[#VWR-3046] Warnings on IMs and Pay to muted objects and avatars

1. Second Life Viewer - VWR

Warnings on IMs and Pay to muted objects and avatars

Created: 12/Nov/07 10:44 AM Updated: 09/Dec/09 02:38 PM

Component/s:

Chat/IM, Linden Dollars (L$)

Affects Version/s:

None

Fix Version/s:

1.20

Time Tracking:

Not Specified

Environment:

any

Issue Links:

Duplicate

This issue is original of duplicate:

~~VWR-16348~~ Automatically unmute anyone you are about to buy something from

Relates

This issue Relates to:

~~VWR-1735~~ Directly interacting with a muted resident should unmute them

Linden Lab Internal Branch:

Branch_1-20-Viewer-2

Description

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Add notices when IM'ing someone you have muted. Also, attempts to pay should get a warning that the object or owner is muted.

Muting is often turned on accidentally. Then the person who has done so doesn't realize that the person who is being IM'd for help is being blocked. Also venders that use "pay" will fail to send purchased inventory, and there is no notice given. The money goes and the product just vanishes and the purchaser is left thinking (s)he was robbed.

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Lex Neva added a comment - 13/Nov/07 09:12 AM

I'd say that paying objects owned by a muted resident should fail, since it's very likely that this will result in a failed item delivery. The very few cases where a payment doesn't result in an item delivery are offset by the fact that it's easy enough to just unmute the person, pay, and remute.

I had a situation like this recently. Somehow my customer had me muted... probably a slip of the mouse. I've done it before. She paid my vendor and didn't receive her product. She IM'd me and told me that she didn't get her product, so I responded the next day and sent a new copy of the product. She declined the inventory offer. Several days later, she IM'd me again and was slightly more mad, saying she still hadn't heard from me. I was on, and I replied to the message saying I had replied and even sent her a new copy, but she didn't respond... so I sent another copy. Declined again. Eventually it dawned on me that she must have me muted, so I logged an alt in and taught her how to unmute me. This kind of error really should be mitigated by the client.

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jen shikami added a comment - 27/Mar/08 01:13 PM

I and my brother have both had similar situations to Lex – irate customers who accidentally muted us, and become more and more irate as their objects aren't delivered. Please put a warning right there in the IM window that they've ignored this user so they know why they aren't getting a reply?

Finally my brother had to wear a big sign that says "JOHN DOE, YOU HAVE ME ON MUTE SO I CAN'T ANSWER YOUR IMs TO ME" and stood around in the guy's business until he arrived and saw it.

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Ramzi Linden added a comment - 06/Aug/08 10:33 AM

You should find this Fixed/implemented in the 1.20.15 viewer.