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Issue Details (XML | Word | Printable)

Key: VWR-3184
Type: Bug Bug
Status: Resolved Resolved
Resolution: Needs More Info
Priority: Major Major
Assignee: Zen Linden
Reporter: Snow Alcott
Votes: 39
Watchers: 21
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1. Second Life Viewer - VWR

WindLight: Water and other shaders don't work on some ATI cards

Created: 15/Nov/07 02:18 PM   Updated: 10/Mar/08 10:43 AM
Component/s: Graphics
Affects Version/s: First Look: WindLight
Fix Version/s: First Look: WindLight

File Attachments: 1. File LindenReport_001.bmp (3.54 Mb)
2. File Screenshot3.bmp (2.83 Mb)
3. Zip Archive SecondLife.zip (82 kb)

Image Attachments:

1. screenshot-1.jpg
(289 kb)

2. screenshot-2.jpg
(305 kb)

3. screenshot-3.jpg
(250 kb)

4. screenshot-4.jpg
(159 kb)

5. screenshot-5.jpg
(95 kb)

6. screenshot-6.jpg
(101 kb)

7. screenshot-7.jpg
(219 kb)

8. Split Screen.jpg
(136 kb)

9. Thinka-where_am_i.jpg
(626 kb)
Environment:
CPU: Intel Core 2 Series Processor (2671 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1950 Pro
OpenGL Version: 2.0.6956 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 107/45405 (0.2%)
Viewer Digest: dadcde93-7357-bc40-b2b8-516d5239e365
Issue Links:
Duplicate
 
Relates

Linden Lab Issue ID: DEV-6485
Linden Lab Internal Branch: windlight13


 Description  « Hide
Original summary: Windlight: Water reflections do not work on ATI RX1950

Water reflections do not work at all.
Latest videocard drivers used. I can change settings with "Advanced water" and nothing but the slider position changes.

I also have the shiny prims that turn transparent with "Atmospheric shaders" turned on. Maybe this info helps.



 All   Comments   Change History      Sort Order: Ascending order - Click to sort in descending order
marcio avalanche - 15/Nov/07 03:13 PM
the same is happening to me (ATI X1300 here)
everything else is just fantastic

marcio avalanche - 15/Nov/07 03:14 PM
oh.. and shiny prims are also transparent for me..

Atsuko Otsuka - 16/Nov/07 12:07 AM
Same on my 2900XT, this sounds like it an issue with ATi cards, but some cards are ok with it.

Trice Beam - 17/Nov/07 12:28 AM
My old single core intel p4 with an ATI a1950 pro renders Shiny and water reflections perfect (see screen shot.)

IT does have worse issues like this bug.


http://jira.secondlife.com/browse/VWR-3258

Trice Beam - 17/Nov/07 12:30 AM
screenshot 2

There are ton of shiny objects in this and all render fine on this x1950 with 7.10 drivers.

Snow Alcott - 17/Nov/07 02:04 AM
Trice Beam,

Would you be so kind to post your settings in Catalyst Control Center .
I'm on the 7.10 drivers as well.

Thanks a lot.

Trice Beam - 17/Nov/07 07:30 PM
I do not use Catalyst Control Center it hog memory for no reason it is never insalled.

I just installed " 7.10 display drivers only "package from (ati.com) and set everything with ATI tray tools and the classic control pannel from ver 6.9. (http://www.guru3d.com/article/atitraytools/189/).


Since I don't use any "Catalyst Control Center" version or have it installed that might be the problem.


everything is set to default install settings and application preference. (Antialising anstophic filtering) "mip map" detail high

Catalyst AI-off


open gl triple buffering enable

"ati tray tools shader tweeks enabled"



the x1950 pro is a 512 mb looks the same as my 8800 gtx system when it works.

Snow Alcott - 18/Nov/07 08:46 AM
Uninstalled "Catalyst Control Center", tried Firstlook.
Tried the atitraytools.
Tried the omega ATI drivers.

None of these make any difference.

Would love to try it on XP machine, but that's a lot of work.

Snow Alcott - 18/Nov/07 09:21 AM
My logs in a zip.

Phli Foxchase - 18/Nov/07 01:14 PM
Same Bug with an ATI Card X600.
Added the screenshot N°3.

Trice Beam - 18/Nov/07 07:32 PM
It must be ATI windows vista driver since they are coded in a new way for the new windows vista kernel.

I have never used this x1950 with vista only the Direct x 10 8800 gtx and it works in vista.

Snow Alcott - 22/Nov/07 10:04 AM
Now on 7.11 drivers and ofcourse latest FirstLook. No change.

Sdocat Lemieux - 24/Nov/07 06:19 PM
Seconded; ATI X1950 pro on Vista home premium. Same problem as described. I think Trice is right, this has something to do with the vista drivers.

Snow Alcott - 24/Nov/07 11:03 PM
Also submitted the issue to ATI. They ask for Vista feedback on their site.

