[#VWR-4183] Windlight crashes before I can even type my login name, and now all my other browsers but the normal one do also.

1. Second Life Viewer - VWR

Windlight crashes before I can even type my login name, and now all my other browsers but the normal one do also.

Created: 11/Jan/08 05:56 PM Updated: 06/Mar/09 06:45 PM

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Component/s:

Crashes

Affects Version/s:

Other (please specify in issue description)

Fix Version/s:

None

Issue Links:

Duplicate

This issue duplicates:

~~VWR-2610~~ When I try to start up Second life, it gets onto the login screen but the login boxes and the big background image don't actually appear. It's just a black. And then it crashes and asks me to send a crash report.

Relates

This issue Relates to:

VWR-3568 Meta-Issue: Crashes and bugs on startup / login

Description

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affects release candidate for me also.

I was running Release Candidate.. and my husband installed Windlight.. and all my other browsers but the normal one drop before I can even put my name in. I have uninstalled them all, cleared all cache's, reinstalled, rebooted and I still can't get Windlight to stay up long enough to put my name in..The only browser that works now is the regular one.. Release candidate started dropping before I could get my name in also.

I think he installed it the same day he installed my new video card.

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Lex Neva added a comment - 12/Jan/08 12:00 PM

I think it's very likely that this is caused by your new graphics card, rather than windlight. Make sure you have the latest drivers for your card.

This issue would be best handled by LL support: http://support.secondlife.com

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Delileah Charming added a comment - 13/Jan/08 10:55 AM

I did go to the support portal who told me to come here and make sure I had the latest drivers, which while I was posting it, the concierge closed the chat. My husband who can use windlight is using the exact same graphics card .. they were purchased at the same time.. his was installed a week before mine.

I did make sure I have the latest drivers on my GeForce 7600-?? card..

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Delileah Charming added a comment - 13/Jan/08 10:58 AM

I did contact support, they told me to check my drivers, I did so and they told me to post here and you tell me to see them and mark it as resolved.

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Drew Dwi added a comment - 07/Feb/08 11:48 AM

have you tried the newest viewer 1.19.0 ?

http://secondlife.com/community/downloads-optional.php

What version of windows are you using?

see if we can't narrow this bug down to make it easier for LL to fix.

because the normal browser works, and only the optional browser does not, bumping this down to critical.

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Ptolemy Halcali added a comment - 30/Jul/08 04:50 PM

Windows XP SP2, Intel Dual 2.4GHz, 3GB DDR2, GeForce 8600GT 256MB. Fully up to date drivers and working perfectly with other games for over 12 hours at a time.

Latest RC release, worked perfectly when first installed and for the first 24 hours. After that it suddenly started doing exactly as the previous viewer had done and crashes as soon as the window began to load. As in, the window appears on screen, maximises before any graphics come up and then crashes. Will happen every time without fail, tested approximately 20 times in a row. Reinstalled, cleared browser cache, cookies, temporary files, recycle bin (like that would make the slightest difference) and still does exactly the same. Viewer is therefore useless to me.

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Ellla McMahon added a comment - 10/Aug/08 08:32 AM

Please add more information to this issue

full computer environment Help > About Second Life

please run the DirectX Diagnostic Tool

XP: Click on the Start button and select Run. In the Open text box. Enter "dxdiag" and click OK > Save All Information.

Please attach the text file to this issue.

Please attach your latest SecondLife log and crash report to this issue

Knowledge Base > Second Life Info > Solution Finder > Technical Issue > Where do I find my Second Life diagnostic logs? Topic #: 4051-4209
http://secondlife.com/support/?questionID=4209

how do you connect to the internet (wired/wireless) and which router do you use ?

Thank you