReport.log (159 kB)
 8. Text File SecondLifeException.log (202 kB)
9. Text File SecondLifeException.log (69 kB)
Environment: Windows XP Media Center Edition, ATI Driver 8.471.0.0 from 02/25/2008
Issue Links:
Relates

Last Triaged: 14/Sep/09 02:17 PM
Linden Lab Issue ID: DEV-39947


 Description  « Hide
SL crashes while logging in with the above graphics card.

 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
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Korgu Kidd added a comment - 12/Mar/08 05:35 AM
The problem occured when upgrading the system from Intel GMA.
It can be solved by deleting the settings.xml for the Release candidate and deleting the cache.

Korgu Kidd made changes - 12/Mar/08 05:36 AM
Field Original Value New Value
Status Open [ 1 ] Resolved [ 5 ]
Fix Version/s 1.19.1 Release Candidate [ 10270 ]
Resolution Fixed [ 1 ]
Sue Linden made changes - 13/Nov/08 11:20 AM
Workflow jira-2007-12-22a [ 53314 ] jira-2008-11-14 [ 69021 ]
Sue Linden made changes - 13/Nov/08 05:37 PM
Workflow jira-2008-11-14 [ 69021 ] jira-2008-11-14a [ 111159 ]
Sue Linden made changes - 13/Nov/08 06:03 PM
Workflow jira-2008-11-14 [ 111159 ] jira-2008-11-14a [ 120410 ]
Sue Linden made changes - 13/Nov/08 06:20 PM
Workflow jira-2008-11-14 [ 120410 ] jira-2008-11-14a [ 126268 ]
Sue Linden made changes - 13/Nov/08 06:43 PM
Workflow jira-2008-11-14 [ 126268 ] jira-2008-11-14a [ 135090 ]
[ Permlink | « Hide ]
Shiny Fride added a comment - 21/Nov/08 12:40 PM - edited
The same problem appeared at Windows Vista. Client crashes immediately when I start it.
Asus EAH3650. Asus videodriver v.8.520.0.0
SL viewer 1.21.6.99587

Shiny Fride made changes - 21/Nov/08 12:40 PM
Resolution Fixed [ 1 ]
Status Resolved [ 5 ] Reopened [ 4 ]
[ Permlink | « Hide ]
Tal Chernov added a comment - 22/Nov/08 09:04 AM
Same problem on my machine as well. I login and am in world for maybe 2 mins and I will crash. Not just SL crash but total machine shutdown. I also game on Call of Duty4 Multiplayer and Fable TLC, This problem is secluded to SL only. I have found that upon logging in...if I fly to 1000m where there is nothing to render..I can stay in world.
Windows XP Professional SP2 Build 2600
SAPPHIRE Radeon HD 3650 512MB 128-bit GDDR2 AGP 4X/8X HDCP
ATI Driver Packaging Version 8.541-080923a-070001E-AT
Catalyst® Version 08.10
Second Life 1.21.3 RC and Second Life 1.21.6 Main Viewer
AMD (Semptron 3100+) (2339 MHz)
2GB RAM

I upgraded my grphics card from a Sapphire Radeon 9550 256M 128-bit AGP 4X/8X because it wouldn't render sculpties.


Tal Chernov made changes - 22/Nov/08 11:20 AM
Link This issue is related to by VWR-10643 [ VWR-10643 ]
Shiny Fride made changes - 23/Nov/08 05:24 AM
Priority Normal [ 4 ] Major [ 3 ]
Shiny Fride made changes - 23/Nov/08 05:35 AM
Affects Version/s 1.21 [ 10370 ]
Priority Major [ 3 ] Critical [ 2 ]
Shiny Fride made changes - 23/Nov/08 05:36 AM
Comment [ Original post is about viewer v1.19.1 Release Candidate and the problem was resolved for that version of viewer and graphics driver (due to status before reopening). But for now the problem appeared again (see comments) ]
Shiny Fride made changes - 23/Nov/08 05:36 AM
Priority Critical [ 2 ] Major [ 3 ]
Shiny Fride made changes - 23/Nov/08 05:41 AM
Summary Viewer crashes after Login with ATI Radeon HD 3650 GPU Viewer crashes with ATI Radeon HD 3650 GPU
Shiny Fride made changes - 23/Nov/08 05:52 AM
Attachment SecondLife.log [ 20483 ]
Attachment SecondLifeException.log [ 20484 ]
Shiny Fride made changes - 23/Nov/08 05:59 AM
Affects Version/s 1.20 [ 10350 ]
Priority Major [ 3 ] Critical [ 2 ]
Shiny Fride made changes - 23/Nov/08 06:00 AM
Affects Version/s 1.20 [ 10350 ]
[ Permlink | « Hide ]
Shiny Fride added a comment - 23/Nov/08 06:08 AM
After instant crash of client when I tried to start it.

