[#VWR-4087] Disconnections/sim crashes cause windlight viewer to hang

1. Second Life Viewer - VWR

Disconnections/sim crashes cause windlight viewer to hang

Created: 02/Jan/08 02:58 AM Updated: 10/Mar/08 10:44 AM

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Component/s:

Crashes

Affects Version/s:

First Look: WindLight

Fix Version/s:

None

File Attachments:

secondlife_sample_sim_disconnect_crash.txt (29 kB)

Image Attachments:

1. sl_disconnect_crash_with_activity_monitor.jpg
(180 kB)

Environment:

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CPU: Dual PowerPC 970 (2500 MHz)
Memory: 3584 MB
OS Version: Darwin 9.1.0 Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC Power Macintosh
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon X800 XT OpenGL Engine
OpenGL Version: 2.0 ATI-1.5.18

Description

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Whenever the client gets disconnected (usually through sim crashes and also ~~SVC-972~~), the "You have been disconnected" message appears, but the viewer hangs and becomes completely unresponsive, requiring a force quit to close, losing all of the previous session's preference changes and settings.

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Change History

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Davey Callisto added a comment - 09/Jan/08 03:21 PM

attached a sample from Activity Monitor of the Second Life application process once its hung after being disconnected.

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Davey Callisto added a comment - 18/Jan/08 08:29 AM

Attached screengrab showing activity monitor, if it makes any difference/proof. Was unable to capture the beach ball of death mouse cursor in the snap.

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Davey Callisto added a comment - 20/Feb/08 11:27 AM

Seems to be partially fixed in Second Life 1.19.0 (80044) Feb 15 2008 16:44:16 (Second Life WindLight). Viewer does still freeze up for quite a long time, but doesn't crash anymore. The disconnect message becomes clickable after about 20-30 secs. Background doesn't turn gray like in the old viewers.

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Torley Linden added a comment - 10/Mar/08 10:44 AM

This issue was resolved as "Needs More Info" during our batch cleanup because it was set as affecting First Look: WindLight. On the Issue Tracker, we've noticed many duplicate issues and issues that lacked actionable info or were already fixed.

WindLight recently "graduated" from a "First Look" technology preview to Release Candidate status – nearing inclusion in the main viewer with your help! So, "First Look: WindLight" does not exist anymore.

More info and how to download the RC viewer: http://blog.secondlife.com/2008/03/06/new-release-candidate-viewer-1191-rc0-available/

If you've verified that this issue is still a problem in the newest Release Candidate, here's what to do next:

(1) Search the Issue Tracker to make sure it isn't a duplicate of an existing issue we know about. If it is, link it as a duplicate using the "Link this issue..." link on the left. You can learn more about searching by watching this video tutorial: http://www.youtube.com/watch?v=SAlXK5hSVMc

(2) Reopen the issue and BE SURE to update the "Affects Version/s" to the correct one, most likely ONLY "1.19.1 Release Candidate". However, if this bug affects the main viewer (1.19.0 as of this writing), then DO NOT set it to an RC version. Only set it to 1.19.0 instead. Be as specific with versions as possible – there's generally no need to set multiple versions, as it tends to dilute and confuse where a bug originated.

(3) Add any other relevant details that would help us fix it. We can't stress the importance of a "solid repro" enough – a reliable series of steps to make a bug happen reliably.

(4) Come and attend our inworld bug triages, where you can meet with Linden Lab employees to look at, verify, and expedite bugs for fixing. More info @ http://wiki.secondlife.com/wiki/Bug_triage

Thank-you for helping us improve Second Life!

[ Show » ]

Torley Linden added a comment - 10/Mar/08 10:44 AM This issue was resolved as "Needs More Info" during our batch cleanup because it was set as affecting First Look: WindLight. On the Issue Tracker, we've noticed many duplicate issues and issues that lacked actionable info or were already fixed. WindLight recently "graduated" from a "First Look" technology preview to Release Candidate status – nearing inclusion in the main viewer with your help! So, "First Look: WindLight" does not exist anymore. More info and how to download the RC viewer: http://blog.secondlife.com/2008/03/06/new-release-candidate-viewer-1191-rc0-available/ If you've verified that this issue is still a problem in the newest Release Candidate, here's what to do next: (1) Search the Issue Tracker to make sure it isn't a duplicate of an existing issue we know about. If it is, link it as a duplicate using the "Link this issue..." link on the left. You can learn more about searching by watching this video tutorial: http://www.youtube.com/watch?v=SAlXK5hSVMc (2) Reopen the issue and BE SURE to update the "Affects Version/s" to the correct one, most likely ONLY "1.19.1 Release Candidate". However, if this bug affects the main viewer (1.19.0 as of this writing), then DO NOT set it to an RC version. Only set it to 1.19.0 instead. Be as specific with versions as possible – there's generally no need to set multiple versions, as it tends to dilute and confuse where a bug originated. (3) Add any other relevant details that would help us fix it. We can't stress the importance of a "solid repro" enough – a reliable series of steps to make a bug happen reliably. (4) Come and attend our inworld bug triages, where you can meet with Linden Lab employees to look at, verify, and expedite bugs for fixing. More info @ http://wiki.secondlife.com/wiki/Bug_triage Thank-you for helping us improve Second Life!