Phli Foxchase - 25/Nov/07 05:21 AM
It's not only on Vista. My drivers are for Windows XP.

shaq Merlin - 25/Nov/07 10:27 AM

Torley Linden - 27/Nov/07 01:27 PM
Thanks a *lot* for the reports, helps to know a number of you have been seeing this. I'm importing it for further investigation by our graphics gurus.

If you haven't already provided your system info, particularly your graphics card, please do so!

shaq Merlin - 27/Nov/07 02:29 PM
Torley, i am not sure if this is good idea to mark the VWR-3401 issue as Resolved with Resolution Duplicate. The VWR-3401 issue mention about water reflections problem but also about other problems with the "new" cards family. There is also problem with glow feature in objects tab. This new objects' feature not work at all. You can increase the value but there is no changes on the object. Moreover there is also "mirror, shininess problem". When You set "Object->Edit->Texture->Shininess->High" the object becomes dark-gray-transparent. When You set additionally "Object->Edit->Texture->Full Bright" it becomes invisible. Moreover "Environment Editor->Advanced Water" not works at all. For the cards family there is no possiblility to change even color or other water options. In older (official) version the "Avatar Vertex Program" option makes the avatar invisible.

shaq Merlin - 27/Nov/07 05:03 PM
Torley, Thanks for pointing me those issue tracker help page. I know how the support and help-desk teams work. I saw these problems opened as a separate issues but people write there about system configuration, drivers or even the ATI Catalyst versions. This issue shows that those things does have nothing to it and those problems are related to the "new" cards family. So it might be good issue for somebody assigned to this issue.

Brandon Shinobu - 28/Nov/07 07:59 PM
I'm using an ATI Radeon X1800, with driver version 8.383.0.0, Catalyst. The shiny prims do not work unless I disable "basic shaders." After that, the shiny prims appear normal. If I try to enable "basic shaders" then they turn very transparent. They are still visible, but they are at about 10% opacity. Also, I do get "invisiprim" shiny prims that go completely invisible from time to time. It's difficult to tell what triggers it, but if I right-click an "invishiny" prim, it'll appear again.

Brandon Shinobu - 30/Nov/07 12:03 AM
Update: I installed the new Firstlook client for Windlight, and the 7.11 drivers for my Radeon x1800, and no change.

Atsuko Otsuka - 30/Nov/07 12:28 AM
CPU: Intel Core 2 Series Processor (3005 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 2900 XT
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 0/17881 (0.0%)

Latest ATi Drivers, Latest WindLight client, still having the same issue. Shiny objects are still acting transparent. Enabling all Water options still doesn't activate them. Altenating between Atmoshpheric and water shaders has no effect.

Djibu Fabre - 30/Nov/07 01:21 AM
It works perfectly on Xp and it doesn't work on Vista. I use Ati X1600.

Dree Mechanique - 02/Dec/07 05:29 AM
I upgraded from XP Pro to Vista Ultimate today and am now experiencing the same issue. Everything worked fine in XP Pro with the latest Catalyst drivers and software. Installed Vista, latest ATI drivers etc, and now I'm getting the no reflections/shiny/water issue as well.

Processor: AMD Athlon 64 3500+, ~2.2GHz
Memory: 2047 MB
OS: Windows Vista Ultimate (6.0, Build 6000)
Card name: Radeon X1950 CrossFire Edition
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x7240)

hikari zhora - 05/Dec/07 02:46 AM
The reflection of the surface of the sea has not similarly happened to me.

Second Life 1.18.5 (74965) Dec 4 2007 19:23:49 (Second Life WindLight)
176891.4, 309746.3, 21.7 中in CinemaRay Laut located at sim2981.agni.lindenlab.com (64.129.43.223:12035)
Second Life Server 1.18.6.74522

CPU: AMD 64X2 5200+) (1004 MHz)
Memory: 3584 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3850
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 1233/126915 (1.0%)

FireFox Bancroft - 05/Dec/07 10:06 AM
Second Life 1.18.5 (74965) Dec 4 2007 19:23:49 (Second Life WindLight)

You are at 258670.6, 263024.2, 642.0 in Philudoria located at sim977.agni.lindenlab.com (8.4.129.127:13005)
Second Life Server 1.18.6.74522

CPU: AMD (Unknown model) (2211 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 2900 XT
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 29/53260 (0.1%)

This issue affects all Radeon HD 2xxx Series cards. You either get pretty sky's and no shiney or Ugly sky's and Shiney.

Also have a a look underwater, notice something missing? Haze maybe? and why does the sky automatically turn to overcast when you go underwater? That overrides your settings, I'm not sure if thats intentional.

Dael Ra - 05/Dec/07 11:09 AM
What they said...

Although is has to be said that I've had crap looking water on the normal browser for months (since 1.16 (see VWR-1556)).