Shiny Fride made changes - 23/Nov/08 06:08 AM
Attachment SecondLife.dmp [ 20485 ]
Shiny Fride made changes - 23/Nov/08 06:09 AM
Attachment SecondLife.log [ 20483 ]
Shiny Fride made changes - 23/Nov/08 06:09 AM
Attachment SecondLife.log [ 20486 ]
Shiny Fride made changes - 23/Nov/08 06:09 AM
Attachment SecondLifeException.log [ 20484 ]
Shiny Fride made changes - 23/Nov/08 06:09 AM
Attachment SecondLifeException.log [ 20487 ]
Shiny Fride made changes - 23/Nov/08 06:10 AM
Attachment SecondLifeCrashReport.log [ 20488 ]
Alexa Linden made changes - 04/Dec/08 08:23 AM
Comment [ After instant crash of client when I tried to start it. ]
Alexa Linden made changes - 04/Dec/08 08:23 AM
Comment [ After instant crash of client when I tried to start it. ]
Alexa Linden made changes - 04/Dec/08 08:23 AM
Comment [ After instant crash of client when I tried to start it. ]
[ Permlink | « Hide ]
Ellla McMahon added a comment - 04/Dec/08 09:10 AM
Shiny, please test the latest RC 1.22.2 which can be downloaded from here http://secondlife.com/support/downloads.php Test Viewers > Release Candidate Viewers

If you still have this issue please

  • contact your Graphics Card manufacturer to check you have the correct Driver version for your Card and any Hotfixes they may have released (ATI have recently released Catalyst 8.11)
  • see this article in Knowledge Base for a hardware graphics test

Knowledge Base > Second Life Info > Second Life for Beginners > Why do textures sometimes look messed up? Topic #: 4051-4322
http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4322

For account-specific help, please post a Ticket with Support http://secondlife.com/support/ [see JIRA guidelines http://wiki.secondlife.com/wiki/Issue_tracker]

Thank you : )


Ellla McMahon made changes - 04/Dec/08 09:11 AM
Status Reopened [ 4 ] Resolved [ 5 ]
Resolution Needs More Info [ 4 ]
Ellla McMahon made changes - 17/Dec/08 06:04 PM
Link This issue is related to by VWR-11123 [ VWR-11123 ]
[ Permlink | « Hide ]
Tal Chernov added a comment - 13/Jan/09 06:00 AM
Still having the same problem. I update, uninstall/reinstall, drivers, catalyst, SL, fresh windows install. Have sent card in for a replacement. upgraded to vista. Since I can play halflife2, call of duty2-5, fable tlc, far cry. I can only assume the problem is on Linden's end not mine. Secondlife is the only program that crashes my computer. When I had a radeon 9550 the only problem was it wouldnt render all sculpties......now with my radeon 3650 i can render anything and everything except running sl fopr longer than 30 mins. Maybe I would go premium again if linden labs would actually fix problems instead of just assuming they will fix themselves.

