[#VWR-3872] Crashes to SL Client with no ability to log the crash as everything just freezes up

1. Second Life Viewer - VWR

Crashes to SL Client with no ability to log the crash as everything just freezes up

Created: 17/Dec/07 02:31 AM Updated: 04/Aug/08 11:19 AM

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Component/s:

Crashes

Affects Version/s:

1.19.0.5

Fix Version/s:

None

Environment:

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Second Life 1.18.5 (3) Nov 28 2007 13:59:53 (Second Life Release)

You are at 212955.7, 273033.7, 22.6 in Sea of Intrigue2 located at sim5312.agni.lindenlab.com (8.2.33.59:13016)
Second Life Server 1.18.6.75511

CPU: Intel Core 2 Series Processor (2666 MHz)
Memory: 3327 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 8800 GTS/PCI/SSE2
OpenGL Version: 2.1.1
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 0/1644 (0.0%)
Viewer Digest: ffac34f4-0452-2fcc-16b7-c2868f0923ef

Issue Links:

Relates

This issue Relates to:

VWR-2997 Second Life Client Severe Memory Leak Problems and Repeated Crashing - SL Use Now Becoming Impossible/Unbearable

~~VWR-3354~~ Trying to TP i get Error and then Log out

~~VWR-3155~~ Low FPS when displaying multiple avatars and Vista crashes

This issue is related to by:

~~VWR-5089~~ Complete System freeze on viewer crash.

Linden Lab Issue ID:

DEV-11458

Description

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SL Client freezes up and returns either a black screen or a white screen when using mouseview on a fairly consistant basis. Message at top of screen is that SL is not responding.

SL Client freezes up and boots me out of SL when teleporting

SL Client freezes when crossing sims, keeps flying me along until it logs me out

In both instances, I have no ability to file a crash report as I don't get that window option, nor does it appear when I relog.

I've upgraded all drivers, including the NVidia drivers. I am running Vista.

This is a new issue since I upgraded my PC to the new HP d4995t with the latest NVidia card.

Neither issue appears to be region specific as it's happened in all my 8 sims and in a variety of other sims, both new sims where I'm building (i.e., Visa Europe, BCU LiVE1 and LiVE2) and existing sims; both private islands and mainland.

This appears to relate to several other crash reports, including some using the same hardware as I am. Please see ~~VWR-3155~~, VWR-2997,

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Comments

Change History

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aric linden added a comment - 04/Mar/08 12:53 PM

Imported 2008-03-04 DEV-11458

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norritt Xi added a comment - 12/Jun/08 02:30 AM

Sounds like it is pretty much the same problem I encountered when I still had a 8800GTX. Though my card seemd to crash the system due to a defective GPU, others have added information they had similar issues. I already collected several infos about this problem. Working, you should also contact Zen Linden on this one. We spent a lot of time on tracking this bug.

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Soft Linden added a comment - 04/Aug/08 11:19 AM

I don't think there's anything specifically actionable here. I think you have two issues at work here, though.

The teleport issue may be ~~SVC-972~~.

For the graphic issue, you're encouraged to update the nvidia drivers, downloading from nvidia directly. Historically, the nvidia drives that shipped with Vista have had problematic openGL support.