Maybe the root cause is something other than Windlight here. It seems that basic shaders aren't working on water in *any* browser for me.

Second Life 1.18.5 (74965) Dec 4 2007 19:23:49 (Second Life WindLight)

CPU: AMD (Unknown model) (3013 MHz) ** (Athlon X2 600+)
Memory: 4095 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1950 Series ** (x1950 XTX)
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 8/6553 (0.1%)
Viewer Digest: e1d191d1-0f4d-065a-3565-53fbb9937365

Cat 7.11 drivers


FireFox Bancroft - 06/Dec/07 08:02 AM
I think the Basic shaders not working has to do with Vista because they've never worked on Vista even in the production viewer.

For some reason Vista just does not let SL look as good as it should and neither LL nor MS nor ATi have ever addressed the issue.

Dadaist Gears - 06/Dec/07 08:13 AM
CPU: Intel Core 2 Series Processor (2400 MHz)
Memory: 3583 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 3850
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 596/48352 (1.2%)

Cat 7.11 driver too

Well yeah, mine is not working too. The sun looks fine though not perfect, don't see and shiny or bumps or any water reflection at all... :)

Sigh, sucks sucks. Anyone please please fix this ASAP? It's a new card, a new com, and I expect SL to run on it like crystal! Aww

Darkharmony Dingson - 06/Dec/07 09:53 AM
CPU: Intel Core 2 Series Processor (2720 MHz)
Memory: 3327 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 2600 XT
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 92/30383 (0.3%)

Just updated catalyst to 7.11. Oddly it's not just the water for me. I was in a sim and the ground was supposed to be grass instead all I saw was ugly dirt. I'm posting a screenshot showing what it should of been and what I'm seeing.

Darkharmony Dingson - 06/Dec/07 09:57 AM
This is a split screen showing not only problems with the water but the ground and from what I can tell. The sky as well. It's almost like I am not on windlight. But I know I am.

Atsuko Otsuka - 06/Dec/07 12:16 PM
CPU: Intel Core 2 Series Processor (3005 MHz)
Memory: 2047 MB
OS Version: Microsoft Windows Vista (Build 6000)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon HD 2900 XT
OpenGL Version: 2.1.7056 Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 5/64560 (0.0%)

Newly released WindLight viewer, latest ATi drivers, snapshot included (screenshot-4)
as you can see, the shader boxes have been enabled but aren't working. tried turning off other shaders to get the water shaders/reflections working but no luck.
This is a major issue for people who use both Vista and ATi. I've sent Ati an email about this on their drivers support page.

Jono Silverspar - 07/Dec/07 08:52 PM
The problem is NOT Vista specific. Same problem here on XP. HD2600XT 512MB PCI-Express, Catalyst 7.11, Athlon 64X2 6000+, 2GB PC2-6400, XP Pro. Still happening with latest viewer as of right now. Possibly related to http://jira.secondlife.com/browse/VWR-3367. Shaders have never worked right on this machine, which was built in October, with clean installs of Windows and drivers, neither in the main viewer nor in any Windlight release yet. Shiny = invisible. Can't get ripples on water or control its color (so no cool islands floating in oil or anything). There was SOME point where atmospheric shaders worked... but maybe that was on my old card on my old machine (which was AGP, can't swap the card back in to check), which had a Radeon 9600XT 256MB, Athlon XP 2600+, 2GB PC3200.

WarKirby Magojiro - 08/Dec/07 01:46 AM
Voice of dissent here. Windlight works perfectly for me in every aspect. Full reflections and all. ^__^

CPU: AMD (Unknown model) (2010 MHz)
Memory: 3072 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon X1800 Series x86/MMX/3DNow!/SSE2
OpenGL Version: 2.0.6847 WinXP Release
LLMozLib Version: 1.1.0 (Mozilla GRE:1.8.0.12_0000000000)
Packets Lost: 6/48664 (0.0%)


I'm not using the catalyst control centre. only the display drivers.

Sdocat Lemieux - 08/Dec/07 03:33 AM
Ahh, according to the data presented and in other links you would appear to be right, Jono, and then looking at Warkirby; It may not be Vista, but any card ATI X1950 and up. Does anyone have one of the HD series cards or a X1950 that DOES work?

Zen Linden - 09/Dec/07 03:47 AM
I fixed the fallback on cards that do not support glsl very well (ATI on vista, NVIDIA beta drivers, possibly all ATI x2xxx on XP though I've yet to test that one) such that shiny will no longer be transparent and you'll get some GL fog in the scene. However, there is little we can do about the water and the other shaders right now as this is due to them not supporting glsl well in these latest drivers (Basically, numerous shaders fail to link properly.). The ATI 7.12 drivers should be out shortly and my contact at ATI says it may help. We'll see. This is another case of GL not being as well supported as DirectX. For now, I'll stay in touch with them and hope this situation gets better. Thanks for bearing with us.