Tal Chernov made changes - 13/Jan/09 06:00 AM
Resolution Needs More Info [ 4 ]
Status Resolved [ 5 ] Reopened [ 4 ]
Ellla McMahon made changes - 13/Jan/09 06:48 AM
Affects Version/s 1.22 Release Candidate [ 10400 ]
[ Permlink | « Hide ]
Wet Core added a comment - 31/Jan/09 12:59 PM - edited
I do have a Lenovo W500 notebook with Windows Vista32. ATI Mobility Raedon HD 3650 (Driver: ATI Technologies, 19.9.2008, 8.520.4.4000). Will crash immediately after entering SL.<<<<.
1. Start SL 1.22.7
2. Program begins to load. Can hear inworld sound.
3. Get to downloading clothing. Tells me the clothing is still downloading, but will appear OK to other users yada yada.
4. Program freezes. Window flashes black, then either breaks into a disjointed pattern of color or goes white.
5. VPU recover resets graphics drivers.
6. SL impossible to run - can be killed with task manager.

I tested with Second Life 1.22.7 (108773) Jan 23 2009 19:27:16 (Second Life Release Candidate)

1) This is the latest ATI driver at this time
2) I followed Turn off WindLight rendering
2a) turning your Graphics preferences to 'Low' --> no cure
2b) --set VertexShad erEnable 0 --> no cure
2c) disable 'Vertex Buffer Objects' (VBO) --> helps

3a) turning your Graphics preferences to 'High' --> continues running
3b) --set VertexShad erEnable 0 REMOVED --> continues running

Now SL RC seems to run stable. However, I do think the problem is not solved this way...

Second Life 1.22.7 (108773) Jan 23 2009 19:27:16 (Second Life Release Candidate)
Release Notes

You are at 263983.3, 255872.2, 22.4 in Bassenthwaite located at sim3304.agni.lindenlab.com (216.82.21.39:13002)
Second Life Server 1.25.4.108489
Release Notes

CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2526 MHz)
Memory: 1992 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Mobility Radeon HD 3650
OpenGL Version: 2.1.7867 FireGL Release

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.21431 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 157/74372 (0.2%)


[ Permlink | « Hide ]
Wet Core added a comment - 31/Jan/09 01:23 PM
CrashLog with RC 1.22.7

Wet Core made changes - 31/Jan/09 01:23 PM
Attachment SecondLifeCrashReport.log [ 21732 ]
[ Permlink | « Hide ]
Nati Gynoid added a comment - 12/Feb/09 12:30 PM
I think disable 'Vertex Buffer Objects' (VBO) is not a solution for this problem! This parctiacally means that the processing power of the graphics chip is GREATLY reduced.

[ Permlink | « Hide ]
CrashCat Luchador added a comment - 23/Mar/09 05:05 PM
I'm getting viewer crashes during the "Initializing multimedia..." step of login. Pretty sure this is also an HD 3650 card but in sysinfo it shows as "3600 series". Switching the graphics setting to Low with no customization did not produce any change in behavior. Though I don't expect much since this is an AGP card and ATI has apparently decided they don't care about making their AGP drivers work. I installed their "AGP fix" driver but it's not very up to date either.

Ellla McMahon made changes - 24/Mar/09 12:36 PM
Link This issue Relates to VWR-3568 [ VWR-3568 ]
Ellla McMahon made changes - 24/Mar/09 12:40 PM
Link This issue is related to by VWR-12139 [ VWR-12139 ]
[ Permlink | « Hide ]
Ellla McMahon added a comment - 24/Mar/09 12:41 PM
CrashCat, which ATI Catalyst are you using ?

If it is one from the Series 9.* please see Zen Linden added a comment - 20/Mar/09 10:22 AM on VWR-12139

Talked to ATI. Looks like it was a problem in the driver of confusing accessing compressed textures vs. uncompressed textures and has been fixed internally by ATI, but probably will not go out by 9.3. 9.4 will most likely clear it up.

The workaround is to set the Catalyst AI to Standard.

For technical, time-sensitive and/or Region/Account specific issues please Submit a Ticket with Support as per JIRA Home page They will be able to give you individual help and advice.

