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Issue Details (XML | Word | Printable)

Key: VWR-4185
Type: New Feature New Feature
Status: Reopened Reopened
Priority: Critical Critical
Assignee: WorkingOnIt Linden
Reporter: darling brody
Votes: 38
Watchers: 5
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1. Second Life Viewer - VWR

MUTE button on object delivery is too easy to press by mistake

Created: 12/Jan/08 05:23 AM   Updated: 01/Sep/09 12:55 AM
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Component/s: User Interface
Affects Version/s: None
Fix Version/s: None

Issue Links:
Relates

Linden Lab Issue ID: DEV-17075


 Description  « Hide
Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute.

Suggested Solutions :-

1) Make the mute and discard buttons smaller and harder to press by mistake.

2) Mute against an agent should be canceled if you pay, touch or email an object they own. (Pay, touch, and email are the most common ways to request a product upgrade, sale, or obtain a notecard. People are unlikly to want the person to remain muted when doing these things.)

3) If you send an IM to someone you have on your mute list the mute should be removed automaticly, so they can reply to your IM. (This would solve 100% of product redelivery issues caused by accedental mute.)

4) Make the mute button RED or having an "Are you Sure. Yes / No" message before muting.

---------------------------
EDIT : Option 3 has been added to the viewer. If you IM someone on your mute list they are removed from the mute list. This makes it much easier to help someone who accedently muted a delivery.

Now we just need to stop them from doing it by mistake!

Priority raised to Critical, because I have never met someone who paid $2500 to me who didnt think delivery of the product was critical!



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Celierra Darling made changes - 12/Jan/08 07:02 AM
Field Original Value New Value
Link This issue Relates to VWR-1735 [ VWR-1735 ]
Celierra Darling made changes - 12/Jan/08 07:02 AM
Link This issue Relates to VWR-2033 [ VWR-2033 ]
Celierra Darling made changes - 12/Jan/08 07:02 AM
Link This issue Relates to VWR-1563 [ VWR-1563 ]
Torley Linden made changes - 14/Jan/08 08:19 AM
Issue Type Bug [ 1 ] New Feature [ 2 ]
Torley Linden made changes - 14/Jan/08 08:20 AM
Priority Critical [ 2 ] Major [ 3 ]
Harleen Gretzky made changes - 24/Jan/08 10:48 AM
Link This issue is related to by SVC-1112 [ SVC-1112 ]
McCabe Maxsted made changes - 18/Apr/08 12:19 PM
Link This issue is related to by VWR-6559 [ VWR-6559 ]
darling brody made changes - 21/May/08 09:56 PM
Resolution Duplicate [ 3 ]
Status Open [ 1 ] Closed [ 6 ]
McCabe Maxsted made changes - 21/May/08 10:43 PM
Resolution Duplicate [ 3 ]
Status Closed [ 6 ] Reopened [ 4 ]
McCabe Maxsted made changes - 21/May/08 10:47 PM
Priority Major [ 3 ] Low [ 5 ]
McCabe Maxsted made changes - 21/May/08 10:50 PM
Summary MUTE button on object delivery is to easy to press by mistake, and causes HUGE problems for retailers MUTE button on object delivery is to easy to press by mistake
Description Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute.

If someone accdently presses the MUTE button they will be unable to receive deliverys or upgrades from the vendor they muted. Not only that the vendor will not be able to tell them to UnMute when they start complaing.

I perosnaly run into at least three customers a week who have accedently muted a delivery without knowing. Days are waisted in sending IM instructions that are never seen by the customer before I relize they have me muted. Then a 3rd party needs to talk them though the unmute process before they can receive their products.

This can be fixed easily by making the mute button RED or having an "Are you Sure. Yes / No" message before muting.

While this might seems like a trivial thing, it is making the life of creators hell. I know creators are in the minority, but we are the ones that make SL fun for everyone else. So how about a small change that will save us hours of valuable creative time every week?

Darling.
Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute. This can be fixed easily by making the mute button RED or having an "Are you Sure. Yes / No" message before muting.

Darling.
darling brody made changes - 23/May/08 04:59 AM
Description Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute. This can be fixed easily by making the mute button RED or having an "Are you Sure. Yes / No" message before muting.

Darling.
Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute.


Suggested Solutions :-

1) Make the mute and discard buttons smaller and harder to press by mistake.

2) Mute against an agent should be canceled if you pay, touch or email an object they own. (Pay, touch, and email are the most common ways to request a product upgrade, sale, or obtain a notecard. People are unlikly to want the person to remain muted when doing these things.)

3) If you send an IM to someone you have on your mute list the mute should be removed automaticly, so they can reply to your IM. (This would solve 100% of product redelivery issues caused by accedental mute.)

