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Issue Details (XML | Word | Printable)

Key: VWR-3711
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Normal Normal
Assignee: WorkingOnIt Linden
Reporter: Raul Crimson
Votes: 28
Watchers: 6
Operations

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1. Second Life Viewer - VWR

Hi-res snapshots to disk doesn't work in a Mac

Created: 06/Dec/07 09:54 AM   Updated: 31/Oct/08 09:09 AM
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Component/s: Graphics
Affects Version/s: 1.20 Release Candidate, First Look: WindLight, 1.19.1.4
Fix Version/s: 1.21

File Attachments: None
Image Attachments:

1. Snapshot_001.jpg
(1.02 MB)

2. Snapshot_002.jpg
(1.42 MB)
Environment:
Second Life 1.19.1 (4) Apr 2 2008 12:08:14 (Second Life Release)

You are at 247542.1, 252878.2, 703.0 in Chippewa dAlliez located at sim4855.agni.lindenlab.com (216.82.27.66:13004)
Second Life Server 1.20.0.83892

CPU: PowerPC 970 (1899 MHz)
Memory: 1024 MB
OS Version: Darwin 9.2.2 Darwin Kernel Version 9.2.2: Tue Mar 4 21:23:43 PST 2008; root:xnu-1228.4.31~1/RELEASE_PPC Power Macintosh
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon X600 Pro OpenGL Engine
OpenGL Version: 2.0 ATI-1.5.24
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.14156 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 146/37072 (0.4%)
Issue Links:
Relates

Linden Lab Issue ID: DEV-15180


 Description  « Hide
Every time i make a snapshot to disk in Hi-res i have the same problem. The image doesn't appear right, is deformed and just appears a corner of the image in the viewer, as you can see in one of the images attached. Both are taken in the same angle and moment, just changing to Hi-Res snapshots to disk in the Advanced menu.

This is not a bug that happens sometimes, is always. Anyway maybe just affects Mac's, i'm not sure.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
Raul Crimson added a comment - 19/Dec/07 11:07 PM
It is happening also to tha latest version of windlight released on Dec, 18th 2007

Torley Linden added a comment - 10/Mar/08 10:44 AM
This issue was resolved as "Needs More Info" during our batch cleanup because it was set as affecting First Look: WindLight. On the Issue Tracker, we've noticed many duplicate issues and issues that lacked actionable info or were already fixed.

WindLight recently "graduated" from a "First Look" technology preview to Release Candidate status – nearing inclusion in the main viewer with your help! So, "First Look: WindLight" does not exist anymore.

More info and how to download the RC viewer: http://blog.secondlife.com/2008/03/06/new-release-candidate-viewer-1191-rc0-available/

If you've verified that this issue is still a problem in the newest Release Candidate, here's what to do next:

(1) Search the Issue Tracker to make sure it isn't a duplicate of an existing issue we know about. If it is, link it as a duplicate using the "Link this issue..." link on the left. You can learn more about searching by watching this video tutorial: http://www.youtube.com/watch?v=SAlXK5hSVMc

(2) Reopen the issue and BE SURE to update the "Affects Version/s" to the correct one, most likely ONLY "1.19.1 Release Candidate". However, if this bug affects the main viewer (1.19.0 as of this writing), then DO NOT set it to an RC version. Only set it to 1.19.0 instead. Be as specific with versions as possible – there's generally no need to set multiple versions, as it tends to dilute and confuse where a bug originated.

(3) Add any other relevant details that would help us fix it. We can't stress the importance of a "solid repro" enough – a reliable series of steps to make a bug happen reliably.

(4) Come and attend our inworld bug triages, where you can meet with Linden Lab employees to look at, verify, and expedite bugs for fixing. More info @ http://wiki.secondlife.com/wiki/Bug_triage

Thank-you for helping us improve Second Life!


Raul Crimson added a comment - 27/Mar/08 06:07 AM
The issue is still on RC3 of Windlight, still can take Hi-Res snapshots, same problem

Raul Crimson added a comment - 03/Apr/08 11:47 AM
The issue is still in version 1.19.1.4

Raul Crimson added a comment - 13/Apr/08 11:44 AM
Today i was playing with Snapshot settings and i think i see what's the problem exactly.
If i click "Hi-Res Snapshots to disk" and click then "Take Snapshot to disk" there this problem appear. Taking the pic from the snapshot window, in hi-rez (2466x1548) and with "Constrain proportions" marked the problem remains, bit if i unmark it then the pic is saved correctly.
So the problem should be in the "Constrain proportions" thing.

Carrie Grant added a comment - 28/Apr/08 09:07 AM
Am having terrible problems with this and have been for some time now, so much so, its affecting my work in world. When taking a hi-res snapshot I just freeze up and crash - I have had to revert to a much older client to get this to work until I read Raul's posts here (thank you!) - I can confirm that his comments are correct and it appears to be the 'constrain proportions' button that causes the crash bug..and yes I'm also using a mac. Please prioritize this as you have a lot of unhappy mac users out here.

Blaze Columbia added a comment - 23/May/08 09:19 AM - edited
I was having this problem in both current viewer and release candidate with the NVIDIA 8800 GT graphics card recently installed in my first generation Intel Mac Pro. I reverted back to the the ATI Radeon 1900 and High res snapshots work again. So the problem may be hardware/graphics card compatibility related.

Second Life 1.19.1 (4) Apr 2 2008 12:03:24 (Second Life Release)

CPU: 4 x i386 (Unknown) (2660 MHz) — it's Mac Pro Quad Core 2.6
Memory: 12288 MB
OS Version: Darwin 9.2.2 Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-
1228.4.31~1/RELEASE_I386 i386

DIDN'T WORK WITH....
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce 8800 GT OpenGL Engine

WORKED WITH...
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon X1900 OpenGL Engine


Raul Crimson added a comment - 26/May/08 08:54 AM
The issue is still happening in 1.20 Release Candidates, in all 8 versions till this moment.

Raul Crimson added a comment - 19/Sep/08 08:17 AM
This issue was reported in December, is September now and the issue still exist.
We found "roundabouts" but the issue was not fixed in any of the versions after 1.19...

We all know "WorkingOnIt Linden" means that this issue is "parked". Please... would be nice to have more info about this.


Raul Crimson added a comment - 31/Oct/08 09:09 AM
It seems to be fixed in version 1.21.

Thanks