Thank you : )


Cummere Mayo made changes - 04/May/09 06:51 PM
Link This issue Relates to VWR-6654 [ VWR-6654 ]
Boy Lane made changes - 10/May/09 05:14 AM
Link This issue Relates to VWR-12080 [ VWR-12080 ]
Alexa Linden made changes - 19/May/09 11:46 AM
Last Triaged 18/May/09 11:46 AM
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Alexa Linden added a comment - 19/May/09 11:47 AM
Have you tried completely unistalling Second Life and doing a fresh install with the latest Release Candidate?

Alexa Linden made changes - 19/May/09 11:47 AM
Status Reopened [ 4 ] Resolved [ 5 ]
Resolution Needs More Info [ 4 ]
[ Permlink | « Hide ]
Solution Spyker added a comment - 27/Jun/09 09:15 PM
I have a Radeon HD 3650 Card in my Sony VGN-FW21ZLaptop.

I have exactly the same issues as above. Rezzing freezes the Laptop on both 1.23 and Snowglobe and I have to restart

I raised a ticket against 1.23 and was told Radeon HD cards are not supported by LL, and teh ticket was closed

1.22 is good (relatively speaking), I am dreading the next "upgrade" as I will be one away from not being able to use SL.

And Yes Alexa, I have uninstalled, re-installed, cleared caches. it is SL that is broken, happens with no other game

Please, Please. please fix this ASAP

Thanks

Solution


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Jessica Jarvis added a comment - 26/Jul/09 04:45 AM
I have a Radeon HD 3650 on a computer running Windows 7. My computer crashes if I move around too much on SL and at random times. I have uninstalled, re-installed, and cleared caches. I tried Snowglobe, Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate)

Built with MSVC version 1400

CPU: Intel Pentium 4 Northwood (2533 MHz)
Memory: 2047 MB
OS Version: Professional 7 (Build 7100)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3650 AGP
Windows Graphics Driver Version: 8.62-090520m1-083609E-VisionTek
OpenGL Version: 2.1.8673

Is there a fix getting close?


[ Permlink | « Hide ]
Korbin Riva added a comment - 04/Sep/09 06:08 PM - edited
I just wanted to add that I have the same problem, using the latest release candidate, and the same AGP card. I just upgraded to the next-to-latest driver version (9.7, 9.8 doesn't install for me for some reason). For users with this card, you probably already know that it's the "hotfix driver" you need for ATI AGP HD cards.
For me, the crash is not reproducible, and doesn't happen right after I log in. It's just random. I've attached my log files.

Second Life 1.23.4 (123523) Jun 9 2009 08:32:14 (Second Life Release Candidate)
CPU: AMD K7 (Unknown model) (2171 MHz)
Memory: 2048 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3600 Series
Windows Graphics Driver Version: 8.632-090702a-084687E-ATI
OpenGL Version: 2.1.8787

I will test it later with VBO off. Would someone reopen this and update the version to 1.23.4 please?
What more info could we provide?

EDIT: Turning VBO off does seem to have been a workaround for the crashes, although SL is still extremely slow at times. Is this really a fix? It could be causing a performance hit having it off.


Korbin Riva made changes - 04/Sep/09 06:14 PM
Attachment SecondLife.log [ 28629 ]
Attachment SecondLife.dmp [ 28630 ]
Attachment SecondLifeCrashReport.log [ 28631 ]
Korbin Riva made changes - 04/Sep/09 06:15 PM
Attachment SecondLifeException.log [ 28632 ]
Ellla McMahon made changes - 05/Sep/09 04:46 AM
Resolution Needs More Info [ 4 ]
Status Resolved [ 5 ] Reopened [ 4 ]
Ellla McMahon made changes - 05/Sep/09 04:46 AM
Affects Version/s 1.23 [ 10470 ]
lindenrobot made changes - 14/Sep/09 02:17 PM
Last Triaged 18/May/09 11:46 AM 14/Sep/09 02:17 PM
Linden Lab Issue ID DEV-39947
[ Permlink | « Hide ]
Korbin Riva added a comment - 17/Sep/09 01:20 PM
Adding comment that with catalyst 9.8 drivers installed the same problem exists.


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