4) Make the mute button RED or having an "Are you Sure. Yes / No" message before muting.


Boroondas Gupte made changes - 08/Jun/08 04:57 AM
Summary MUTE button on object delivery is to easy to press by mistake MUTE button on object delivery is too easy to press by mistake
darling brody made changes - 08/Jun/08 07:33 PM
Priority Low [ 5 ] Major [ 3 ]
Alexa Linden made changes - 24/Jun/08 11:09 AM
Assignee WorkingOnIt Linden [ WorkingOnIt Linden ]
lindenrobot made changes - 24/Jun/08 11:10 AM
Linden Lab Issue ID DEV-17075
CrimsonWings Eun made changes - 24/Jun/08 07:43 PM
Status Reopened [ 4 ] Closed [ 6 ]
Resolution Won't Finish [ 2 ]
McCabe Maxsted made changes - 24/Jun/08 08:14 PM
Resolution Won't Finish [ 2 ]
Status Closed [ 6 ] Reopened [ 4 ]
Whispering Hush made changes - 29/Jun/08 07:01 AM
Priority Major [ 3 ] Nice to have [ 6 ]
Winter Ventura made changes - 29/Jun/08 07:04 AM
Priority Nice to have [ 6 ] Major [ 3 ]
Sue Linden made changes - 13/Nov/08 11:09 AM
Workflow jira-2007-12-22a [ 51130 ] jira-2008-11-14 [ 64958 ]
Sue Linden made changes - 13/Nov/08 11:31 AM
Workflow jira-2007-12-22a [ 64958 ] jira-2008-11-14 [ 73164 ]
Sue Linden made changes - 13/Nov/08 05:03 PM
Workflow jira-2008-11-14 [ 73164 ] jira-2008-11-14a [ 98287 ]
Sue Linden made changes - 13/Nov/08 05:18 PM
Workflow jira-2008-11-14 [ 98287 ] jira-2008-11-14a [ 103915 ]
Sue Linden made changes - 13/Nov/08 05:28 PM
Workflow jira-2008-11-14 [ 103915 ] jira-2008-11-14a [ 107764 ]
Sue Linden made changes - 13/Nov/08 05:45 PM
Workflow jira-2008-11-14 [ 107764 ] jira-2008-11-14a [ 113301 ]
Sue Linden made changes - 13/Nov/08 06:15 PM
Workflow jira-2008-11-14 [ 113301 ] jira-2008-11-14a [ 124435 ]
Sue Linden made changes - 13/Nov/08 06:42 PM
Workflow jira-2008-11-14 [ 124435 ] jira-2008-11-14a [ 134627 ]
Sue Linden made changes - 13/Nov/08 07:00 PM
Workflow jira-2008-11-14 [ 134627 ] jira-2008-11-14a [ 141900 ]
darling brody made changes - 09/Jan/09 07:00 PM
Description Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute.


Suggested Solutions :-

1) Make the mute and discard buttons smaller and harder to press by mistake.

2) Mute against an agent should be canceled if you pay, touch or email an object they own. (Pay, touch, and email are the most common ways to request a product upgrade, sale, or obtain a notecard. People are unlikly to want the person to remain muted when doing these things.)

3) If you send an IM to someone you have on your mute list the mute should be removed automaticly, so they can reply to your IM. (This would solve 100% of product redelivery issues caused by accedental mute.)

4) Make the mute button RED or having an "Are you Sure. Yes / No" message before muting.


Object delivery popup windows have three identical looking buttons, Keep, Discard, and Mute.


Suggested Solutions :-

1) Make the mute and discard buttons smaller and harder to press by mistake.

2) Mute against an agent should be canceled if you pay, touch or email an object they own. (Pay, touch, and email are the most common ways to request a product upgrade, sale, or obtain a notecard. People are unlikly to want the person to remain muted when doing these things.)

3) If you send an IM to someone you have on your mute list the mute should be removed automaticly, so they can reply to your IM. (This would solve 100% of product redelivery issues caused by accedental mute.)

4) Make the mute button RED or having an "Are you Sure. Yes / No" message before muting.

---------------------------
EDIT : Option 3 has been added to the viewer. If you IM someone on your mute list they are removed from the mute list. This makes it much easier to help someone who accedently muted a delivery.

Now we just need to stop them from doing it by mistake!

Priority raised to Critical, because I have never met someone who paid $2500 to me who didnt think delivery of the product was critical!
Priority Major [ 3 ] Critical [ 2 ]
AquaWolf Xeno made changes - 17/Mar/09 09:14 AM
Link This issue is related to by VWR-12478 [ VWR-12478 ]
AquaWolf Xeno made changes - 20/Mar/09 10:46 AM
Link This issue Relates to VWR-12478 [ VWR-12478 ]